You may use the action plan template provided appendix create your own plan

BSBMGT517 Manage operational plan

Procedure

1. Read the simulated BBQfun scenario information provided in Appendix 1 of this task and in the business documentation provided by your assessor (the same documentation provided in Assessment Task 1).

5. Analyse operational performance as described in scenario, and produce an operational plan status report based on the information provided in Appendix 1.

You may wish to use the Operational Status Report template (provided in Appendix 5). You will also need to include in your report:
a. a description of budgetary and financial performance
b. a description of productivity performance
c. an analysis of milestone achievement and performance against targets d. three recommendations for operational improvement.

7. Submit a portfolio of your implementation documents as outlined in the specifications below. Keep copies of your work for your records.

Specifications

●submit a portfolio that includes:

○ a monitoring plan

– a description of productivity performance

– an analysis of milestone achievement and performance against targets

●planning and organisational skills to take responsibility for monitoring an operational plan to determine performance against operational goals

●leadership skills to communicate with and motivate underperformers, facilitate performance management discussions and collaborate to achieve business outcomes

Appendix 1: Scenario – e-Commerce performance monitoring

Background to scenario

All resourcing should have been acquired and operations undertaken in accordance with relevant external standards, such as legislation and codes of practice, and internal standards, such as organisational policies and procedures and performance targets.

It is now 1 January 2014. e-Commerce operations are expected to be underway by 1 October 2014.

Finally, you will need to prepare and present a report with recommendations for operational improvement to the Operations General Manager.

Note: You may consider the management team of BBQfun including team leaders in warehouses to be resources for the monitoring of performance. Use description of their roles in operational planning when assigning responsibilities.

Individual performance data

The following performance data is available for Lee Waters:

BSBMGT517 Manage operational plan

4. Revenue success is measured in the amount of revenue generated in dollars. The target is $300,000 in sales per quarter, which would make an $80,000 profit per quarter. In the second quarter this financial year, we generated $250,000 in revenue, providing a profit of $40,000 for the quarter.

●Poor communication lines.

●No job aids or support from management.

Speed of delivery:
●Driver team leader is exceptional motivator.

●Driver morale is high.

Information from the Chief Finance Officer (CFO)
A discussion with the CFO has provided you with the following information:

In addition to these key performance indicators, we have identified a number of risks that all need immediate action:
●The training program has not been adequate to cover required skills and knowledge. Training has been too short and insufficient to be effective.

●Staff are unable to perform roles due to lack of support in job roles and ongoing training, coaching.

General comments