SITXWHS003 Implement and monitor work health

{`SITXWHS003 Implement and monitor work health and safety practices
APEX Institute of Education
Learner Assessment Pack


This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans.

Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan.

This unit applies to individuals who manage the work of others and operate within the parameters of a broader strategic and/or business plan.



Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Provide information on health, safety and security.

1.1.Explain relevant WHS information to personnel.

1.2.Make all current WHS information readily accessible to staff.

2. Monitor safe work practices.

2.1.Monitor adherence to organisational WHS procedures.

2.2.Monitor ongoing compliance with safe work practices.

2.3.Take prompt action to address non-compliance with procedures and safe work practices.

2.4.Monitor day-to-day effectiveness of WHS practices in maintaining the health, safety and security of personnel.

3. Coordinate consultative arrangements for the management of health, safety and security issues.

3.1.Coordinate the operation of all consultative processes.

3.2.Provide opportunity for staff members to contribute their views on current and future WHS management practices.

3.3.Resolve or refer issues raised through WHS consultation to the appropriate person.

3.4.Provide timely staff and own feedback on WHS management practices to the designated person.

4. Implement and monitor procedures for identifying hazards, and assessing and controlling risks.

4.1.Coordinate scheduled hazard identification activities, ensuring hazards are identified at times designated by legislation.

4.2.Identify any hazards on an ongoing basis during own day-to-day workplace operations.

4.3.React to reports of hazards by other workers, and coordinate and participate in risk assessments.

4.4.Implement any risk control methods or refer to appropriate person if control is outside scope of responsibility.

4.5.Monitor effectiveness of control measures, promptly identify any inadequacies, and resolve or report them to the appropriate person.

5. Implement and monitor health, safety and security training.

5.1.Identify WHS training needs based on regular staff monitoring.

5.2.Make arrangements for fulfilling training needs.

5.3.Monitor effectiveness of training and make required adjustments.

6. Maintain WHS records and reports.

6.1.Complete WHS records and reports accurately and legibly and store according to organisational and legal requirements.

6.2.Use data and reports to provide reliable and timely input into the management of workplace health, safety and security.

6.3.Minimise use of printed materials and maximise electronic transmission and filing of all documents to reduce waste.


To achieve competency in this unit a student must demonstrate their ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:


Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

  • implement and monitor adherence to workplace health and safety procedures in three of the following real or simulated situations:
    • evacuation of staff and customers
    • security management of cash, documents, equipment, keys or people o handling chemicals and hazardous substances o hazard identification and reporting o incident and accident reporting o risk assessment and reporting
  • coordinate consultative processes for managing the above workplace health, safety and security issues
  • coordinate risk assessments, WHS training, and the maintenance of records relating to above situations
  • monitor the effectiveness of the WHS system and identify:
  • required adjustments
  • staff training needs
  • demonstrate management practices that must be implemented for compliance with state or territory occupational health and safety (OHS) or WHS legislation during above situations.


Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

  • primary components of relevant state or territory OHS or WHS legislation:
    • actions that must be taken for legal compliance o employer responsibilities to provide a safe workplace o requirement to consult, and acceptable consultation mechanisms
    • requirements for the use of WHS representatives and committees, and their roles and responsibilities
    • requirements for hazard identification, risk assessment, risk control and acceptable mechanisms
    • requirements for record keeping and acceptable record keeping mechanisms o requirement to provide information and training
    • employee responsibilities to ensure safety of self, other workers and other people in the workplace
    • employee responsibility to participate in WHS practices
    • ramifications of failure to observe OHS or WHS legislation and organisational policies and procedures
  • specific organisation:
    • full content of WHS policies and procedures; and consultation, hazard identification, risk assessment and reporting documents
    • methods used for WHS consultation, hazard identification and risk assessment o options for the provision of training:
      • coaching or mentoring in safe work practices
      • formal training programs in safe work practices o hazard identification, risk assessment and control
    • WHS policy and procedure induction o WHS representative or committee
    • provision of information, fact sheets and signage to ensure safe work practices
  • WHS information:
    • consultative arrangements for WHS
    • employee roles and responsibilities in WHS management practices o legal obligations and ramifications of failure to comply o location of first aid kit and emergency evacuation plan
    • WHS training information and updates o policies:
      • overall approach of organisation to WHS
      • participation of personnel in WHS management practices
      • responsibilities of employees to ensure safety
  • procedures
  • specific risk control measures relevant to the workplace o specific regulations and codes of practice o use of:
  • hazard identification reporting documents
  • risk assessment template documents
  • consultative processes:
    • a diary, whiteboard or suggestion box used by staff to report issues of concern o fact sheets to fully inform personnel about WHS rights and responsibilities o formal WHS representatives and committees o formal meetings with agendas, minutes and action plans o informal meetings with notes
    • WHS discussions with employees during the course of each business day o recording issues in a management diary o regular staff meetings that involve WHS discussions
    • seeking staff suggestions for content of WHS policies and procedures o special staff meetings or workshops to specifically address WHS issues o staff handbook containing WHS information
    • surveys or questionnaires that invite staff feedback on WHS issues
  • time requirements for hazard identification:
    • when changes to the workplace are implemented:
      • before the premises are used for the first time
      • before and during the installation or alteration of any plant
      • before changes to work practices are introduced o when any new information relating to health and safety risks becomes available
  • required WHS records and reports:
    • consultation o hazard identification
    • incident and accident notifications to WHS regulatory authorities o incident or accident, near miss reports and related statistics o monitoring reports and recommendations for change:
  • agendas for and minutes of meetings
  • committee members
  • consultation decisions and follow-up actions
  • consultation processes
  • diaries of meetings
  • WHS information provided to personnel
  • risk controls
  • safe work practices o risk assessments o risk control actions o training action plans o training undertaken.


Skills must be demonstrated in an operational tourism, travel, hospitality or events business operation where WHS management practices are implemented and monitored. This can be: o an industry workplace o a simulated industry environment.

