Property Portfolio Analysis of Hilton Hotel
Hilton Hotel is a renowned and a 5 star hotel in New Zealand. The hotel is situated in Auckland, in the heart of the city which makes is easily approachable to the shopping center and the harbor. Hilton Auckland is a boutique style hotel which is made in a cruise style and is just at 300 meters to the ocean on Prince Wharf (Hilton Auckland, 2018).
The hotel provides various facilities to the customers such as restaurant, spas, heated lap pool, swimming pool, Wi-Fi, fitness centre, and many others. The guest room facilities include the bathrobe, air conditioning, electronic locks, hand held shower, connecting rooms, internet access, non- smoking, safe, work desk with lamp, telephone with data port, and telephone with two lines (Hilton Auckland fact sheet, 2018).
There are various services that are provided at Hilton Auckland. Some of these services include Dictaphone, cellular phone rental, express mall, meal plan, executive legal services, notary public, electric service, executive registration, restaurant and bars. Services are available for children such as high chairs, children's menu, children's rental service, family package and cribs (Junker, 2017). For the business purpose the services offered include fax, modem, secretarial service, typewriter, audio/ visual equipment rental, meeting rooms, business centre, photo copying services, and printer. For the comfort and convenience of the customers the services are available such as multi lingual staff, elevators, pool side service, luggage holders, tour desk etc. Given below is the layout of banquet and meeting facilities.
(Hilton Auckland fact sheet, 2018)
The hotel has 233 rooms in total, out of which are 8 suites and 225 are standard rooms. The company does not provide any executive rooms. The rooms are priced between the range of 275 NZD to 650 NZD. Each room has a connected balcony to it so that the customers can enjoy a picturesque view from their room (Francisco & Marquis, 2017). The check in time at the hotel is at 1500 hours while the check out time is 1100 hours.
The major revenue stream for the hotel is through the guests who check in the company. These guests include families and even business professionals who book their stays with the hotel for meeting purpose. Another revenue stream is the acquisition of different hotels such as Parc 55 by Hilton Hotels. Its computerized registration system named as Hiltron is another source of income. The company even earns through the casinos in the hotel on a global level. It even earns through the franchising model used by it.
As the housekeeping department is the most essential one at the hotel, its functions include receiving and responding customer calls. The housekeeping personnel needs to manage the housekeeping office, allocate room, task lists to team members, ensure the alignment of keys and security procedures, manage guests and their enquiries, carry out IT and administrative duties, report on maintenance jobs, and much more.
At the hotel, there are a total of 4 bars and restaurant including Bellini and White for food and beverages (An, 2018). Bellini is the lobby lounge bar that serves an impressive range of cocktails and wines. White is the informal restaurant that provides uninterrupted views of the harbor at the first level of the hotel. The restaurant offers delicious sea food and other delicacies enjoyed by the couples and other people.
The hotel is situated at 25 minutes of distance from the airport which makes it quite accessible. At the hotel, are conducted various business meetings and weddings as well, which are carried out in the fully spacious halls. It is one of the top preferred accommodation establishments in the country, especially to those customers who prefer luxury (Claude, Henry, Budzee, Cabral, & Peter, 2016).
Pullman Hotel is a 5 star luxury hotel which is based out of Auckland in New Zealand. The hotel focuses on convenience, comfort and calm to its customers through its fine accommodations and plush services. The hotel enjoys a fine location as it is in the vicinity of the shopping centre, public transit, city centre and provides great views of the harbor to the guests.
(PULLMAN AUCKLAND, 2018)
A range of facilities are offered at the hotel which include spa and fit lounge, restaurant and bar, parking, conference facilities, halls used for events and exhibitions, air conditioning, executive lounge, coffee making, free local calls, swimming pool, business facilities and many more (PULLMAN AUCKLAND, 2018). Some of the facilities may not be available to all the room guests.
Pullman is also known for its quality services provided to the guests which include paid and valet parking, online check in, babysitting on request, internet access, cry cleaning, concierge, early or late check in check out, porter, dry cleaning, and more. The self service business centre service is also available where the photocopying is also provided (HOTELS, 2016). The reception is open 24 hours. It is a completely smoking free hotel and different languages can be spoken.
