Learner Instructions 2
(Plan and manage resource acquisition)
You will demonstrate skills and knowledge required to plan and manage resource acquisition.
In response to a simulated business scenario, and using work completed in Assessment Task 1, you will develop and implement strategies to ensure physical and human resourcing is carried out in accordance with organisational policies, practices and procedures and intellectual property (IP) provisions.
You must:
action plans
interview plan
assessment and evaluation record with recommendations.
Your assessor will be looking for:
The BBQfun Board of Directors and the CEO have decided to implement an ecommerce strategy to maintain or increase market share and revenue and satisfy customer needs in line with company strategic directions.
You have been hired as an external consultant to manage operational planning activities for BBQfun’s e-commerce strategy.
Under the strategy, BBQfun would offer all products in an online store. Stock could be stored at no extra cost at existing stores. Customers would cover delivery costs.
Currently, BBQfun has a website, but this website lacks e-commerce functionality. The website would need to be redeveloped to incorporate this functionality in line with relevant technical specifications. Existing infrastructure, such as office and store configurations, would need to be adapted to the new strategy. Additionally, assets such as delivery vehicles would need to be acquired. New staff would need to be recruited and existing staff retrained or informed of the e-commerce strategy and associated operational and performance targets.
All resourcing must be acquired and operations undertaken in accordance with relevant internal and external standards – legislation and codes of practice; intellectual property (IP) rights and responsibilities; and organisational policies and procedures.
High-level planning has been completed and approval has been given to implement the strategy.
According to your plans, you are now at the stage where you must plan and then implement the resourcing required to enable the strategy. Physical resourcing and human resourcing are about to commence. Remember, e-commerce operations are expected to be underway by 1 October 2014.
You will need to plan physical and human resourcing at a detailed level in accordance with all organisational requirements. You are expected to deploy resourcing strategies to plan and implement:
Note: You may consider the management team of BBQfun, including warehouse team leaders to be human resources for the acquisition of physical resources. Use description of their roles in operational planning when assigning responsibilities.
Consultation with the management team at BBQfun has provided you with the following information:
Company |
Bid |
Ace developers |
$70,000 |
Premier Tech |
$80,000 |
Innovative Technologies |
$90,000 |
Ace Developers |
Premier Tech |
Innovative Technologies |
|||||
Factor |
Weight |
Score (S) |
Weighted score (W x S) |
Score (S) |
Weighted score (W x S) |
Score (S) |
Weighted score (W x S) |
Maintenance |
x1 |
2 |
2 |
3 |
3 |
3 |
3 |
Range of features: ● payment options ● integration with existing systems |
x3 |
2 |
6 |
2 |
6 |
2 |
6 |
Future-proofing: ● ability to be upgraded as technology improves |
x5 |
3 |
15 |
6 |
30 |
6 |
30 |
Quality: ● usability for customers |
x10 |
4 |
40 |
4 |
40 |
6 |
60 |
Total |
63 |
79 |
99 |
||||
Price (% of budget) |
.70 |
.80 |
.90 |
||||
Total score/price (final assessment of bid quality) |
90 |
98.75 |
110 |
Consultation with the management team at BBQfun has provided you with the following information:
Advertising |
$5,000 |
Recruitment consultant |
$10,000 |
Your time |
$10,000 |
Contingency |
$5,000 |
enthusiastic and motivated
attention to detail
compliance with organisational requirements
takes initiative
problem solver
two years’ experience in online sales
telephone and keyboarding skills
ability to learn features and benefits of products to discuss with customers.
o marketing and sales formal training o knowledge of BBQfun’s product line o familiarity with CRM systems.
Assessment Task 2 BSBMGT517 Manage operational plan
Milestone: Action and/or objective (to achieve strategic aims of physical or human resourcing) |
Date |
Person responsible |
Budget or resources (where applicable) |
BSBMGT517 Learner Instructions 2
Version 1.0 Page 8 of 12
For completion by person verifying payment: |
Date Invoice date |
Payee name: |
Job/project number: Project title: |
Description of payment: |
Payment amount: $ £ ex. GST £ inc. GST |
Signature of person verifying payment Signature of delegated manager |
For completion by finance: |
||
Account number |
Account name |
Amount |
Total Payable: |
$ |
Approved: Director: CEO: |
Date: |
Finance manager:
Planning aspect |
Description |
Time |
1. Type of interview |
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2. Objectives |
||
3. Approach and style |
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4. Schedule |
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5. Topics and questions |
Candidate: |
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Question |
Ideal answer contains: |
Number of possible points |
Score |
1 |
|||
2 |
|||
3 |
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4 |
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5 |
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6 |
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Total |
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