Assessment must ensure access to:

  • computers, software programs, printers and communication technology used to administer the implementation and monitoring of a WHS system
  • relevant state or territory WHS legislation
  • current plain English regulatory documents distributed by the local WHS government regulator
  • codes of practice and standards issued by government regulators or industry groups o WHS information and business management manuals issued by industry associations or commercial publishers
  • current commercial WHS policies and procedures
  • operational team for which the individual coordinates WHS management practices; this can be:
  • teams in an industry workplace who are assisted by the individual during the assessment process; or
  • individuals who participate in role plays or simulated activities, set up for the purpose of assessment, in a simulated industry environment operated within a training organisation.


This assessment is set in accordance with the criteria for AQF Level 5. As stated in the AQF specification for the Diploma qualifications must be designed and accredited to enable graduates to demonstrate the learning outcomes expressed as knowledge, skills and the application of knowledge and skills specified in the level 5 criteria and the Diploma descriptor.

Students at this level will have specialised knowledge and skills for skilled/para-professional work and/or further learning.


Students at this level will have technical and theoretical knowledge in a specific area or a broad field of work and learning.


Students at this level will have a broad range of cognitive, technical and communication skills to select and apply methods and technologies to:

  • analyse information to complete a range of activities
  • provide and transmit solutions to sometimes complex problems
  • transmit information and skills to others


Students at this level will apply knowledge and skills to demonstrate autonomy, judgement and defined knowledge responsibility in known or changing contexts and within broad but established parameters


The term ‘Foundation Skills’ is currently used to include the core skills defined in the Australian Core Skills Framework (ACSF) as well as the employability skills identified by employers as critical for effective performance in the workplace. The core skills of the ACSF include reading, writing, oral communication, numeracy and learning. 

Foundation skills encompass the core skills of reading, writing, oral communication, numeracy and learning as described by the Australian Core Skills Framework (ACSF), and the Employability Skills/Core Skills for Work. They exist on a continuum from very basic skills to highly-developed and specialist skills. The foundation skills have been addressed in the assessment as part of the performance criteria for this unit. 


To demonstrate competence in this unit, students must undertake all tasks in this assessment booklet and complete them satisfactorily and in addition, also satisfactorily complete the role play assessment, including demonstrating communication skills during the practical activities. If the student does not answer some questions or perform some tasks satisfactorily and therefore is deemed to be ‘Not Competent’, they may be asked supplementary questions or given alternative activities to determine competence. After the student has demonstrated consistency in performance, the student is to be awarded this unit.

Should the student still be deemed ‘Not Competent’, the student should be offered the opportunity to undertake a supplementary assessment or appeal the result. 


Students should submit assessment tasks with the provided cover sheet.

Assessments should be submitted on or before their due date. Extensions for individual assessment tasks may be negotiated in specific circumstances. Consultation on this must occur prior to the due date and extensions due to illness will require a medical certificate. Extensions must be confirmed by the Academic Manager in writing.


The student will have access to the following: 

  • AIE Student Workbook
  • PowerPoint presentation
  • Learner Assessment Pack (LAP)
  • Access to a computer, the Internet and word-processing system such as MS Word


To demonstrate competence in this unit, you must be assessed as satisfactory in each of the following assessment part.

Evidence recorded

Evidence Type/ Method of assessment

Evidence Submitted 

Unit Assessment 1

Unit Knowledge Assessment (UKA)

Yes / No

Unit Assessment 2

Unit Skills Assessment (USA)

Yes / No





You are required to demonstrate the knowledge you have gained from undertaking SITXWHS003 unit of competency.

  • All questions must be answered correctly to be completed satisfactorily.
  • All knowledge assessments are untimed and are conducted as open book (this means student can refer to textbooks or any resources).
  • Student may handwrite/use computers to answer the questions.
  • This assessment task may be completed in a classroom, at home, learning management system (i.e. Moodle), or independent learning environment.
  • You must complete all questions unassisted by the assessor or other personnel but may refer to reference material as needed.

Submission details

  • The Assessment Task is due on the date specified by your trainer. Any variations to this arrangement must be approved in writing by your trainer.
  • Fill out and attach the Assessment Submission form to the documents you are submitting to be marked.
  • Please answer each question on a separate page provided and clearly indicate the question number at the top of the page.
  • The Trainer/Assessor may further prompt and question in order to receive answers of appropriate quality or if further clarification is required and to validate authenticity of your submitted work.


Under the WHS legislation there are 5 situations when a person conducting a business or undertaking (employer) must consult with workers. Name 3 of them.

QUESTION 2 List 4 ways you can provide staff with workplace health and safety information.


An emergency evacuation plan is one example of a WHS procedure which helps to keep people safe. List 4 others relevant to your industry.

QUESTION 4 List 2 methods of monitoring that staff are following WHS procedures.

QUESTION 5 List 5 types of document that would act as evidence of your company’s compliance with WHS


List 4 possible Tasks you could take if you observed a staff member not complying with your company’s WHS practices, or a hazard control measure was not working properly.


List 5 WHS issues or potential hazards you need to monitor in your department/industry on a daily basis.

QUESTION 8 List 3 matters you might discuss as part of making consultation arrangements.


Name 3 methods you can use to provide staff members the opportunity to contribute their views on WHS issues.


If you cannot resolve a staff member’s WHS issue or control a hazard yourself, name 3 people you might refer the issue to in order to find a resolution.


A staff member has raised WHS issues in the workplace which now have been resolved. Why is it important to communicate the result back the staff member who raised it? (15 - 20 words)


Safe Work Australia’s Code of Practice “How to manage work health and safety risks” lists the instances when risk management must occur and hazard controls must be used.

List 5 instances when this needs to occur in an organisation. 

QUESTION 13 List 4 different types of WHS training methods.

