ICTSAS304 Provide basic system administration LMS 2

Project assessment: Perform system maintenance and diagnostic tests

{`
  Unit code, name
  ICTSAS308 - Run standard diagnostic tests (1)
  Qualification/Course code, name
  ICT30118 - Certificate III in Information, Digital Media and Technology (2)
  TAFE NSW
  `}

Assessment instructions

Table 1 Assessment instructions

Assessment details

Instructions

Assessment overview

The objective of this assessment is to assess your knowledge and performance to prepare for, perform and report on system maintenance and diagnostics.

This is an open book assessment.

Assessment Event number

2 of 2

Instructions for this assessment

This is a project-based assessment and will be assessing you on your knowledge and performance of the unit.

This assessment is in four parts:

1. Plan troubleshooting

2. Perform system maintenance and diagnostic tests

3. Monitor viruses

4. Implement actions to remove virus.

The assessment also contains:

· Assessment Checklist

· Observation Checklist 1-3

· Assessment Feedback.

Check the Assessment and Observation checklists to ensure that you’ve covered all the required tasks.

Submission instructions

When you have completed this assessment, submit it online for marking by your assessor.

Ensure you have typed your name at the bottom of each page of your assessment.

Submit the following documents for each part:

· Part 1: Plan troubleshooting

o Troubleshooting plan

· Part 2: Perform system maintenance and diagnostic tests

o Recording of each step you take to complete these tests (follow the steps in How do I record my Skype calls? to learn how to record your screen)

· Part 3: Monitor viruses

o Video recording of your meeting with the Network Manager (follow the Video recording instructions to record and submit your video)

· Part 4: Implement actions to remove virus

o This document with screenshots included

o IT Maintenance Log.

It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.

What do I need to do to achieve a satisfactory result?

To achieve a satisfactory result for this assessment all questions must be answered correctly and all items in the Assessment and Observation Checklists must be marked Satisfactory.

Assessment conditions

Assessment conditions will replicate the workplace, including noise levels, production flow, interruptions and time variances. Make sure there is background noise, such as music for example, and interruptions while you are completing this assessment.

What do I need to provide?

· Computer, internet and login details.

· Customised virtual machine with diagnostic tools and virus protection software (instructions for how to set this up are included in Part 2).

· Hardware and software to perform maintenance on, including a laptop, mobile device and printer.

· Maintenance tools and equipment, such as cleaning products and tools.

· A person to act in the role of Network Manager.

· A video recording device, such as a smartphone, and access to a web meeting platform, such as Skype, Microsoft Teams or Zoom so that you can record the meeting with your Network Manager. You may also need a webcam to do this.

· USB drive or other storage method with enough free space to save work to.

What will the assessor provide?

· Access to the Learning Management System

· Scenario documents as outlined in assessment:

o Red Opal Innovations (ROI_Scenario.pdf)

o IT Maintenance procedure (ROI_IT_Maint_procedure.pdf)

o IT Troubleshooting Plan (ICTSAS308_AE_Pro_2of2_SR1.docx)

o ROI email template (ROI_Email_template.docx)

o IT Maintenance Log (ROI_IT_Maint_log.docx).

Due date and time allowed

Indicative time to complete the assessment:

· Part 1 – 60 minutes

· Part 2 – 90 minutes

· Part 3 - 30 minutes

· Part 4 – 60 minutes

Supervision

This assessment is unsupervised, but your assessor may ask for additional evidence to verify the authenticity of your submission and confirm that the assessment task was completed by you.

Reasonable adjustment

If you have a permanent or temporary condition that may prevent you from successfully completing the assessment event(s) in the way described, you should talk to your assessor about ‘reasonable adjustment’. This is the adjustment of the way you are assessed to take into account your condition, which must be approved BEFORE you attempt the assessment.

Assessment feedback, review or appeals

In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.

If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer.

Specific task instructions

Scenario

You are an IT trainee at Red Opal Innovations (ROI_Scenario.pdf). Watch the video: System Diagnostics (Vimeo 00:56 mins) of the Network Manager, Terrence Stewart, discussing some IT issues at ROI. He has also asked you to troubleshoot and resolve several ticket items from the help desk call log, as listed below:

Ticket #

Category

Comment

1001

Operating system

My computer is running very slow and keeps freezing. I also got a blue screen a couple of times.

1002

Application

When I open my browser, it doesn’t display pages properly

1003

Application

I’m trying to open my browser and the desktop shortcut doesn’t work.

