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this area of the profession map focuses on the kno

This area of the profession map focuses on the knowledge required to take this evidence-based approach. it covers an understanding of evidence-based practice itself, as well as how to analyse and solve problems in order to understand the business problem that needs resolving. it also includes knowledge of how to use evidence in your work, such as using and commissioning research, using date and analytics, and exploring stakeholder needs and concerns.

5CO02

Evidence-based practice

CIPD’s insight

The Profession Map – Evidence-based practice

More, now than ever, people professionals are taking an evidence-based approach to their work, using organisation data, research, stakeholder insights and perspectives as well as professional expertise to deliver work that’s impactful.

Evidence-based practice is, quite simply, taking an evidence-based approach to your work: using the right data and the right information in a structured way, to inform the decisions you take and the work that you do, because it leads to better outcomes.

This area of the Profession Map focuses on the knowledge required to take this evidence-based approach. It covers an understanding of evidence-based practice itself, as well as how to analyse and solve problems in order to understand the business problem that needs resolving. It also includes knowledge of how to use evidence in your work, such as using and commissioning research, using date and analytics, and exploring stakeholder needs and concerns.

https://peopleprofession.cipd.org/profession-map/core-knowledge/analytics-creating-value

Evidence-based practice for effective decision- making (April 2022).

At the heart of evidence-based practice is the idea that good decision-making is achieved through critical thinking and drawing on the best available evidence. Evidence- based practice leads to decisions and actions that are more likely to have the desire effect and are less reliant on anecdotes, received wisdom and personal experience – sources that are not trustworthy on their own. Evidence-based HR practice draws together published research and people analytics with professional expertise and stakeholder opinions.

https://www.cipd.co.uk/knowledge/strategy/analytics/evidence-based-practice-factsheet

Preparation for the Tasks:

  • Ensure that the evidence generated for this assessment remains your own work.

You will also benefit from:

  • Completing and acting on formative feedback from your Assessor.

  • IMPORTANT NOTE: At Associate Level Referencing is mandatory – you must provide a reference where you have drawn from a secondary source; Harvard referencing is preferable. Please use the Reference box provided to record all of your long references. Short references should be included within the narrative.

  • Upload the completed Learner Assessment brief, with both tasks completed, through the Assignments option in the Oakwood Learner Hub.

Scenario

  • Provide evaluation of one appropriate analysis tool and one method that might be applied by organisations to recognise and diagnose current and future issues, challenges, and opportunities. (AC 1.2)

  • Explain the main principles of critical thinking and describe how these might apply to individual and work colleagues’ ideas to assist objective and rationale debate. (AC 1.3)

You should relate to academic concepts, theories and professional practice throughout your report to ensure that your work is critical and informed by using key academic texts, articles and relevant publications. All cited references used should be correctly acknowledged and presented in full in a bibliography at the end of your report.

Task One Report

Evaluate the concept of evidence-based practice including how it can be applied to decision-making in people practice. (AC1.1) Short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Wordcount: Approximately 450 words.

Evidence-based practice is critical for people professionals because it allows them to focus on the information necessary to take evidence-based approaches. The key advantages of evidence-based human resource practice are better informed and more effective decision-making. Within the business or industry, a more analytical approach based on current information, data, analytics, and statistics is most likely already in place (Kearns, 2013). Effective risk management of workplace disputes among workers. Two of the basic behaviours, information oriented and contextual decision-making, substantially enhance the People Profession Map. They are the knowledge and behaviours necessary for human resource professionals to be fully evidence-based in their work approach and to live the CIPD's principles (CIPD, 2020).

People Practice issues:

  1. Increasing productivity- Evidence-based practices include the application of work, time, and motion studies with unbiased decisions, which leads to time savings and the most effective utilization of available resources, as well as the elimination of waste and inefficiency, all of which will greatly aid in increasing employee productivity in the workplace (Whittington, Meskelis, Asare and Beldona, 2017).

Is approach helpful and its drawbacks:

Explain the principles of critical thinking including how you apply these to your own and others’ ideas. (AC1.3) Short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Wordcount: Approximately 400 words.

Critical thinking and its main principle

The term critical thinking is the ability to think more clearly and responsibly about what we need to do and what we need to focus on, which remembers one's capacity to draw on intelligent and autonomous reasoning, which aids experts in understanding the reasonable associations between thoughts, distinguishing, and assessing contentions, identifying irregularities and common errors in thinking, efficiently tackling issues, and taking note of the perceptible cues. When working for a company, the main principle of critical thinking is completeness, which is gathered by going through accessible factors. It aids in the collection of hidden assumptions, the examination of numerous causes and consequences, the comprehension of our prejudices and attitudes, and the questioning of the techniques used to get all of the information.

a. Analytical thinking- In an objective debate, observational skill helps a critical thinker to look at circumstances, persons, and processes objectively and effectively and grasp them and rationally make decisions to solve the particular issues which arise in the workplace.

b. Problem Solving- Another critical thinking skill that involves understanding a problem, developing and implementing a logical solution, and evaluating the plan's success. Employers are looking for individuals who can think critically think on the basis of the unbiased data or information (Rodzalan and Saat, 2015).