QUESTION 14 Give 2 examples of when you must provide WHS training to your staff. (20 - 30 words)

QUESTION 15 Give 4 examples of training you might organise with a specialist WHS training provider.

QUESTION 16 Give 3 reasons you should monitor the effectiveness of training programs?


Where should Safety Data Sheets (SDS) be kept? (15 - 30 words)

QUESTION 18 List 5 pieces of information you can find on an SDS.


What information can you get from a completed risk assessment document? (10 - 20 words)


List 4 pieces of information that should be recorded as a training record for a staff member who has undertaken WHS training. 

QUESTION 21 How can you minimise the environmental impacts of storing documents and files? (20 - 40 words)


Under the WHS legislation, what is an employer’s duty of care in relation to providing a safe workplace? (10 - 20 words)


If a business chooses to have direct, regular contact between employer and employees instead of appointing a WHS Committee or appoint WHS Representatives, have they failed to meet their requirements of the WHS act? Why/Why not? (10 - 20 words)


If a WHS Committee raises a WHS issue with an employer, and the employer does not consider the issue in a timely fashion, has the employer failed to meet their legal requirements? Why/Why not? (10 - 20 words)

QUESTION 25 What is the role of a WHS Committee? (20 - 50 words)

QUESTION 26 List 2 penalties a judge may impose on you if you fail to meet your duties under the WHS act. 





Students are required to respond to a case study and scenarios based on The Naja Group of Colleges’ North Sydney Campus Cafeteria.

  • If you are not sure about any aspect of the assessment or would like to discuss your particular needs, please speak to your trainer.
  • Your trainer will tell you the date you need to Submit Your Coursework.
  • You need to complete all parts and submit them together by the due date.
  • This project assignment is to be completed using the Naja Business Hotel case study. It is included in the “Appendix”.
  • The checklist table will identify the records that you are required to prepare and submit (as a single submission).
  • Your assignment must be typed (in 12 point type on A4 paper) and you need to complete an Assessment Cover Page.
  • Make sure you keep a copy of your assignment before you hand it in to your trainer

Note :

Any Role Play or Presentation needs to be completed in the class with your Trainer / Assessor on the date

The Naja Group of Colleges


The Naja Group of Colleges embarked on a new business adventure with the aim of providing an exceptional student experience. A home-style-food cafeteria was introduced into the business model of the Naja Group of College. The project had been in the planning staged for more than two years and finally it was implemented in January 2018.

Now, every campus has a cafeteria with the capacity to fit at least 75 clients at any given time.

The Situation

You, Stanley Evans, the Operations Manager at The Naja Group of Colleges, had been monitoring the activity of the Cafeteria in the Norwest campus for some time because the number of complaints from both students and staff members about the cafeteria is increasing.

So you decide that action needs to be taken. You sent the following email to the Board of Directors:

Dear Esteemed Members of the Board,

RE: Norwest Campus Cafeteria.

I have been closely monitoring the activities of the cafeteria at our Norwest campus for more than six months as I had noticed an increasing number of complaints from both the students and the staff members about the cafeteria.

The number of these complaints increased alarmingly in the last three months.

I now am of the opinion that if you do not intervene immediately, our reputation as a quality provider of education is at risk.

Please find attached a brief breakdown of the complaints for your reference.

Please advise on how to tackle this issue without causing further damage.

Best regards,

Stanley Evans,

Operations Manager

The Naja Group of Colleges

Having received your email, the Board of directors send you the following email:

Dear Stanley,

RE: Norwest Campus Cafeteria.

The Board of Directors appreciate you diligence.

We agree that the matter is urgent and requires immediate action.

We have decided that you are to temporarily relocate your office to the Norwest campus as of this coming Monday to focus all your attention on rectifying this issue.

We will inform the Principal at the Norwest campus of your temporary relocation and to provide with all the cooperation you need.

We will expect you to provide us with weekly updates.

Please let us know if you require any assistance in with this endeavour.

Best regards,

The Board of Directors,

The Naja Group of Colleges


You have now been at the Norwest campus for one week investigating the situation. You determine that the complaints identify 3 major areas of concern:

  • Hazard identification and reporting
  • Incident and incident reporting, and
  • Evacuation of staff, students and visitors.

You further determine that the primary cause of the complaints is as a direct result of employees not knowing and not adhering to the organisational policies and procedures.

So you inform the Board of Directors of your findings and you receive the following email from them:

Dear Stanley,

RE: Norwest Campus Cafeteria.

Thank you very much for your swift actions in identifying the root cause of the situation.

The Board of Directors is of the opinion that the staff members will need intensive training on adhering to organisational policies and procedures.

This will require much research and consultation, both internally as well as externally.

As a first step, we think you should develop a consultation / communication plan.

Once the Board of Directors approves the plan you then can start implementation.

Looking forward to reviewing the plan.

Best regards,

NGC Board of Directors


You are to develop a consultation / communication plan in order start to remedy the situation at The Naja Group of Colleges' Norwest Campus. You are then required to seek approval from the Board of Directors for your plan as they had requested from you. This can be done by emailing your plan to the Board of Directors or any other way you see appropriate.

At minimum, your Consultation / Communication Plan is to include:

  • Who you will consult / communicate to?
  • Why you need to consult / communicate
  • Any resources required for the consultation / communication
  • consultation / communication method
  • Person responsible for the consultation / communication
  • Time line for the consultation / communication


 A consultation / communication plan as described above.


The Naja Group of Colleges' Board of Directors has approved your consultation / communication plan and have given you the go ahead to start implementing the necessary corrective actions. You decide that as a first Task, you need to reinforce the importance of adhering to organisational policies and procedures as they are there to ensure compliance with relevant legal requirements.


For this Assessment Task, you are to develop an "Adherence to organisational Policies and Procedure Information Kit" and inform all staff at The Naja Group Colleges' Norwest Campus Cafeteria.

