CHCDIV001 Work with diverse people

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  CHCDIV001
  Work with diverse people
  Release 1
  Total Training Solutions Adelaide Assessments
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Final assessment tasks

Part A – Questions

Purpose

You will demonstrate a sound knowledge of the unit requirements in your responses.

Instructions to the candidate

All questions must be answered satisfactorily for Part A to be completed satisfactorily.

There is no restriction on the length of the question responses, or time restriction in completing the assessment.

You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.

Resources required

The question responses section is the only resource required for this questioning assessment to be completed.

Assessment conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Reasonable adjustment

If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Question 1

What strategies and practices can your workplace have in place to eliminate social and cultural bias?

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 2

Identify one social and economic issues which may impact client’s ability to access health services

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 3

List 2 ways you can improve social awareness in the workplace:

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 4

List 4 behaviours that do not display respect for diversity

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 5

Define access and equity :

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 6

How can a support worker adapt to meet the diverse needs of your clients?

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 7

List some ways in which work practices can be modified to accommodate diversity to create safe environment for workers and clients.

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 8

List 4 strategies for improving communication?

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 9

Explain what language barrier is and list 3 strategies you could use to overcome these barriers:

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 10

Describe 4 non-verbal communication styles.

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 11

When will you need interpreter? And what communication aid you can use if no interpreter available

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 12

Give a reason why the ethnicity of an interpreter for a person is important

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 13

Identify possible issues that may have led to communication difficulties:

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 14

List some medical conditions that can cause communication problems:

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 15

List 3 strategies you can use to resolve conflict at work place:

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 16

List few legislations deals workplace discrimination:

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 17

Where can you seek assistance if you been harassed and discriminated at workplace?

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 18

Describe importance of communication at work place?

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 19

If a language barrier exists between you and another person, and an interpreter wasn’t available, how else could you communicate?

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 20

Describe what the Universal Declaration of Human Rights is. What is an example of a breach of the Universal Declaration of Human Rights? How could you respond to a breach of human rights?

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 21

Provide an example of one social, one political and one economic issue that affects Aboriginal and Torres Strait Islander peoples, and discuss the impact of these issues in relation to the workplace.

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 22

Describe steps that could be taken to improve the likelihood of Aboriginal and Torres Strait Islander peoples accessing the health or welfare services they require.

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 23

What is the Adult Migrant English Program (AMEP) and how could it assist people from diverse groups?

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 24

Identify the international, national, state/territory and local laws that apply when workers discriminate against a person on the basis of a disability.

Answer

Marking

q Satisfactory

q Unsatisfactory

Question 25

What is the relationship between human rights and human needs?

Answer

Marking

q Satisfactory

q Unsatisfactory

Part B – Case study questions

Purpose

You will demonstrate a sound knowledge of the unit requirements in your responses.

Instructions to the candidate

All questions must be answered satisfactorily for Part B to be completed satisfactorily.

There is no restriction on the length of the question responses, or time restriction in completing the assessment.

You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.

Resources required

The question responses section is the only resource required for this section to be completed.

Assessment conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Reasonable adjustment

If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name

Date of assessment

Assessment declaration

I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted.

I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.

Candidate signature

Read the case study, then answer the questions that follow.

Case study (questions 1–2)

Katie has recently started work with a disability agency, which provides a day program for people with disabilities. Disabilities range from neurological, psychiatric and physical. Most of the clients are teenagers, or are in their early twenties. It is Katie’s first job in disability work, as she has just completed her Certificate III.

One of the objectives of the agency is to support clients to develop skills to enhance their daily living activities, and support them to access employment opportunities. The agency has links with a number of employers that have a policy to employ people with disabilities.

During Katie’s first day of training, her supervisor asks her to reflect on her own ability to work inclusively and improve her self-awareness and social awareness. Katie’s supervisor says this is a critical component of her training, as having strong self-awareness benefits her ability to work with diverse clients.

On the same day, one of the clients Katie is introduced to has a toileting accident in the café. She is asked to support the client to be cleaned in the bathroom, and change his clothes. She is given clear instructions about hygiene and infection control.

Another client she talks to has Tourette syndrome, which causes him to yell out intermittently.

CS Question 1

Use the reflective cycle to reflect on Katie’s self-awareness on her first day in the program.

Answer

Marking

q Satisfactory

q Unsatisfactory

CS Question 2

Describe the actions Katie could take to improve her social awareness.

Answer

Marking

q Satisfactory

q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 3–4)

Margie works with young foster children in metropolitan Sydney. The service supports the needs of children from diverse backgrounds. Some children do not know or understand much about their culture or customs. Cultures represented include Islamic, Chinese, Korean, Sudanese, Syrian, Maori, Torres Strait Islander, and different Aboriginal cultures.

Margie’s job as diversity officer is to promote diversity in the workplace, and ensure that staff are adequately trained to meet the diverse linguistic, cultural and social needs of the children.

One of Margie’s colleagues, Lin, asks to speak to Margie about his concern regarding one of the children. Ziya is a practising Muslim, and has been placed with a white Australian family. Lin says that Ziya has lost weight and appears undernourished. Lin is concerned that Ziya is being neglected. When Ziya is brought in for an interview with the family, she sits quietly and does not speak. Afterwards, Margie asks to speak with Ziya on her own and, after quite a long interview, learns that Ziya has been told that she cannot eat unless she eats the pork provided; she needs to swim at the beach with the other children; and she cannot practise Islam at home.

CS Question 3

What practices or procedures could Margie implement to promote respect and value of diversity and inclusiveness in the workplace?

Answer

Marking

q Satisfactory

q Unsatisfactory

CS Question 4

Explain what Ziya’s rights are, and what Margie and Lin’s responsibilities are to ensure Ziya’s rights are protected.

Answer

Marking

q Satisfactory

q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 5–10)

John is working for an agency that provides services to diverse groups, such as Islamic people, Aboriginal and Torres Strait Islander peoples, Chinese people and Korean people. Part of his role is to promote diversity and inclusiveness in the workplace.

One of his colleagues, Michelle, comes to John one day to report that she can no longer work with one of the male clients, Hung. Hung is Chinese, and according to Michelle, he is rude and dismissive towards her and refuses to participate in any of the activities Michelle organises. Michelle has asked for a transfer.

John thinks it is a good idea to consult Hung about the situation. When he does, he learns that Hung does not understand Michelle’s strong Australian accent. When John speaks to the referring agency, he also learns that Hung has learning difficulties and concentration difficulties, which cause him to be easily irritable and become distressed.

CS Question 5

How could John show respect for diversity when communicating with both Hung and Michelle about the situation?

Answer

Marking

q Satisfactory

q Unsatisfactory

CS Question 6

Identify the verbal and nonverbal communication John should use to establish, develop and maintain effective relationships, mutual trust and confidence with Hung and Michelle.

Answer

Marking

q Satisfactory

q Unsatisfactory

CS Question 7

What strategies should John use to communicate in the most efficient way possible to address the language barrier?

Answer

Marking

q Satisfactory

q Unsatisfactory

CS Question 8

Describe how John could access language and cultural interpreter communication resources that support individuals and organisations to embrace and respond to diversity. Provide examples, including links to documents or training resources.

Answer

Marking

q Satisfactory

q Unsatisfactory

CS Question 9

Describe how image resources could assist with communication difficulties in this situation.

Answer

Marking

q Satisfactory

q Unsatisfactory

CS Question 10

Describe who John could contact to assist with communication needs.

Answer

Marking

q Satisfactory

q Unsatisfactory

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