The hotel offers extremely spacious rooms with sleek interiors (Sharman, 2014). The number of rooms at the hotel is 340. Along with this, there is an exclusivity of chic residential suites and 16 function rooms. The price of the rooms range between 120 NZD to 450 NZD. The check in time at the hotel is hours 1400 hours and the check out time is 1100 hours which can be extended to 1600 hours by paying extra. Given below are the types of rooms.
The main source of revenue for Pullman hotel is through the executive business market (Kaushik & Sen, 2016). Along with that, the company also earns its revenue from the guests which includes families and youngsters who look for luxury travel and stay at the hotel. The company earns its profits and success by being an Accor hotel and refurbishing itself from Hyatt to Pullman and New Zealand.
The hotel ensures that its housekeeping department provides comfort and care to all its guests. Some of the functions of housekeeping include providing daily maid service, ironing service, shoe shine, laundry, dry cleaning, porter services, room maintenance. The main task is to maintain and service the guest rooms by cleaning them and updating them with the latest toiletries and other room requirements (Kızılırmak & Demirçiftçi, 2016)
For food and beverages, there is a restaurant and a bar in the hotel. For dining purpose there is a Tapestry Dining which is inspired by the classic Brasseries and offers a unique selection of fresh local produce and international flavors. The menu includes vegetarian, seafood and gluten free options. The bar at the hotel is named as Omni Bar which has a variety of beverages and small plates.
The hotel is located in the heart of the city as it is at a short stroll from Spark Arena and minutes away from Viaduct Harbor (Meiriño, Méxas, & dos Santos, 2017). It is easily accessible from Auckland's tourist spots. It also has 16 event halls. It also runs a luxury health club along with an award winning spa. These facilities and features make the hotel a leading name in the city.
An, T. B. (2018). Guest satisfaction in New Zealand luxury hotels: A study of reviews from TripAdvisor. Doctoral dissertation, Auckland University of Technology .
Claude, A., Henry, N., Budzee, A., Cabral, T. J., & Peter, M. J. (2016). Henry, N. (2016). The Cardiac Centre Shisong organizes an open door day in Hilton Hotel Yaounde. The Pan African Medical Journal , 25.
Francisco, S., & Marquis, M. (2017). The Capital Hilton Hotel| Washington, DC https://www. cic. edu/programs/2017-college-media-conference. In annual-conference .
Hilton Auckland fact sheet. (2018). Hilton Auckland. Retrieved from Hilton Auckland: http://www.hilton.com/en/hotels/content/AKLHIHI/media/pdf/en_AKLHIHI_fact_sheet.pdf
Hilton Auckland. (2018). Hilton Auckland. Retrieved from Hilton Hotels & Resorts: http://www3.hilton.com/en/hotels/new-zealand/hilton-auckland-AKLHIHI/index.html
HOTELS, A. (2016). Sustainable Development. Reinvent Hotels .
Junker, U. (2017). Travel and lifestyle: City guide: Auckland. LSJ: Law Society of NSW Journal, (34) , 56.
Kaushik, T., & Sen, K. (2016). Recent innovative measures across different functions in the Indian hospitality industry: A case study from Accor Hotels. Worldwide Hospitality and Tourism Themes, 8(4) , 481-489.
Kızılırmak, I., & Demirçiftçi, T. (2016). Strategic branding in hospitality: Case of Accor Hotels. Journal of Tourismology, 2(1) , 50-64.
Meiriño, M. J., Méxas, M. P., & dos Santos, R. A. (2017). Sustainability and hotel business: criteria for holistic, integrated and participative development. . Journal of cleaner production, 142 , 217-224.
PULLMAN AUCKLAND. (2018). PULLMAN AUCKLAND. Retrieved from PULLMAN HOTEL AND RESORTS: http://www.pullmanauckland.co.nz/
Sharman, A. (2014). Hidden thesaurus. . Professional Beauty , 158.
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