At minimum, the "Adherence to organisational Policies and Procedure Information Kit" should include:

  • Legislative Requirements Matrix - See Appendix 5
  • Additional resources, such as fact sheets, posters, etc. to support the Legislative Requirements Matrix.

As per your consultation / communication plan, the above matrix and supporting documentations should be attached to an email or memorandum to the staff explaining the importance of compliance with the organisational policies and procedures.


 A draft of an email or memorandum to the staff at The Naja Group of Colleges' Norwest Campus Cafeteria, including the following Appendix:

  • Legislative Requirements Matrix
  • Additional resources, such as fact sheets, posters, etc. to support the Legislative Requirements Matrix.


As a next Task to reinforcing the importance of adhering to organisational policies and procedures, you decide to develop a portfolio of forms and checklists to implement the process that will address the issues identified in Task 1 of this Assessment Task. These forms and checklists will be part of the record keeping and documentation requirements.


For this task, you are to develop the required forms and checklists to implement those policies and procedures that have been neglected at The Naja Group of Colleges' Norwest Campus Cafeteria.

The forms and checklists will be part of the policies and procedures that will address:

  • Hazard identification and reporting
  • Incident and incident reporting, and
  • Evacuation of staff, students and visitors.


A portfolio of forms and checklists that will address:

  • Hazard identification and reporting
  • Incident and incident reporting, and
  • Evacuation of staff, students and visitors.


As a natural next Task in your implementation plan, you will need to train the staff at The Naja Group of Colleges' Norwest Campus Cafeteria on the implementation and use of the forms and checklists developed in Task 3 of Assessment Task 1 above.


For this Task, you are to prepare a training plan for the staff at The Naja Group of Colleges' Norwest Campus Cafeteria. You will need to train the staff on the use of the forms and checklists developed in Task 3 of Assessment Task 1 above.

The training plan will be for training sessions designed around the areas of concern (Hazard identification and reporting, incident and incident reporting, and evacuation of staff, students and visitors). This will depend on your consultation / communication plan developed in Task 1 of Assessment Task 1 above.

Once you have developed the training plan you are to inform the relevant staff by way of an email or memorandum of the training plan

At minimum, your training plan should include:

  • Training Title
  • Venue, date and time
  • Purpose of training
  • Expected outcomes


A draft email / memorandum addressed to staff at The Naja Group of Colleges' Norwest Campus Cafeteria with the following Appendix:

A training plan on the use of the forms and checklists designed to implement policies and procedures that address the following areas of concern at the Norwest Campus Cafeteria:

  • Hazard identification and reporting
  • Incident and incident reporting, and
  • Evacuation of staff, students and visitors.


Undertake a role play

For this task, you are to prepare for and conduct a meeting with all staff members of The Naja Group of Colleges' Norwest Campus Cafeteria.

You have now implemented all policies and procedures relating to the identified areas of concern (Hazard identification and reporting, incident and incident reporting, and evacuation of staff, students and visitors) at The Naja Group of Colleges' Norwest Campus Cafeteria.

You now need to decide on a routine and systematic risk identification schedule. To demonstrate compliance with WHS legislation, policies and procedures, you decide to set a consultation session / meeting with the staff members of The Naja Group of Colleges' Norwest Campus Cafeteria to discuss developing a schedule for risk identification.

Demonstrate your ability to:

  • Provide opportunity for staff members to contribute their views on current and future WHS management practices
  • Coordinate scheduled hazard identification activities, ensuring hazards are identified at times designated by legislation  coordinate risk assessments.

Instructions for the role play:

  • You are to play the role of Stanley Evans, the Operations Manager at The Naja Group of Colleges.
  • Your Trainer / Assessor will play the role of a staff member at The Naja Group of Colleges' Norwest Campus Cafeteria.
  • Your fellow class mates will play the role of staff members at The Naja Group of Colleges' Campus Cafeteria.
  • You have 15 minutes to complete this activity

Participate in the role play with your Trainer / Assessor and fellow class mates.

The list below provides you with guidance as to the proceedings of the meeting:

  • You are to prepare for the consultation session / meeting by:
  • Contact the staff members ( email ) to inform them of the upcoming consultation session / meeting 
  • Include the reason for the consultation session / meeting as well as a meeting agenda o You may use the templates provided in the Appendix at the end of this document.  You are to participate in the consultation session / meeting by:
  • Leading discussion to develop a risk identification schedule in line with regulatory requirements and organisational policies and procedures.

Your Trainer / Assessor will document this activity and will use the list below as the criteria to assess you. 

They want to see that you are able to:

  • Provide opportunity for staff members to contribute their views on current and future WHS management practices
  • Coordinate scheduled hazard identification activities, ensuring hazards are identified at times designated by legislation  coordinate risk assessments.
  • conduct sometimes complex WHS consultation activities
  • explain all WHS procedures and information on safe work practices.
  • incorporate the views of other people consulted in the workplace
  • monitor staff members’ daily compliance with WHS management practices

You will need to be prepared to answer questions from the audience. These questions will be to clarify a point you have made, or request further information. 

You will also be assessed on your ability to: 

  • Research and plan an information meeting appropriate to your purpose and intended audience.
  • Present and seek your information using effective oral communication skills
  • Respond to feedback and request for information from your audience

Your assessor will also consider the language, format, content and level of detail of your own delivery. 


  • Evidence of preparing for the consultation session / meeting
  • A schedule for risk identification in line with legislative requirements and organisational policies and procedures.



It has been 3 months since implementing the policies and procedures relating to the areas of concern identified earlier concern (Hazard identification and reporting, incident and incident reporting, and evacuation of staff, students and visitors).

You, the Operations Manager at The Naja Group of Colleges, had set a target to reduce the number of WHS incidents by 90%.

It has been a couple of weeks since you last received any WHS documentation from the Norwest campus, so you decide to contact the Principal of the campus to make sure everything is going well.

