CHCLEG001 Work legally and ethically

CHCLEG001
Work legally and ethically
Release 1
Total Training Solutions Adelaide Assessments

Final assessment tasks

Part A – Questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part A to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this questioning assessment to be completed.
Assessment conditions	Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit: • Use of suitable facilities, equipment and resources, including: current legislation, regulations and codes of practice organisation policies, procedures and protocols Modelling of industry operating conditions, including presence of problem solving activities
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Question 1	Which two Acts set legislative guidelines about how information should be collected, disclosed, used and stored and what do these Acts cover?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 2	List two types of laws that relate to the role of a community services worker and provide an example of each.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 3	Provide one consequence of breaching a child protection Act.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 4	Provide two Acts which organisations within Australia must comply with to prevent discrimination and foster equality of opportunity.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 5	Provide a definition of dignity of risk.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 6	What are two consequences of breaching your duty of care?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 7	Identify two rights from the Universal Declaration of Human Rights that are directly relevant to community services work and provide an example how each can be demonstrated in your workplace.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 8	Provide one example of legislation that supports the relationship between human needs and human rights.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 9	Describe how instruments such as declarations of rights and legislation governing service provision and setting service standards are used to guide the provision of services.
Answer
Marking	q Satisfactory	q Unsatisfactory
Question 10	Describe what you should do if you are asked to carry out a task that is not within the scope and boundaries of your job role. What are the consequences of carrying out a task outside your work role, for which you are not qualified or competent?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 11	Provide two types of legal issues that may arise when you are providing services to a person.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 12	What is one appropriate way to respond to a legal issue when providing services to a person?
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 13	Describe one consequence of breaching a practitioner/individual boundary.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 14	Provide two types of ethical issues that may arise when providing services to a person.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 15	List two consequences of breaching workplace code of conduct.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 16	Explain how codes of practice can provide guidance for community service workers.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 17	List one difference between legal frameworks and ethical frameworks.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 18	Describe one similarity between legal and ethical frameworks.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 19	Describe how legal and ethical frameworks interrelate.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 20	List two questions that you could ask yourself that would help you to interpret your ethical responsibilities.
Answer
Marking	q Satisfactory	q Unsatisfactory

Question 21	When a work practice needs to be improved, what resources may indicate that additional professional training is required?
Answer
Marking	q Satisfactory	q Unsatisfactory

Part B – Case study questions

Purpose	You will demonstrate a sound knowledge of the unit requirements in your responses.
Instructions to the candidate	All questions must be answered satisfactorily for Part B to be completed satisfactorily. There is no restriction on the length of the question responses, or time restriction in completing the assessment. You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.
Resources required	The question responses section is the only resource required for this section to be completed.
Assessment conditions	Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. The following conditions must be met for this unit: • Use of suitable facilities, equipment and resources, including: current legislation, regulations and codes of practice organisation policies, procedures and protocols Modelling of industry operating conditions, including presence of problem solving activities
Reasonable adjustment	If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name
Date of assessment
Assessment declaration	I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted. I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.
Candidate signature

Read the case study, then answer the questions that follow.

Case study (questions 1–4)

Joe works in a community centre where Susannah attends English language classes. She has three children who attend a play group at the centre. Joe has noticed that Susannah has bruises on her face and arms and that two of the children have bruises on the backs of their legs.

Joe is concerned about Susannah and her children. He is finding it hard to sleep at night and is staying back at the community centre after his shift finishes so that he can spend a few minutes talking to Susannah. He has offered to drive her home and to pick her and the children up in the morning. Joe has also approached a police officer who is a friend of his and told him about his concerns. He has given the police officer Susannah’s address and asked him to drive past her house and check on her welfare.

CS Question 1	List where Joe can find information about his legal responsibilities in relation to child protection and to domestic and family violence (DFV), and describe the specific information he needs in order to manage this situation.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 2	Describe the specific information Joe should check to identify the scope of his legal responsibilities.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 3	Describe three ways that Joe has breached his work role boundaries as well as the legal and ethical requirements of his role.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 4	How should Joe address his concerns while working within the boundaries of his professional role, legal requirements and his organisation’s policies and procedures?
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 5–9)

Susannah’s husband Andrew has found out that Joe has been offering lifts to Susannah and the children. He has made a formal complaint to Joe’s supervisor, Betsy. He has threatened to stop his wife and children attending the centre if Joe continues to work with Susannah and has requested a female worker to support his family.

Susannah has requested a female support worker, saying she would feel more comfortable and says her husband will allow her to continue attending the centre if she has a female support worker.

