Using cohesive teams and sound hiring practises

BSBTWK502
Manage team effectiveness Learner Workbook

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 2.0 May 2021

Page 4 of 70

Instructions to Learner

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

 Address each question including any sub-points

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

Plagiarism

 Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action.

Competency outcome

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 2.0 May 2021

Learners will be able to have their previous experience or expertise recognised on request.

Special needs

Assessment requirements

Assessment can be:

The assessment activities in this workbook assess aspects of all the elements, performance criteria,

skills and knowledge and performance requirements of the unit of competency.

provided during induction.

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 2.0 May 2021

Signed: ____________________________________________________________
Date: ____________________________________________________________
If activities have been completed as part of a small group or in pairs, details of the learners involved should be provided below:
This activity workbook has been completed by the following persons and we acknowledge that it was a fair team effort where everyone contributed equally to the work completed. We declare that no part of this assessment has been copied from another person’s work with the exception of where we have listed or referenced documents or work and that no part of this assessment has been written for us by another person.

Learner 1: ____________________________________________________________ Signed: ____________________________________________________________ Learner 2: ____________________________________________________________ ____________________________________________________________ Signed:
Learner 3: ____________________________________________________________ Signed: ____________________________________________________________

Activity 1A

ble below to fill the relevant area to contribute the corre

Roles

Responsibilities

Accountabilities

 Keep food

preparation areas

 Develop and plan

menus and daily

costing and

inventory.

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 2.0 May 2021

Activity 1A checklist – for assessor
This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

	Not yet satisfactory	Satisfactory

Activity 1B

Page 13 of 70

Page 14 of 70

Page 17 of 70

Activity 1B checklist – for assessor

This should be used by the trainer/assessor to document the learner’s skills, knowledge and performance as relevant to the unit activity. Indicate in the table below if the learner is deemed satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

Marking checklist	Yes No
Marking checklist


	(Please circle)	1.2
key performance indicators (KPIs) and goals for work team.	(Please circle)
Learner can correctly write relevant detail of your	Yes No
findings/views on the following areas in relation to ABC	Yes No
	(Please circle)

Activity 1C


	marise all key points you have discussed with Also, the topic may vary and not limit to wha	our ed
Area	Your Workplace

	Just as the employee and management are equally accountable for monitoring and assessing the employee's performance according to set goals, the employee and management are also held liable for each other's results. The evaluation process should take into consideration the level to which individual objectives, actions, attitudes, and accomplishments are implemented throughout the performance review cycle. If management has the opportunity to check up on an employee or if there is a plan in place to make changes, then the manager has the ability to remedy any problems and accomplish the intended result of the restaurant: a successful outcome.
Training and development	When it comes to highly-trained, informed teams, their expertise, confidence, and

			intelligence translate into competence. When personnel in an industry are offered regular training sessions, they have a competitive advantage over their competitors. Educational institutions should consider how the world's greatest physicians don't stop studying even after they acquire a certificate. Many will remain in school throughout their whole career. Even the most extreme doctor's appointment provides reassurance, as customers are sure they will be cared for and well-cared for by a reputable establishment.

			A restaurant needs well-defined goals when it comes to the service and sales. If it does not have these goals, it is difficult to keep everyone on the same page. When everyone knows that the organization's aim is to flip tables at least three times a

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 2.0 May 2021