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BSBLDR413 Lead Effective Workplace Relationships Task 1 Knowledge Questions

BSBLDR413 - Lead effective workplace relationships

Task 1 – Knowledge Questions

Task summary

· This is an open book knowledge test, to be completed in your own time.

· You need to answer all the written questions correctly.


· Access to textbooks/other learning materials.

· Access to a computer and Microsoft Office.

· Access to the internet.


· Your assessor will advise you of the due date of this assessment via Canvas.

Submit onto Canvas

· This completed workbook

Assessment criteria

· All questions must be answered correctly for you to be assessed as having completed the task satisfactorily.


Task 1: Knowledge Questions

Question 1

What are the considerations for communicating information?


Question 2

Explain the consultation process? Include internal and external consultees.


Question 3

Provide two (2) examples of how work relationships, and the cultural and social environment, can support or hinder achieving planned outcomes.


Question 4

Explain techniques for developing positive work relationships and building trust and confidence in a team including interpersonal styles, communications, consultation, cultural and social sensitivity.


Question 5

Explain the impact of legislation and organizational policies on workplace relationships.


Question 6

Describe three methods for communicating information and ideas to a range of stakeholders.


Question 7

Explain methods to resolve workplace conflict.


Question 8

Explain methods to manage poor work performance.


Question 9

Explain how to monitor, analyze and improve work relationships.


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