1004

Application

I can’t get the browser to open

1005

Laptop

I can’t connect to the internet

1006

Laptop

My laptop seems to run very hot

1007

Laptop

My laptop won’t turn on

1008

Mobile

My phone is getting very hot and the battery runs down really fast

1009

Mobile

I’m trying to install a new app but it tells me I don’t have enough space. What do I do?

1010

Printer

I have an old HP Officejet printer and now that I have upgraded my operating system to Windows 10, it does not work.

1011

Printer

I’ve been printing some reports and they look really bad – the colour is faint and it has stripes on it

Part 1: Plan troubleshooting

You need to plan how to troubleshoot the items listed in the Scenario above, which will help you to resolve your clients’ problems.

  • Refer to the IT Maintenance procedure (ROI_IT_Maint_procedure.pdf) for a list of appropriate maintenance tasks that you may need to complete.
  • Document your responses in the IT Troubleshooting Plan (ICTSAS308_AE_Pro_2of2_SR1.docx). Note that you will need to complete these testing and maintenance tasks in Part 2, so ensure that they are achievable.
  1. After watching the video of the Network Manager in the Scenario, identify the reasons that he has asked you to check the computers and the tasks that he would like you to do.
  1. For each ticket item listed in the Scenario above:
    • Determine the symptoms of the issue.
    • Identify possible causes of the problem.
    • List an appropriate testing technique (the steps you would take) or tool to address the symptoms. This must include at least one operating system diagnostic program.
    • List appropriate preventative maintenance techniques to address the symptoms and reduce the chance of this happening again.

Part 2: Perform system maintenance and diagnostic tests

Now you need to perform the testing and maintenance tasks you identified in Part 1.2. Review the IT Maintenance procedure (ROI_IT_Maint_procedure.pdf) for the system diagnostic program specifications (as listed under General maintenance).

To prepare your computer for the assessment tasks, you will use Virtual Box to install a virtual machine on your computer. Then, you will install Windows 10 on this virtual machine.

  • You will need to record each step you take to complete the tests listed under ‘Your task’ using a screen capture tool (for on-screen tasks) or video of you completing the task (for physical tasks). Submit the files as evidence for this part of the assessment
  • You can use Skype to record your steps for on-screen tasks. Follow the steps in How do I record my Skype calls? to learn how to record your screen.
  • Refer to the list of criteria in Observation Checklist 1 to see what skills you need to demonstrate.

Preparation instructions

Note: If you already have Virtual Box installed on your computer, you will not need to install it again. You also may have already installed Windows 10 in Virtual Box in a previous unit; if it is still within its trial period, you can use it for this assessment. If the trial period has expired, you will need to create a new virtual machine and install Windows 10 before completing the assessment tasks.

Your task

During this assessment activity, there may be interruptions from colleagues, unplanned phone calls, unexpected system crashes, errors, and/or other minor contingencies that could be expected in this role at a workplace.

  1. Run the operating system diagnostic program that you identified in Part 1.2, according to organisational requirements.
  2. Modify the system configuration as indicated by the diagnostic program to address the symptoms.
  3. Perform the preventative maintenance techniques that you identified for all tasks in Part 1.2.

Part 3: Monitor viruses

You have run a system diagnostic program (Windows Defender) and have been provided with the following report, which detected multiple potential threats.

Meet with the Network Manager in a role play of 5-10 minutes to report the identified viruses.

Record your meeting and submit the video file as evidence for this part of the assessment.

Your assessor will watch the video and complete Observation Checklist 2.

Role play participants:

  • Network Manager – another person that you have organised to participate as the Network Manager
  • IT Trainee – you.

Make sure that you:

  • present the facts clearly, using specific and appropriate language
  • use appropriate communication strategies.

Ensure that you include the following in your role play:

  1. Identify and report two virus infections from this report.

The Network Manager responds (the person playing the role of the Network Manager must read out the following statement):

“Okay, tell me what you propose to do about these viruses”.

  1. Outline at least two proposed actions to take to address the virus infections, including the tools and procedures that you would use.
  2. Ask for approval to implement the actions.

The Network Manager responds (the person playing the role of the Network Manager must read out the following statement):

“Yes that’s fine. Can you also tell me about the preventative maintenance techniques you listed for the first ticket item in the help desk call log – the one about the operating system – and why you chose them”.

  1. Respond with your answer.

Part 4: Implement actions to remove virus

The Network Manager has approved your proposed actions to remove the viruses, which you will now implement.