For this task, you are to draft an email to the Principal of The Naja Group of Colleges' Norwest Campus Cafeteria requesting to be updated on the recent implementation of the WHS Policies and procedures.


A draft email addressed to the Principal of The Naja Group of Colleges' Norwest Campus with the following Appendix requesting an update on the major areas of concern:

  • Hazard identification and reporting
  • Incident and incident reporting, and
  • Evacuation of staff, students and visitors.



Having requested an update from the Principle of the Norwest campus, the Principle acknowledges that recently a WHS incident had occurred on the campus and that she investigated the incident as per policy guidelines.

The Principal sends you the incident report that has been filled out when the incident took place.




Jan Hunt


Administration Manager







16 / 04 / 2018


12:50 PM


Campus Cafeteria Emergency Exit. 


● On Monday the 16th of April, 2018, a client, who was running late decided to leave through the emergency exit and stairwell, falling and breaking her wrist.

● The exit door was blocked by boxes of paper.

● A staff member heard calls for help, managed to open the exit door and help the client.

● Not realising what had happened, or the seriousness of the accident, the staff member criticised the client’s high heels, implying that such a thing would never happen to a man- ‘Any sensible woman would take the lift’.

● The client was humiliated.

● The client was taken to Norwest Private Hospital by ambulance.

● She is threatening to sue NGC for injuries, loss of income and mental trauma.

● Another staff member noticed a strange odour and an oily substance on the stairwell.

● This staff member reported the incident verbally to the Principle.

● This incident has only just become known to the Principle, who has been contacted by both the client’s lawyer and the Office of the Human Rights Ombudsman.



















In accordance with the recently implemented policies and procedures the following should be carried out in the event of a WHS incident:

  • complete an incident report
  • investigate incidents
  • perform risk assessment update risk register.

For this task, you are to follow the documentation and reporting requirements of the relevant policies and procedures by:

  • investigating the incident if further investigation is required
  • performing a risk assessment - See Appendix 6 updating the risk register - See Appendix 7.


 Evidence of further investigation if required  A risk assessment of the WHS incident, and  An updated risk register. 




The Naja Group of Colleges ( NGC ) is an educational institution providing Vocational Education and Training in five ( 5 ) campuses across Australia. The NGC employs 57 people to deliver four ( 4 ) business stream courses as well as three ( 3 ) accounting stream courses to more than 3,000 students each year.


  1. To provide continuing education and re-entry to education options for local students who have completed the compulsory years of schooling.
  2. To provide university entrance programs to international students.

The Naja Group of Colleges is one of the Department of Education’s largest provider of students to university. Approximately 350 to 400 NGC students gain entry to university each year.


  • Outstanding Student Experience
  • Strong Industry Relationships and Partnerships
  • Sustainability, Capability and Capacity
  • Community and Social Responsibility
  • Growing our Business


The Naja Group of Colleges expanded their business model to introduce quality cafeterias to their campuses as part of our continued efforts to give our students an exceptional experience. 

The cafeteria offer all-you-can eat premiere offerings for breakfast, lunch and dinner.

We know students, and staff have busy schedules and fast-paced lives but want more than fast food. We believe convenience means providing unlimited all-day access to nutritious home-cooked meals. That is why the Naja Group of Colleges' all-you-care-to-eat cafeteria is open 7:00 a.m. to 7:30 p.m. seven days a week. 

The Naja Group of Colleges' cafeteria offers a variety of delicious home-cooked meals at modern selfserve stations.

The Naja Group of Colleges' cafeteria at each of our campuses are designed to cater for up to 100 patrons at any given time. Students and staff have the option to book table online via the Colleges' website.

The Naja Group of Colleges' cafeteria menu:

  • Supper Favourites
  • Breakfast o Fajita
  • Classic breakfast o Lime & Chili White Fish o Breakfast Quesadilla o Baked Potato
  • French Toast o Chicken Curry o Red Velvet Pancakes o Lentil Curry o Belgian Waffle Bar. o Roasted Lamb
  • Salad Bar o Roasted Chicken o fresh vegetables Dinner
    • home-made salads o Fried Chicken & o salad toppings, and Waffles

more! o Eggplant Parmesan

  • Summer BBQ GrillSoup o Lamb o 2 soups available daily o Beef  Dessert
    • Moroccan Beef Kebabs o Doughnuts o Roasted Vegetables o Cakes o Grilled Bread o Sweet pastries o Cedar Planked Salmon
    • Lebanese style

Chicken o Lemon & Rosemary


  • Lunch Favourites o Chili Con Carne o Vegetarian Chili o Spaghetti Squash o Lasagne o Burrito Bar o Fish & Chips o Tacos


Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 32 of 50




The Naja Group of Colleges will be the leader in the provision of high quality educational programs that encourage excellence, promote critical thinking, develop autonomous study skills and foster lifelong learning for tertiary bound students.


The Naja Group of Colleges provides a wide range of flexible educational opportunities for both local and international students. Relevant and unique curriculum is created through a rigorous process of review and development, often conducted in partnership with Australian universities. Programs are delivered in a supportive adult environment by dedicated staff using world-class facilities and learning technologies, providing diverse pathways to further education or employment.



A positive approach to lifelong learning and an understanding that all students have the capacity to gain knowledge and skills and to enjoy learning.


A commitment to excellence in academic and social achievement by both staff and students.


High expectations for staff and student conduct, including honesty and trust worthiness in all activities.


Inclusive practices to meet the diverse needs of students and to achieve the best possible outcomes for all. A workplace and learning environment that is safe and free of discrimination, abuse or exploitation.


Behaviour, language and actions that demonstrate a high regard for self and others.



As Work Health and Safety (WHS) is regulated by legislation it is vital that the COLLEGE has a mechanism to enable the identification of legislative requirements. This document outlines the process in which the WHS Unit and campus community identifies applicable legislation and remains up to date with legislative changes.


