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value chain  productivity explained answers and ex

Value chain & productivity explained answers and explanation

Value Chain & Productivity Explained Step by step Solution with Explanation

Your question:

15-7 Explain why managing productivity is important in operations management.

15-8 Who has the power in the value chain? Explain your response.

Value Chain & Productivity Explained Answers and Explanation

  1. Efficiency and Cost Reduction:

    • Managing productivity helps in identifying areas where resources (labor, materials, energy, etc.) can be used more efficiently. This leads to cost reduction and improved profitability.

  2. Customer Satisfaction:

    • Improved productivity often leads to better quality products and services, timely delivery, and overall customer satisfaction, which are crucial for customer retention and loyalty.

15-8: Who has the power in the value chain? Explain your response.

Power in the Value Chain:

  • Companies/Manufacturers:

    • Companies that have strong brands, proprietary technologies, or unique capabilities can hold significant power in the value chain. They can dictate terms to suppliers and have a strong influence on distributors and retailers.

15-9: Productivity and Quality in Weekly Tasks

Task 1: Grocery Shopping

  • Quality Selection: Take time to choose fresh, high-quality produce and ingredients.

  • Dietary Needs: Ensure the items meet dietary preferences and nutritional needs for higher satisfaction.

(b) Higher-Quality Output:

  • Proper Sorting: Sort clothes by color and fabric type to prevent damage and maintain quality.

  1. Inbound Logistics:

    • Suppliers and Inventory Management: Efficient sourcing of products from a wide range of suppliers, maintaining a large inventory in strategically located warehouses.

  2. Outbound Logistics:

    • Delivery Network: Extensive network of delivery partners, including Amazon’s own logistics service (Amazon Logistics), to ensure timely delivery.

  3. Services:

    • Customer Service: Robust customer service support through various channels (phone, email, chat) to address customer issues promptly.

  • Scalability: The scalable infrastructure supports vast product ranges and high volumes of transactions, driving growth and market dominance.

  • Cost Management: Efficient logistics and operations management reduce costs, enabling competitive pricing.

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