You will need to take a screenshot of each step you take and submit the files as evidence for this part of the assessment

  • You can use the Snipping Tool (Windows) or print screen to record your actions.
  • To show the assessment has been completed by you on your machine, use Sticky Notes (Windows) or an equivalent tool to record your name and ensure you capture the sticky note in the screen shot or recording.
  • Refer to the list of criteria in Observation Checklist 3 to see what skills you need to demonstrate in the screenshots.

Preparation instructions

Use the virtual machine you set up on your computer in Part 2 of this assessment.

Perform the following steps on your virtual machine to simulate a virus attack:

  • Create a backup of all important files on the computer (you will need to restore this backup file later).
  • Go to the eicar website: http://www.eicar.org.
  • Click on DOWNLOAD ANTI MALWARE TESTFILE link on the top right-hand side of the webpage.
  • Scroll down the page, until you find a line of text like the following:
  • Copy and paste this line of malware text into Notepad and save the text file on the desktop of your virtual machine.

Your task

For each of the tasks 1 to 3 below, take screenshots as indicated (if advised by your assessor). Place the screenshots into this document below and label each one. You will be using the virus protection software Windows Defender.

  1. Configure the settings for Windows Defender according to the IT Maintenance procedure (ROI_IT_Maint_procedure.pdf).
    • Take screenshots showing:
      • the configuration settings
      • that virus signatures and definitions are up to date.
  1. Scan the system and remove any viruses using Windows Defender.
    • Take screenshots showing that the virus was detected and quarantined.
  2. Restore the backup that you created in Part 4, to recover your entire system from a virus attack.
    • Take a screenshot of the restore process being run and a screenshot of the results.

Paste your screenshots in the box below.

  1. Document the procedure using the IT Maintenance Log (ROI_IT_Maint_log.docx). Include at least two symptoms of viruses (in the Comments column), the tools you used and the steps you took (for both tasks) to remove the virus.

Assessment Checklist

The following checklist will be used by your assessor to mark your performance against the assessment criteria of your submitted project. Use this checklist to understand what skills and/or knowledge you need to demonstrate in your submission. All the criteria described in the Assessment Checklist must be met. The assessor may ask questions while the submission is taking place or if appropriate directly after the task has been submitted.

Table 2: Assessment Checklist

TASK/STEP #

Instructions

S

U/S

Assessor Comments

Part 1.1

Understands spoken discussion and responds appropriately

Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.

Part 1.2

Creates a troubleshooting plan for the listed ICT software and hardware, based on the organisational requirements

Part 1.2

Determines and documents the symptoms and possible problems

Part 1.2

Identifies appropriate testing techniques and tools to address symptoms

Part 1.2

Identifies appropriate preventative maintenance techniques

Part 4.4

Documents the virus removal procedure, tools and symptoms

Observation Checklist 1

The Observation Checklist 1 will be used by your assessor to mark your performance in Part 2. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.

Table 4 Observation Checklist

Task #

Task/Activity Performed

S

U/S

Assessor Comments
(Describe the student’s ability in demonstrating the required skills and knowledge)

Part 2.1

Runs the operating system diagnostic program according to organisational requirements

Date of Observation:

Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.

Part 2.2

Modifies the system configuration as indicated by the diagnostic program to address the symptoms

Part 2.3

Performs the preventative maintenance techniques to address the symptoms

Observation Checklist 2

The Observation Checklist will be used by your assessor to mark your performance in Part 3. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.

Table 3 Observation Checklist

Task #

Task/Activity Performed

S

U/S

Assessor Comments
(Describe the student’s ability in demonstrating the required skills and knowledge)

1

Uses specific and appropriate language to present facts

Date of Observation:

Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.

2

Uses appropriate communication strategies

3

Identifies and reports viruses, proposed actions and request approval for implementation

4

Understands spoken requests and responds appropriately

Observation Checklist 3

The Observation Checklist 3 will be used by your assessor to mark your performance in Part 4. Use this Checklist to understand what skills you need to demonstrate. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit. The assessor may ask questions while the demonstration is taking place or if appropriate directly after the task/activity has been completed.

Table 5 Observation Checklist

Task #

Task/Activity Performed

S

U/S

Assessor Comments
(Describe the student’s ability in demonstrating the required skills and knowledge)

Part 4.1

Configures settings to maintain virus protection

Date of Observation:

Assessors are to record their observations in sufficient detail to demonstrate their judgement of the student’s performance against the criteria.