This document outlines legislation, codes of practice and Australian Standards applicable to the COLLEGE’s WHS Management System. The list of applicable standards and codes of practice is not exhaustive, and aims to identify those operations where reference to guidelines is required to minimise risk of injury.


Manager WHS Unit

The Manager of the WHS Unit is responsible for ensuring:

  • activities are implemented for the identification and monitoring of all health and safety legislation, standards, codes of practice, agreements and guidelines relevant to the COLLEGE
  • any new or changed WHS requirements are disseminated to the COLLEGE as appropriate.

Management of Departments

Managers and supervisors are responsible for ensuring WHS legislative compliance for activities under their responsibility.

Maintaining and Monitoring Legislative Information

To ensure that the COLLEGE has reference to the most applicable and current legislation, the WHS Unit maintains subscriptions and memberships to publications, journals and associations.

Subscriptions include:

  • SafeWork NSW e-bulletin
  • Safety Institute of Australia
  • Thomson Reuters Occupational Health News
  • Worksafe Safety Australia Safety Alert
  • Standards Australia Online (COLLEGE Library). Memberships include:
  • NSW Self Insurers Association
  • Australasian COLLEGE Safety Association.

The Manager WHS or WHS Advisors shall identify any relevant new legislation, standards, codes of practices and agreements or changes and initiate a legislative compliance review for applicable WHSMS documentation.

Identification of Applicable Legislative Information

All work health and safety management system (WHSMS) documentation shall identify:

  • the title of any relevant legislation, code of practice or Australian Standard, agreements or guidelines that support the content of the particular document
  • the requirements of applicable legislation, code of practice, Australian Standard etc
  • the COLLEGE standard to enable compliance to the applicable legislation, code of

practice or Australian Standard.

Communication of Legislative Information

Mechanisms are in place for alerting new and changed legislative requirements to the COLLEGE community. This primarily includes communication via the Central WHS Committee and Workplace Advisory Committees.

Where appropriate stakeholders such as Directors, CEOs, Heads or Managers of Departments, or technical officers may be communicated directly via email of any changes or updates.

Access to Legislative Information

Access to current relevant WHS legislation, Australian Standards, codes of practice, agreements and guidelines is primarily available through electronic media from the WHS site including this document and other external internet sites. Where electronic information is inaccessible, relevant legislative material is to be maintained in hardcopy and noted in this document accordingly.

The WHS Unit provides external links on the COLLEGE website to facilitate individuals accessing up to date legislative information. External links to sites containing relevant information include;

  • SafeWork NSW
  • New South Wales Office of Environment and Heritage
  • Safe Work Australia
  • Australasian COLLEGE Safety Association
  • Department of Foreign Affairs and Trade

Specific Activities

Any person undertaking specific activities, performing work or operating equipment which includes those activities requiring licences, certificate of competency, notification to regulatory department, registration, approval, exemption or any other type as required by legislation will ensure compliance with relevant legislation and associated requirements.

The WHS Training Guidelines details activities requiring qualification and licences. The following COLLEGE guidelines details specific requirements for these activities:

  • Dangerous Goods
  • Plant and Equipment
  • Asbestos
  • Electrical
  • Forklifts
  • Radiation
  • Hazardous Chemicals
  • WHS Risk Management Guidelines.

Legislative requirements are incorporated into the operations of the COLLEGE undertakings through the following processes:

  • development of WHSMS documentation
  • undertaking of risk assessments and risk control plans development of safe work procedures
  • WHS training requirements.

COLLEGE workers are provided with information regarding WHS related regulatory requirements including legislation that significantly affects their role and responsibilities. This is identified via the WHS training competency profile and on-the-job training via information outlined in safe work procedures.

Government Organisations

SafeWork Australia

Safe Work Australia is an Australian Government statutory agency which has a responsibility to improve work health and safety and workers compensation arrangements across Australia. Safe Work Australia is a national policy body, not a regulator of work health and safety.

SafeWork NSW

SafeWork NSW (formerly WorkCover NSW) is the workplace safety regulator in NSW.

Key Legislation

Acts and Regulations

The legislation for WHS in NSW is:

  • Work Health and Safety Act 2011 NSW
  • Work Health and Safety Regulation 2011 NSW

A summary of the NSW WHS Regulation is available and outlined in plain English:

  • Summary of the Regulation

Other legislation which is applicable to the COLLEGE’s WHSMS includes:

  • Explosives Act 2003
  • Explosives Regulation 2005
  • Radiation Control Act 1990
  • Radiation Control Amendment Act 2010
  • Radiation Control Regulation 2003
  • Commonwealth Gene Technology Act 2000
  • Commonwealth Gene Technology Regulations 2001

Codes of Practice

A code of practice is a practical guide to achieving the standard of safety required by WHS legislation. Codes of practice are admissible in court proceedings and should be followed unless there is an alternative course of action, which achieves the same or better standard of health and safety in the workplace. The model codes of practice issued by Safe Work Australia have been determined as appropriate codes of practice by SafeWork NSW.

The following codes of practice were released since 1 January 2012:

  • Confined spaces
  • Hazardous manual tasks
  • How to manage and control asbestos in the workplace
  • How to manage work health and safety risks
  • Managing the risk of falls at workplaces
  • How to safely remove asbestos
  • Labelling of workplace hazardous chemicals
  • Managing noise and preventing hearing loss at work
  • Managing the work environment and facilities
  • Preparation of safety data sheets for hazardous chemicals
  • Work health and safety consultation, coordination and cooperation.
  • First Aid in the Workplace
  • Managing Risks in Construction Work
  • Preventing Falls in Housing Construction
  • Managing Risks of Plant in the Workplace
  • Managing Risks of Hazardous Chemicals in the Workplace
  • Safe design of structures
  • Managing electrical risks at the workplace
  • Demolition work
  • Excavation work
  • Spray Painting and Powder Coating
  • Abrasive Blasting
  • Welding Processes

A full list of the model codes of practice is available on the Safe Work Australia web site.

