Learner Instructions 1
(Establish and maintain WHS management systems)
For this task, you will demonstrate the skills and knowledge required to establish and maintain a WHS management system.
Referring to the simulated business and scenario information provided in the Appendices of this task, you will plan and develop a WHS management system to assist the organisation to comply with WHS legislation. You will identify and use sources of expert advice to plan your system. You will gather a portfolio of evidence to collect samples of documentation to support the WHS management system. You will then prepare a report outlining and explaining the system, duty holders, resources, and approval required.
Note: Detailed information on Australian Hardware, including operational policies and procedures, risk management, and financials may be accessed at:
<http://simulations.ibsa.org.au/australian_hardware/>.
Note: Two hours of training per employee has been approved relating to the new WHSMS itself, duties, and role-specific safety training. The total approved budget is $1 million.
Resource |
Wage incl. entitlements cost ($ hourly) |
Lost productivity cost ($ hourly) |
Total cost ($ hourly) |
Senior managers |
100 |
100 |
200 |
Store managers |
50 |
50 |
100 |
Team leaders (5–8 per store) |
30 |
30 |
60 |
Workers (15–20 per store) |
25 |
25 |
25 |
WHS consultants |
60 |
N/A |
60 |
Training rooms |
50 |
N/A |
50 |
You must provide:
○ an amended WHS policy to apply nationally
○ an outline of resources and costs for the system, which includes the name of the designated person for approval.
Your assessor will be looking for evidence of:
You are a WHS consultant. You have been contracted by Australian Hardware to research and propose a WHS management system for the organisation.
Australian Hardware has expanded rapidly to include 138 warehouse stores nationally. Unfortunately, one of the possible results of this rapid expansion is a lack of a national, consistent approach to WHS compliance.
The company does take seriously its legal and ethical obligations to provide a safe workplace; however, safety standards may be slipping. According to incomplete Australian Hardware records, last year, the Lost Time to Injury Frequency Rate (LTIFR) was 13.9. The current industry benchmark 10.1[1].
Areas and types of injuries of particular concern include:
manual lifting of outdoor furniture and hardware goods in warehouses and in customer service areas
hazardous materials handling by forklift drivers, drivers and customer service staff.
In addition, a lack of systematic WHS recordkeeping has meant the organisation cannot be entirely sure of health and safety performance, nor can it be sure of WHS compliance.
The main needs of Australian Hardware with respect to the proposed WHS management system are:
legal compliance across jurisdictions
the safest possible workplace conditions for workers (objective: bring LTIFR and Injury Rate (IR) to 10% below national averages)
integration with all other Australian Hardware management systems, operations and corporate culture
to advertise and demonstrate Australian Hardware’s commitment to WHS.
The Business
Business name: Australian Hardware Ltd
Business Public company since 1982 structure: 4000000000
ABN: Australian Hardware is headquartered in Sydney, NSW. The
Business location: business owns and operates 138 stores throughout Australia.
Website: http://simulations.ibsa.org.au/australian_hardware/
Date established: 26 January 1921
Business owners: The Greenwright family retains a controlling interest in Australian Hardware. Holden Greenwright serves as both Chair of the Board of Directors and CEO.
Products/services
Australian Hardware supplies hardware and home improvement products and provide expert advice and service to the Australian consumer market through its network of 138 stores/warehouses.
The Market
Target market
The market has been divided into three target markets or segments:
1. home improvers
2. DYIs
3. tradespersons.
Marketing strategy
Australian Hardware takes a two-pronged strategic approach, characterised by product and service differentiation along with select targeted marketing activities.
The Future
Vision statement
Within five years, Australian Hardware will lead the hardware and home improvement market in Australia.
Strategic directions for FY 2013
Australian Hardware’s strategic directions are to:
increase sales revenue and gross profit
maintain or increase market share
control direct and indirect operational costs
maintain superior product and service quality standards
establish Australian Hardware’s reputation as a socially and environmentally responsible company.
BSBWHS501 Ensure a safe workplace
BSBWHS501 Learner Instructions 1
Version 1.0 Page 7 of 11
Purpose |
The purpose of this policy is to ensure that work is carried out safely in accordance with Australian Hardware’s ethical and legal obligations to provide and maintain a safe workplace. Australian Hardware recognises its responsibility to provide a healthy and safe working environment for employees, contractors, clients and visitors. Australian Hardware is committed to the continued wellbeing of its employees and to ensuring that all employees are safe from injury and health risks while undertaking work-related duties, including home-based work. |
Scope |
The scope of this policy covers all employees and contractors of Australian Hardware – Wollongong Store. |
Responsibility |
Responsibility for the implementation of this policy rests with employees and management of Australian Hardware with responsibility for providing a safe place of work. Management at the Wollongong Store are responsible for: consultation with employees regarding health and safety and changes to legislation and/or working practices which may affect the workplace providing and maintaining a safe and healthy environment for work providing support, training, and supervision to employees to ensure a safe and healthy workplace the provision of adequate resources for employees to meet health and safety management system targets. Individual employees are responsible for: following all workplace health and safety policies and procedures ensuring that they report all potential and actual risks to managers/supervisors taking care to protect their own health and safety and that of their colleagues at work ensuring that their own, or others’, health and safety is not adversely affected by the consumption of drugs or alcohol encouraging others to follow healthy and safe working practices in the workplace. |
Relevant legislation/ standards |
Work Health and Safety Act 2011 (NSW) AS/NZS 4804:2001 Occupational health and safety management systems – general guidelines on principles, systems and supporting techniques. |
Updated/ authorised |
20/09/2012 – Lynn Lee (Finance Manager, Wollongong). |
In order to ensure a healthy and safe working environment, Australian Hardware will:
Page
Purpose |
Procurement is also called ‘supply management’ or ‘purchasing’. The procurement policy is concerned with processes that control incoming products and materials. The purpose of this policy is to ensure the purchase of resources is carried out consistently, fairly and transparently and in accordance with Australian Hardware requirements. |
Scope |
The scope of this policy covers the purchasing and acquisition of resources by employees and contractors of Australian Hardware. |
Responsibility |
Responsibility for the implementation of this policy rests with employees and management of Australian Hardware with responsibility for purchasing resources. |
Relevant legislation |
Privacy Act 1988 (Cwlth) anti-discrimination legislation Corporations Act 2001 (Cwlth) A New Tax System (Goods and Services Tax Administration) Act 1999 (Cwlth) Income Tax Assessment Act 1997 (Cwlth) Fair Work Act 2009 (Cwlth) work health and safety legislation. |
Updated/ authorised |
20/09/2012 – David Mifsud (CFO). |
Who |
Purchase amount |
Required number of quotes |
Comment |
CEO/Board/ FARM Committee |
Unlimited. |
Two or more competitive quotes. |
Must be consistent with business/operational and strategic planning. |
Chief Financial Officer (CFO)/ Chief Operating Officer (COO) |
Authority to sign contracts for products and services up to $500,000. |
Two or more competitive quotes. |
Must be within the approved budget and consistent with business/operational and strategic planning. |
Store General Manager |
Authority to sign contracts for products and services up to $200,000. Must seek approval from Chief Financial Officer (CFO) for amounts above $200,000. |
Two or more competitive quotes for contracts over $75,000. |
Must be within the approved budget and consistent with business/ operational and strategic planning. Detailed services contract required. |
[1] Source: Safe Work Australia, 2013, Australian frequency rates by industry, available online, Safe Work Australia, viewed January 2015, <http://www.safeworkaustralia.gov.au/sites/SWA/Statistics/ Documents/National_time_series_freq_rates.pdf>.
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