Part 4.2

Scans the system and removes viruses using software

Part 4.3

Restores a backup

Diploma Universities Assignments

Laureate International Universities Assignment

Holmes Institute Assignment

Tafe NSW

Yes College Australia

ACC508 Informatics and Financial Applications Task 2 T2, 2019

ACC512 Accounting

ACC520 Legal Regulation of Business Structures Semester 2, 2019

ACCT20074 Contemporary Accounting Theory Term 2 Assessment 3

AERO2463 Computational Engineering Analysis : Assignment 4

B01DBFN212 Database Fundamentals Assessment 1

BE01106 - Business Statistics Assignment

BFA301 Advanced Financial Accounting

BFA504 Accounting Systems Assessment 3

BSB61015 Advanced Diploma of Leadership and Management

BSBADV602 Develop an Advertising Campaign

BSBCOM603 Plan and establish compliance management systems case study

BSBCOM603 Plan and establish compliance management systems Assessment Task 1

BSBCOM603 Plan and establish compliance management systems Assessment Task 2

BSBCOM603 Plan and establish compliance management systems Assessment Task 3

BSBFIM501 Manage Budgets And Financial Plans Assessment Task 1

BSBHRM602 Manage Human Resources Strategic Planning

BSBINM601 Manage Knowledge and Information

BSBWOR501 Assessment Task 3 Plan Personal Development Plan Project

BSBMGT517 Manage Operational Plan

BSBWHS521 Ensure a Safe Workplace For a Work Area

BSBWRK510 Manage employee relations

BUSS1030 Accounting, Business and Society

CAB202 Microprocessors and Digital Systems Assignment Help

CHC40213 Certificate IV in Education Support

CHCAGE001 Facilitate the empowerment of older people

CHCAGE005 Provide support to people living with dementia

CHCCCS023 Support independence and wellbeing

CHCCCS025 Support relationships with carers and families

CHCCOM005 Communicate and CHCLEG001 Work Legally Ethically

CHCDIS002 Follow established person-centred behaviour supports

CHCECE019 Early Childhood Education and Care

CHCHCS001 Provide home and community support services

COMP10002 Foundations of Algorithms

COMP90038 Algorithms and Complexity

COSC2633/2637 Big Data Processing

COSC473 Introduction to Computer Systems

CPCCBC5011A Manage Environmental Management Practices And Processes In Building And Construction

CPCCBC5018A Apply structural Principles Medium rise Construction

CSE3OSA Assignment 2019

ELEC242 2019 Session 2

ENN543 Data Analytics and Optimisation

ENN543 Data Analytics and Optimisation Semester 2, 2019

FINM202 Financial Management Assessment 3 Group Report

Forensic Investigation Case Assignment ECU University

HA2042 Accounting Information Systems T2 2019

HC1010 Holmes Institute Accounting For Business

HC2112 Service Marketing and Relationship Marketing Individual Assignment T2 2019