Australian Standards

The key standards that are relevant in relation to the WHSMS include:

  • AS4804:2001 Occupational Health and Safety Management Systems - General guidelines on principles, systems and supporting techniques
  • AS4801:2001 Occupational Health and Safety Management Systems - Guidance for Use
  • AS/NZS ISO 31000:2009
  • AS/NZS ISO 19011 - Guidelines for Quality and/or Environmental Management Systems Auditing.

Key standards relevant to emergency preparedness include:

  • AS3745-2010: Planning for emergencies in facilities
  • 1-2004: Fire detection, warning, control and intercom systems – System design, installation and commissioning – Fire
  • 3 2004, Fire detection, warning, control and intercom systems – System design, installation and commissioning – Fire alarm monitoring
  • 4 2004, Fire detection, warning, control and intercom systems – System design, installation and commissioning – Sound systems and intercom systems for emergency purposes
  • 1-2005: Fire hydrant installations – System design, installation and commissioning
  • AS2444-2001; Portable fire extinguishers and fire blankets – Selection and location
  • AS2941-2008; Fixed fire protection installations – Pumpset systems
  • 1-2005; Components for the protection of openings in fire-resistant walls – Fire- resistant doorsets.
  • AS1841: Portable fire extinguishers
  • AS1850: Portable fire extinguishers – Classification, rating and performance testing
  • AS3745: Emergency control organisation and procedures for buildings, structures and workplaces.

Key standards relevant to lighting levels include:

  • AS1680: Interior lighting
  • 1: Interior and workplace lighting – General principles and recommendations.
  • Key standard relevant to air quality include:
  • 2: The use of ventilation and air-conditioning in buildings - Ventilation design for indoor air contaminant control.

Key standards relevant to slip resistance

  • AS4586, Slip resistance classification of new pedestrian surface materials
  • AS4663, Slip resistance measurement of existing pedestrian surfaces.

Key standards relevant to ergonomics include:

  • 2: The use of ventilation and air conditioning in buildings: Part 2: Ventilation design for indoor air contaminant control (excluding requirements for the health aspects of tobacco smoke exposure)
  • 1: Interior and workplace lighting: Part 1: General principles and recommendations
  • 2.2: Interior lighting: Part 2.2: Office and screen-based tasks
  • 2: Screen-based workstations: Part 2: Workstation furniture
  • AS4442: Office desks
  • AS4438: Height adjustable swivel chairs.

Key standards relevant to laboratory safety include:

  • AS2243: Safety in laboratories Series: Part 1 Planning and operational aspects
  • AS/NZS IEC 60825.1:2011 : Safety of laser products - Equipment classification and requirements
  • AS/NZS IEC 60825.14:2011 : Safety of laser products - A user's guide
  • AS4031-1992/Amdt 1-1996: Non-reusable containers for the collection of sharp medical items used in health care areas.

Key standards relevant to electrical safety include:

  • AS3000: Electrical Installations
  • AS3760: In-Service Safety Inspection And Testing Of Electrical Equipment
  • AS3820: Essential safety requirements for electrical equipment
  • AS/NZS 3111:2009, Approval and test specification - Miniature overcurrent circuitbreakers
  • AS/NZS 3190:2011, Approval and test specification - Residual current devices.

Key standard relevant to machinery include:

  • AS4024: Safety of machinery – General principles – Technical principles.

Key standard relevant to testing and tagging include:

  • AS3760: In-service inspection and testing of electrical equipment
  • AS3017: Electrical installations.

Key standards relevant to confined space include:

  • AS2865: Confined Spaces.

Key standards relevant hazardous substances include:

  • AS1894: The Storage and Handling of Non-flammable Cryogenic and Refrigerated liquids
  • AS1940: The Storage and Handling of Flammable and Combustible Liquids
  • AS3780: The Storage and Handling of Corrosive Substances
  • AS3833: The storage and handling of mixed classes of dangerous goods in packages and intermediate bulk containers
  • AS4326: The Storage and Handling of Oxidising Agents
  • AS4332: The Storage and Handling of Gases
  • AS4452: The Storage and Handling of Toxic Substances.

Legislative Compliance Review

The following outlines the process of reviewing WHS documentation in terms of ensuring legislative compliance.


A legislative compliance review assesses the COLLEGE’s policies, guidelines or procedures of the WHS management system against any legislative, industry codes of practice or standards at the desktop level.


Legislative compliance reviews are conducted when WHSMS documentation is due for review or due to external changes, e.g. changes or introduction of legislation, codes of practice or national standards.

Competency Requirements

Persons conducting a legislative compliance review on WHSMS documentation are to possess the necessary qualifications, skills and experience of the area being audited.


The policy or procedure requiring review shall be assessed for compliance of the requirements of any applicable legislation, codes of practice or national standards and referred to in the document.

The review shall include identifying and referencing legislative requirements related to the policy, guideline or procedure and incorporating these needs into the process.


The revised policy, guidelines or procedures as a result of legislative compliance review are to be communicated to the COLLEGE’s WHS Committee for consultation. This primarily includes the change or addition of legislation, codes of practice or Australian Standards.

Corrective Actions

Corrective actions to WHS policy, guidelines or procedures to remedy non-compliance to legislative requirements will be implemented and monitored by the Health and Safety Advisor. These corrective actions shall be communicated to the COLLEGE WHS Committee and any other relevant personnel for action if required.

Related Documents.

  • For the implementation of specific legislative requirements please refer to the


  • WHS Training Guidelines

Program Evaluation

In order to ensure that these guidelines continue to be effective and applicable to the

COLLEGE, they will be reviewed regularly by the WHS Unit in consultation with the WHS Committee. Conditions which might warrant a review of the guidelines on a more frequent basis would include:

  • reported hazards or injuries
  • non-conforming systems
  • WHS Committee concern.

Following the completion of any review, the program will be revised/updated in order to correct any deficiencies. These changes will be communicated via the WHS Committee.



