Unit code CHCADV001 Assessment event 4 Tafe NSW
Jarrod, a person with a disability is denied service during his time of need. He wants to lodge a complaint against his care service provider. The role of the advocate is to guide Jarrod through the complaint procedure to ensure quality care service is delivered.
Jarrod is a young, person with a disability who is left without assistance to get to bed. He was also told there would be no assistance provided to him until the next day. Jarrod wants to lodge a complaint against the care service facility named Independence Australia. However, Jarrod wants to stay in the same service centre if this incident is not repeated in the future.
Progress outcomes can be discussed in a comprehensive manner with Jarrod. This would enable the advocate to understand the needs and demands of Jarrod and accordingly recommend strategies to reach the desired outcome. However, Jarrod should not be instigated to take rash decisions in this context (influenced by Makai et al. 2014). This can create an adverse impact on his health and the care quality received by him. The outcome of the case should result in providing the proper care services to Jarrod. The complaint that has been registered by the client in the present scenario has ample future scope to render quality services from the alleged care giving organisation. This legal approach would make Independence Australia careful in their future ventures that can minimise the risk of similar issues of negligence in their staff. The problem of discrimination that has been faced by Jarrod can also be mitigated by the implementation of appropriate surveillance techniques.
The Independence Australia must consider the requirement of Jarrod and satisfy his needs. Jarrod if not satisfied with the services of Independence Australia, and then he must get another care service provider. The complaint will provide Jarrod other service provider names. The information about the other service providers should also be provided to Jarrod for his choice. Jarrod will decide that which care service provider he will like to hire for his care services. The needs and preferred options for selection of care service provider will have to be discussed with Jarrod (influenced by Kitching et al. 2015). The potential actions taken by Jarrod must be discussed with him and should help him in achieving his actions successfully.
Thus, the above information states the need of protection of clients' rights in the healthcare sector. In the above case, their respective healthcare service providers have deceived Mrs Ballesteros and Jarrod. Thus, the social care advocate must implement relevant strategies to protect the rights of their clients and promote better service quality to be rendered towards them.
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