HC2121 Comparative Business Ethics & Social Responsibility T2 2019

HI5002 Holmes Institute Finance for Business

HI5003 Economics for Business Trimester 2 2019

HI5004 Marketing Management T1 2020 Individual Report

HI5004 Marketing Management T1 2020 Group Report

HI5004 Holmes Institute Marketing Management

HI5014 International Business across Borders Assignment 1

HI5014 International Business across Borders

HI5017 Managerial Accounting T2 2019

HI5017 Managerial Accounting T1 2019

HI5019 Tutorial Questions 1

HI5019 Strategic Information Systems for Business and Enterprise T1 2020

HI5019 Holmes Institute Strategic Information Systems T2

HI5019 T2 2019

HI5019 T1 2019

HI5020 Corporate Accounting T3 2019

HI5020 Corporate Accounting T2 2019

HI6005: Management and Organisations in a Global Environment

HI6006 Tutorial questions

HI6006 Competitive Strategy Individual T1 2020

HI6006 Holmes Institute Competitive Strategy

HI6006 Competitive Strategy T3 2019

HI6007 Statistics for business decisions

HI6007 Assessment 2 T1 2020

HI6007 T1 2019

HI6008 T2 2019

HI6008 Holmes Institute Research Project

HI6025 Accounting Theory and Current Issues

HI6026 Audit, Assurance and Compliance Assignment Help

HI6026 Audit, Assurance and Compliance

HI6027 business and corporate law tutorial Assignment T1 2021

HI6027 Business and Corporate Law T3 2019

HI6027 Business and Corporate Law T2 2019

HI6028 Taxation Theory, Practice and Law T2 2021

Hi6028 taxation theory, practice and law Final Assessment t1 2021

HI6028 Taxation Theory, Practice and Law T2 2019

HI6028 Taxation Theory T1 2019

HI6028 Taxation Law Holmes

HLTAAP001 Recognise healthy body systems

HLTWHS002 Follow safe practices for direct client care

HOTL5003 Hotel Property and Operations

HPS771 - Research Methods in Psychology A

HS2021 Database Design

ICTICT307 Customise packaged software applications for clients

IFN619 Data Analytics for Strategic Decision Makers

INF80028 Business Process Management Swinburne University

ISY2005 Case Assignment Assessment 2

ISYS326: Information Systems Security Assignment 2, Semester 2, 2019

ITAP3010 Developing Data Access Solutions Project

ITECH1103- Big Data and Analytics – Lab 3 – Working with Data Items

ITECH1103- Big Data and Analytics Assignment Semester 1, 2020

ITECH 5500 Professional Research and Communication

Kent Institute Australia Assignment

MA5830 Data Visualisation Assignment 2

MGMT7020 Project Management Plan

Mgt 301 Assessment 3

MGT215 Project Management Individual Assignment

MIS102 Data and Networking Assignment Help

MITS4002 Object Oriented Software Development

MITS5002 Software Engineering Methodology

MKT01760 Tourism Planning Environments Assessment 4

MKT01760 Tourism Planning Environments

MKT01906 International Tourism Systems

MKT5000 Marketing Management S2 2019

MNG03236 Report Writing SCU

MRE5003 Industrial Techniques In Maintenance Management Assignment 4

MRE5003 Industrial Techniques In Maintenance Management Assignment 3

MRE5003 Industrial Techniques In Maintenance Management

Network Security and Mitigation Strategies Answers

NIT2213 Software Engineering Assignment

NSB231 Integrated Nursing Practice Assessment Task 1

Science Literacy Assessment 4

SIT323 Practical Software Development T 2, 2019

SIT718 Using aggregation functions for data analysis

SITXCOM002 Show Social and Cultural Sensitivity

TLIL5055 Manage a supply chain

TLIR5014 Manage Suppliers

USQ ACC5502 Accounting and Financial Management

UTS: 48370 Road and Transport Engineering Assessment 2

CHCAGE001 Facilitate the empowerment of older people

CHCAGE005 Provide support to people living with dementia

CHCCCS011 Meet personal support needs

CHCCCS015 Provide Individualised Support

CHCCCS023 Support independence and wellbeing

CHCCCS025 Support relationships with carers and families

CHCCOM005 Communicate and work in health or community services

CHCDIS001 Contribute to ongoing skills development

CHCDIS002 Follow established person-centred behaviour supports

CHCDIS003 Support community participation and social inclusion

CHCDIS005 Develop and provide person-centred service responses

CHCDIS007 Facilitate the empowerment of people with disability

CHCDIS008 Facilitate community participation and social inclusion

CHCDIS009 Facilitate ongoing skills development

CHCDIS010 Provide person-centred services

CHCDIV001 Work with diverse people

CHCHCS001 Provide home and community support services

CHCLEG001 Work legally and ethically

CHCLEG003 Manage legal and ethical compliance

HLTAAP001 Recognise healthy body systems

HLTAID003 Provide First Aid

HLTHPS007 Administer and monitor medications

HLTWHS002 Follow safe work practices for direct client care

Assignment 2 Introduction to Digital Forensics

MGT603 Systems Thinking Assessment 1

MGT603 Systems Thinking Assessment 2

Hi5017 Managerial Accounting T1 2021

HI6028 Taxation Theory, Practice and Law T1 2021

OODP101 Assessment Task 3 T1 2021

ITNE2003R Network Configuration and Management Project

Australia Universities

ACT

Australian Catholic University

Australian National University

Bond University

Central Queensland University

Charles Darwin University

Charles Sturt University

Curtin University of Technology

Deakin University

Edith Cowan University

Flinders University

Griffith University

Holmes Institute

James Cook University

La Trobe University

Macquarie University

Monash University

Murdoch University

Queensland University of Technology

RMIT University

Southern Cross University

Swinburne University of Technology

University of Adelaide

University of Ballarat

University of Canberra

University of Melbourne

University of Newcastle

University of New England

University of New South Wales

University of Notre Dame Australia

University of Queensland

University of South Australia

University of Southern Queensland

University of Sydney

University of Tasmania

University of Technology Sydney

University of the Sunshine Coast

University of Western Australia

University of Wollongong

Victoria University

Western Sydney University

Year 11 - 12 Certification Assignment

Australian Capital Territory Year 12 Certificate

HSC - Higher School Certificate

NTCE - Northern Territory Certificate of Education

QCE - Queensland Certificate of Education

SACE - South Australian Certificate of Education

TCE - Tasmanian Certificate of Education

VCE - Victorian Certificate of Education

WACE - Western Australia Certificate of Education