Related Policy / Procedure / Code




Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 42 of 50


Risk Assessment Template

Use this template to document a risk assessment to manage health and safety hazards and risks.

Activity Description:


Conducted by:


Task 1: Identify the Hazards

Task 2: Assess the Level of Risk

Consider the hazards identified in Task One and use the risk assessment matrix below as a guide to assess the risk level.










Almost Certain































Description of Consequence

1. Insignificant

No treatment required

2. Minor

Minor injury requiring First Aid treatment 

(e.g. minor cuts, bruises, bumps)

3. Moderate

Injury requiring medical treatment or lost time

4. Major

Serious injury (injuries) requiring specialist medical treatment or hospitalisation

5. Critical

Loss of life, permanent disability or multiple serious injuries


Description of Likelihood

1. Rare

Will only occur in exceptional circumstances

2. Unlikely

Not likely to occur within the foreseeable future, or within the project lifecycle

3. Possible

May occur within the foreseeable future, or within the project lifecycle

4. Likely

Likely to occur within the foreseeable future, or within the project lifecycle

5. Almost 


Almost certain to occur within the foreseeable future or within the project lifecycle

Assessed Risk Level

Description of Risk Level




If an incident were to occur, there would be little likelihood that an injury would result.

Undertake the activity with the existing controls in place.



If an incident were to occur, there would be some chance that an injury requiring First Aid would result.

Additional controls may be needed. 



If an incident were to occur, it would be likely that an injury requiring medical treatment would result.

Controls will need to be in place before the activity is undertaken.



If an incident were to occur, it would be likely that a permanent, debilitating injury or death would result.

Consider alternatives to doing the activity.

Significant control measures will need to be implemented to ensure safety.

Task 3: Control the Risk

In the table below:

  1. List below the hazards/risks you identified in Task One.
  2. Rate their risk level (refer to information contained in Task Two to assist with this).
  3. Detail the control measures you will implement to eliminate or minimise the risk.

Note: Control measures should be implemented in accordance with the preferred hierarchy of control. If lower level controls (such as Administration or PPE) are to be implemented without higher level controls, it is important that the reasons are explained.


Hierarchy of Control

Most effective (High level)

Least effective

(Low level)

Elimination: remove the hazard completely from the workplace or activity

Substitution: replace a hazard with a less dangerous one (e.g. a less hazardous chemical)

Redesign: making a machine or work process safer (e.g. raise a bench to reduce bending)

Isolation: separate people from the hazard (e.g. safety barrier)

Administration: putting rules, signage or training in place to make a workplace safer 

(e.g. induction training, highlighting trip hazards)

Personal Protective Equipment (PPE): Protective clothing and equipment (e.g. gloves, hats)

Hazards/Risks and Control Measures

1. Description of Hazards / Risks

2. Risk Level

5. Control Measures

(Note: if only Administration or PPE controls are used, please explain why.)


Other details:



The Naja Group of Colleges Risk Register FY 2018 / 2020


Identified risk



Current controls

Future actions

Failure to recruit qualified real estate agents due to increased competition.



All office equipment regularly reviewed and updated as required; IT security monitored and maintained.

Appropriate insurances held and coverage reviewed annually.

Managers encouraged and incentivised to follow performance management policy.

Employee performance plans align with business plan and six- monthly review process in place. Project to raise awareness of antidiscrimination, WHS and other legislation/codes of conduct among agents, clients, tenants

Appropriate HR policies and procedures in place. WHS management system in place.

Industry benchmarking in all areas of organisational performance Conduct periodic reviews of agent performance to ensure professional conduct Staff trained in use of technology as needed. Keep abreast of changes in potential liabilities.

Review and develop HR related policies where required.

Development of ethical charter, including principles all agents must follow.

Failure to realise revenue gains due to recent slump in real estate prices.



Inadequate insurance cover.



Non-compliance on anti- discrimination.



Perception of discriminatory practice reducing client and tenant base.



Poor organisational culture;

low level of staff engagement and morale.



Loss of knowledge and capability through departing staff.



Failure to meet occupational


health and safety requirements.




























Agenda Item



09:00 – 09:15

09:15 – 09:30

09:30 – 09:45

09:45 – 10:30

10:30 – 11:00

11:00 – 11:15


11:15 – 13:30


13:30 – 14:15


14:15 – 16:30

Bachar S. Naja

VET Academic Manager

Boston International College



Timeline for undertaking training

Mode of delivery

Delivered on demand

WHS local area induction

Within first week of starting

Internal – local area to use checklist


WHS orientation

Within 3 months of starting

Internal – delivered by Professional

Development Unit


WHS for

Managers and


Within 3 months of appointment

Internal – online through FLO




Internal workshop – delivered by

WHS Unit



Event safety

Before running

University events

Internal – workshop at




Driver safety

Prior to using a

University vehicle

Internal - online



As required

Internal – online video or face-toface



Apex institute of Education | SITXWHS003 – Learner Assessment Pack V2.0_Jun 2019 | CRICOS: 03156M Page 49 of 50


Target audience:

Who do we want to inform?

Key messages:

What do we want to tell them?


Required: Do we need any resources

Communication methods:

How are we going to tell them?

Who is responsible for doing it?


By when does this need to happen?

Date completed



• We want to promote the health and wellbeing of our

staff and visitors

• Our worksite will be smoke free from 30 June


• Contractors

visiting the site will not be permitted to smoke on the premises after this date

• Statistics

• Posters

• Leaflets

 Letter to manager/CEO of each contracting organisation

 Debbie – Site Manager

 31 March 2015


 Notice on website

 John – IT Manager

 15 April 2015


 Signage erected

at gate

 Charlie – Maintenance foreman

 30 April 2015


 Article in external newsletters

 Alice – Public



 3 May 2015


 Advertisement in local paper

 Alice – Public



 15 June 2015










General public