CHCCOM005 Communicate and work in health or community services

CHCCOM005 
Communicate and work in health or community services
Release 2
Total Training Solutions Adelaide Assessments

Final assessment tasks

Part A – Questions

Purpose

You will demonstrate a sound knowledge of the unit requirements in your responses.

Instructions to the candidate

All questions must be answered satisfactorily for Part A to be completed satisfactorily.

There is no restriction on the length of the question responses, or time restriction in completing the assessment.

You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.

Resources required

The question responses section is the only resource required for this questioning assessment to be completed.

Assessment conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Reasonable adjustment

If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Question 1

Explain two different modes of communication.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 2

Name four types of non-verbal communication

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 3

Give two examples how you can ensure the message you have conveyed has been received.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 4

Why is it important to clarify client’s request and respond accordingly

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 5

Explain how choice of language can influence the way we communicate with each other.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 6

Explain how disability can influence the way we communicate with each other.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 7

Explain how one’s state of health can influence the way we communicate with each other.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 8

Explain how age can influence the way we communicate with each other.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 9

Name 2 types of referral processes that could be used by your organization and health/community services

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 10

What does maintaining confidentiality of information mean and how does one maintain confidentiality?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 11

In the following chart, write the meaning of commonly used industry terminology

Answer

Acronym

Meaning

Acronym

Meaning

ADL’s

 

B/P

 

BD

 

DOB

 

TDS

 

Mls

 

Mane

 

Nocte

 

IDC

 

SPC

 

BO

 

U/A

 

QID

 

BNO

 

Marking

q Satisfactory

q Unsatisfactory

Question 12

You have received a message from John’s GP to confirm a hospital appointment on the coming Thursday, 26 March at 3.00pm. You need to write a reminder on the calendar in his room. Write what you consider to be a specific reminder for John and how would you inform management and co – workers:

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 13

What could be considered to be a difficult situation?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 14

What are workplace policies and procedures?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 15

Give three examples of types of documentation as an individual support worker you might complete in a shift.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 16

When writing progress notes your entry must be:

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 17

Skill and knowledge development opportunities can be formal and informal How would you find out about what course or training is available

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 18

What is meant by ‘ethical decision-making’?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 19

Describe the main types of breaches in standard procedures that community services workers are most likely to encounter.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 20

Explain what ‘person-centred’ means in relation to providing community services.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 21

What is a multidisciplinary team?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Question 22

Give 2 examples of possible funding sources in the community services sector.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Part B – Case study questions

Purpose

You will demonstrate a sound knowledge of the unit requirements in your responses.

Instructions to the candidate

All questions must be answered satisfactorily for Part B to be completed satisfactorily.

There is no restriction on the length of the question responses, or time restriction in completing the assessment.

You must complete all questions unassisted by the assessor or other personnel, but may refer to reference material as needed.

Resources required

The question responses section is the only resource required for this section to be completed.

Assessment conditions

Skills must have been demonstrated in the workplace or in a simulated environment that reflects workplace conditions. Where simulation is used, it must reflect real working conditions by modelling industry operating conditions and contingencies, as well as, using suitable facilities, equipment and resources.

Assessors must satisfy the Standards for Registered Training Organisations (RTOs) 2015/AQTF mandatory competency requirements for assessors.

Reasonable adjustment

If you do not wish to respond to the questions in written form, an interview may be used as an alternative approach if negotiated with your assessor.

Candidate to complete

Candidate name

 

Date of assessment

 

Assessment declaration

I declare that no part of this assessment has been copied from another person’s work, except where clearly noted on documents or work submitted.

I declare that no part of this assessment has been written for me by another person. I understand that plagiarism is a serious offence that may lead to disciplinary action by my training organisation.

Candidate signature

 

Read the case study, then answer the questions that follow.

Case study (questions 1–6)

Maria is a community services worker. In her role she needs to be able to communicate with many people with different communication needs. Some of the people she works with have low literacy levels and others are living with an impairment that impacts on their communication. To be an effective communicator in her workplace Maria needs to be able to employ a range of communication modes, models and types in order to meet the individual communication needs of the people she cares for.

CS Question 1

What are two ways in which Maria’s grammar may impact upon her communication with the people she is providing care to?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 2

Why is speed of voice important when Maria is using verbal communication with the people receiving her care?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 3

Why is nonverbal communication important and when should Maria use nonverbal communication?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 4

Provide two examples of how Maria might use nonverbal communication in the workplace.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 5

What are some ways that Maria could recognise the nonverbal behaviour of the people she is caring for?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 7–12)

Declan has recently finished his qualification and joined the community services sector. At the moment he is finding that the most difficult part of his new job is developing an understanding of the structure, function and interrelationships between the different parts of the community services system. Declan’s workplace also has many different lines of communication both internally within his organisation and externally with other related services.

CS Question 6

What important information should Declan be aware of regarding lines of communication between the organisation he works for and other community services?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 8

What information should Declan understand about the structure of the community services system?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 9

What information does Declan need to know regarding the function of the community services system?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 10

What information should Declan be aware of regarding interrelationships between his service and other community sector services?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 11

Why is it important for Declan to follow communication protocols in his new workplace?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 12

Why should Declan report information through the correct authority line?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

Read the case study, then answer the questions that follow.

Case study (questions 16–23)

Sherrie is a community services worker and the organisation she works for provides physical assistance to children living with a disability. As part of Sherrie’s role she must comply with the ethical and legal requirements of her workplace.

Since working for this organisation Sherrie has had to deal with several unresolved conflict situations, has observed breaches in standard procedures and been faced with complicated situations that required her to make ethical decisions regarding potential conflicts of interest. One of the major problems encountered by Sherrie (and the others with whom she works) is a lack of funding, which means that they are unable to do many things that they would like to do to improve their workplace.

CS Question 13

List four guidelines that must be considered when complying with legal and ethical responsibilities.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 14

What are Sherrie’s ethical and legal requirements for mandatory reporting if she notices neglect or abuse of a child who is not accessing care, but is associated with a person who is?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 15

Explain what Sherrie should be looking for if she suspects a child is at risk of physical harm or has been physically harmed.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 16

What should Sherrie do if an adult or child discloses an incident of child neglect or abuse to her in confidence?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 17

What ethical and legal requirements must Sherrie comply with regarding information sources she accesses and uses in her workplace?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 18

When might Sherrie be required to apply ethical decision-making to a work situation?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 19

What are two examples of situations that contain the potential for a conflict of interest?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 20

Provide one example of a breach of standard procedures and explain what Sherrie must do if she identifies a breach in procedures.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 21

Describe some of the issues that could prevent Sherrie and others in her workplace from being able to realise their workplace rights and responsibilities.

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 22

What should Sherrie do is she identifies an issue that impacts on her rights and responsibilities in the workplace?

Answer

 

Marking

q Satisfactory

q Unsatisfactory

CS Question 23

How should Sherrie handle unresolved conflict in her workplace?

Answer

 

Marking

q Satisfactory

q Unsatisfactory