ICTICT509 Gather Data to Identify Business Requirements Sample Assignment


Assessment Overview

Format: Short Answer Responses

Total Marks

Students undertaking this assessment must demonstrate competency as per the Training Package or accredited Assignment requirements, guidelines and rules.

Academies Australasia Polytechnic’s VET Programs observes the following grading scheme for the below assessment:

Competency based assessment is a process where an assessor works with you to collect evidence of competence, using the benchmarks provided by the unit standards that comprise the national qualifications.

Time Allocated

Trainer Discretion



1. Describe four (4) different methods of ‘collecting information’

-Interview: Meeting someone face to face, to hold a question and answer based discussion to collect data. Can be expensive and time consuming.

-Focus Group: Conducting an interview with a group of people, particularly used in research marketing to gage reactions and gather data. Can be expensive, not as time consuming as one-to-one interviews

-Observation: Gathering data through watching and listening, occasionally asking spontaneous questions based on observations, however the allowance of asking questions can compromise the data earned through observation as it can tamper with the habit/environment required for observation, inexpensive yet quite time costly.

-Survey: Administering questionnaires to gain primarily quantitative data although including some qualitative, efficient, quick and inexpensive, easy to get a large diverse sample size.

2. Provide two (2) disadvantages of ‘direct observation’ as an information gathering technique?

1. Those being observed can be more aware due to observation and therefore may exhibit unnatural behaviors, and those observing can incur researcher bias.

2. May be unable to perceive certain information, and can be costly.

3. Describe the meaning of the following terms:

Quantitative Research

An empirical investigation of an observable phenomena via statistical, mathematical or computational techniques.

Qualitative Research

Category research, used to gain an understanding of reasoning, opinions, and motivations. Providing insights and assisting in developing hypotheses.


A procedure of systematically acquiring and recording information about the members of a given population, conducted by The Australian Bureau of Statistics

Key Verifying

Two individuals cross-reference their identical data, process and analyse it


The average of a data input


The middle of a list of sorted numbers

Secondary Research

Collating existing research


Ensuring that data inserted into an application satisfies defined formats and other input criteria

Focus Group

Group of varied individuals, being observed for reactions or having an open discussion, particularly used for market research.

Boolean Operators

Used to connect and define the relationship between your search terms, particularly for search engine

4. What is the difference between an ‘open’ and ‘closed’ question?

Open- A leading question, there is no ‘yes’ or ‘no’, simple one word answer, requiring more thought

Closed- Can be answered with a one word response, do not lead to further conversation

5. What is ‘Joint Application Development’ (JAD) Methodology?

JAD methodology is involving the client or end user in the design and development of a program or app, through JAD sessions.

6. How does ‘Joint Application Development’ (JAD) compare to the ‘waterfall approach’?

The waterfall approach is less iterative and flexible. Does not involve the client or end user past the requirements gathering stage. JAD methodology provides a more concise end product more reliable for client satisfaction.

7. What is ‘Rapid Application Development’ (RAD) Methodology?

Utilises less planning stages in favour of prototyping,

8. What are ‘stakeholders’?

An individual with an interest or concern with an organisation or an individual/group that is directly affected by an organisation and their decisions, such as staff member, client, shareholder etc.

9. What stakeholders are normally affected by Information and Technology (IT) changes within an organisation?

All staff, maybe shareholders depending on if the ICT change is regarding access to the building, or security measures, maybe for clients/customers if its an online ICT change, potentially all stakeholders can be impacted by an IT change as it is dependent on what that change might be.

10. Provide three (3) examples of ‘quality improvement techniques’ used in workplaces?

1.Invest in more detailed and advanced training stages for staff at all levels

2.Analyse ROI and the production process, establish where mistakes are being made

3.Reward staff for productivity and when they exceed work expectation to encourage continuous enhanced effort

11. In your own words, discuss what impact quality improvement teams have on work quality

The impact that improved teams have on work quality can be substantial. There are many areas in which work quality can progress as a result of improved teams; such areas include improved creativity and learning. Quality teams have the ability to combine unique perspectives from each team member creating more effective selling solutions. Improved teams use their strengths, building trust and productivity.

Quality improvement teams enable team members to take more risks, as they have the support of the entire group to fall back on in case of failure.

Conversely, sharing success as a team is a bonding experience. Once a team succeeds together, their brainstorming sessions will produce revolutionary ideas without hesitation. In many cases, the riskiest idea turns out to be the best idea.