Following is one way to troubleshoot this problem:
1. In the Executive Office, begin troubleshooting the problem by verifying the scope of the connectivity problem.From the workstation, ping the computer in the Networking Closet and ping the Internet Service Provider (ISP)(The ping to both locations fails).
2. In the IT Administrator office, verify the connectivity problem between the workstation the Networking Closetcomputer and the ISP. (The ping to both locations fails). The problem most likely is related to the IPconfiguration for the network.
3. In the Executive Office, open the command prompt and use the ipconfig /all command to check the Local AreaConnection configuration. You should notice the following problems:
4. In the Networking Closet, confirm that the DHCP service is enabled and activated for the local network.
5. In the Executive Office, issue the ipconfig /renew command. This will request the new IP address informationfrom the DHCP server, and it will reconfigure the settings for the Local Area Connection.
6. In the Executive Office, use the ipconfig /all command to check the Local Area Connection configuration. Youshould notice the line for the default gateway, DNS server, and DHCP server are now configured, along with anew IP address within the DHCP scope for the local network.
7. In the Executive Office, confirm the resolution of the problem by pinging the ISP. The ping to the ISP succeeds.
8. In the IT Administrator Office, repeat step 5 to fix the problem for that workstation.
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