Jenny is appointed as Susannah’s support worker. Susannah asks for some information about domestic family violence (DFV) services in the local area. She has also asked if she can come to Jenny’s house if she feels unsafe in her own home at any time. Jenny has explained that she cannot offer Susannah accommodation in her house, but she can refer her to a women’s refuge service if Susannah needs this. Jenny feels very strongly about DFV issues and when she was younger she was in a violent relationship herself.

CS Question 5	Describe how Betsy should respond to the complaint.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 6	Describe two ways Jenny can ensure she obtains legal, valid informed consent from Susannah.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 7	What is Jenny’s responsibility regarding mandatory reporting requirements?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 8

Access and review the Community Work Practice Guidelines at:

http://aspirelr.link/acwaguidelines

For indicators 1.5, 3.4, 4.1 and 6.3, explain how Jenny has or can ensure she is upholding the practice guidelines in relation to the services.

Answer

Marking

q Satisfactory

q Unsatisfactory

CS Question 9	What rights does Susannah have in this situation?
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (question 10–12)

Mary is a resident in a refuge for women and children. Her husband has threatened her life and the life of her son and she has been granted a violence restraining order. Her 10-year-old son, Frederick, is very angry about being separated from his father.

Frederick approaches Beryl, a new part time refuge worker. He confides in her how much he misses his father and how desperately he wants to see him, or even just talk to him. He persuades Beryl to let him use the phone in the office to contact his father. Beryl agrees as long as she remains in the office with him. Frederick blurts out the address of the refuge before Beryl can stop him. She realises she will be in trouble from her supervisor, so she doesn’t say anything to her.

Later that night Frederick’s father arrives at the refuge and attempts to break in. When he is questioned by the police, he tells them that Beryl let Frederick call him and tell him the address. Beryl faces a severe reprimand from her supervisor.

CS Question 10	Describe one way that Beryl breached organisational procedures after the incident occurred.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 11	When Frederick approached Beryl to ask to use the phone, what was the potential breach that Beryl should have identified?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 12	Because Beryl did not identify the potential breach, what actual breaches occurred?
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 13–18)

Alice works in a women’s refuge. She has strong religious beliefs and is a supporter of the right to life movement. Imogen has been living at the refuge and is 10 weeks pregnant. She has decided that she wants a termination.

Alice has been asked by her manager to accompany Imogen to an appointment at a women’s health centre to discuss her options. The refuge has a policy that supports self-determination and empowerment, and uses person-centred approaches to service provision.

Alice’s job role description requires her to provide emotional and practical support and to encourage people to make decisions and take control of their own lives. Alice plans to take Imogen to a pregnancy counselling service which is run by an anti-abortion organisation before taking her to the women’s health centre.

Imogen has told Jasmine, one of the other refuge support workers, that Alice is going to take her to the anti-abortion pregnancy counselling service. She says that she is worried they will persuade her to change her mind about having a termination. She also says Alice has been leaving anti-abortion literature in her room and has also asked her to attend a religious service with her. Alice has also suggested referring Imogen for counselling. As there is a long waiting list for subsidised counselling services, Alice has offered to refer Imogen to her cousin, who is in private practice as a psychologist.

CS Question 13	As a support worker, list two sources of information Alice should use to ensure she upholds her ethical responsibilities to Imogen in her work role.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 14	Describe two professional ethical responsibilities Alice must uphold within the scope of her role.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 15	Identify two sources of information about legal and ethical policy frameworks Alice could refer to.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 16	In working with Imogen, describe one way Alice can ensure non-judgmental service provision in spite of her conflicting personal values and attitudes.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 17	Provide one action that indicates that Alice is behaving unethically and one way that Jasmine could respond to Alice’s unethical conduct.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 18	Describe the conflict of interest in this situation and provide one way that Alice should manage it.
Answer
Marking	q Satisfactory	q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 19–21)

John works in a residential group home for adults with physical disability. The routine includes a weekly group outing for the residents. All residents must attend, as staffing levels do not provide for staff to remain at the group home to supervise residents who do not participate in the group outing.

Not all residents get their first choice of outing and John tries to make this a bit fairer by allowing residents to take it in turns to choose the outing each week, but residents are not happy with this.

John has discovered that the low levels of staffing in the group home have come about because the manager agreed to share his allocation of staff with another group home which is supervised by his fiancée.

John is aware that this is an ethical issue which impacts on service and practice standards.

CS Question 19	What are two indicators John can use to identify work practices that need to be improved?
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 20	Describe how John should go about developing a new policy regarding the activities.
Answer
Marking	q Satisfactory	q Unsatisfactory

CS Question 21	List two processes John could use to engage the residents in the review of the current activity process.
Answer
Marking	q Satisfactory	q Unsatisfactory

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