Appraise different ways organisations measure financial and non-financial performance. (AC3.1) Short references should be added into your narrative below. Please remember to only list your long references in the reference box provided at the end of this section. Wordcount: Approximately 400 words.
Components Financial Measure: Key Performance Indicator (KPI) Non-Financial Measure-Customer Satisfaction
Strengths When an organization wants to increase its revenue by 20% then the KPI helps to determine the gaps and offers learnings to decrease the gaps. The management can take proactive decisions for outcomes and results. This is short, simple and intuitive. The rating scale offers flexibility and helps to use which are best for the audience.
Difficulties The KPI has the drawback of not always providing information that may be used right away. The improper KPI can provide the organisation with an inaccurate or irrelevant image of the market. The vast majority of customers don't respond to surveys, which raises the possibility that the findings are inaccurate. Due to the extensive benchmark data collected from many businesses and industries, it can be difficult to define what constitutes a good or bad score.
When best used by the HR professional HR professionals can use this approach when planning to offer training and induction for existing and new employees to expand profitability. HR professionals can use this approach when they want to compare KPI value with industry standards. HR professionals can use this score to determine the learning and offer suitable learning for employees. In this case, also, HR professionals can use this approach when they want to compare scores with industry standards.

Measuring performance is critical in tracking the growth of any company since it involves comparing performance to the actual consequences of a certain objective. Financial and non-financial performance measures are used for various goals. They are often used to plan and achieve objectives in several areas of the company's status based on the overall financial and non-financial performance.

Financial performance- Financial performance is a metric used by businesses to assess the financial health of their operations. These metrics assist establish how successfully a firm uses its available resources, such as earnings, costs, liabilities, and so on, to create both sustainable sales and operational incomes. Working capital is a measure of available operating liquidity that is utilized to support day-to-day activities. Cash flow is a financial indicator that shows how much money a company has as a consequence of its activities. Cash flow statements frequently include operating cash flow.

Task Two – Quantitative and qualitative analysis review

By way of exemplifying the importance of decision-making strategies and how these can be used by people practitioners to solve people practice issues, your manager wants you to illustrate to the audience how the people professional department interprets different types of data to inform sound decision making. Completion of these two activities will address the following:

  1. trends across departments

  2. absence by type

Table 1 – Absence data

2021-22 Start Date 2021-22 End  Date Days lost Absence reason Organisation unit Position Gender Hourly rate
01/06/2021 02/06/2021 2 Injury Outside Work Production  Supervisor Male £17.50
14/07/2021 14/07/2021 1 Headache/Migraine Production  Line manager Female £20.00
20/10/2021 20/10/2021 1 Cold/Flu Production  Operative Female £14.20
26/11/2021 26/11/2021 1 Operation/Post Operative Production  Operative Male £14.20
06/12/2021 03/01/2022 21 Operation/Post Operative Production  Operative Female £14.20
22/12/2021 03/01/2022 9 COVID - 19 Symptoms Production  Operative Female £14.20
22/12/2021 22/12/2021 1 Vomiting/Diarrhoea Production  Technician  Male £18.20
31/01/2022 09/02/2022 8 Stress/Anxiety Personal Production  Technician  Male £18.20
11/02/2022 18/03/2022 26 Stress/Anxiety Personal Production  Technician  Male £18.20
10/03/2022 10/03/2022 1 Headache/Migraine Production  Technician  Female £16.50
11/10/2021 12/10/2021 2 Cold/Flu Research and Design  CAD Lead Female £26.00
19/10/2021 20/10/2021 2 Cold/Flu Research and Design  Design Team Leader Male £52.00
13/12/2021 14/12/2021 2 Cold/Flu Research and Design  Design Team Leader Female £52.00
17/12/2021 22/12/2021 4 COVID - 19 Symptoms Research and Design  Design technician  Male £30.00
10/09/2021 13/09/2021 2 Vomiting/Diarrhoea Research and Design  Design technician  Female £30.00
15/09/2021 20/09/2021 4 Vomiting/Diarrhoea Research and Design  Design technician  Female £30.00
08/10/2021 08/10/2021 1 Concussion Research and Design  Design technician  Male £30.00
20/12/2021 21/12/2021 2 Vomiting/Diarrhoea Administration Administration manager Female £28.00
12/01/2022 14/01/2022 3 Vomiting/Diarrhoea Administration Administrator Female £12.50
28/02/2022 01/03/2022 2 Infection Administration Administration Officer Female £14.50
17/03/2022 17/03/2022 1 Gynaecological Administration Administrator Female £12.50
21/03/2022 25/03/2022 5 Stomach/Gastro Administration Administration Officer Female £14.50
31/08/2021 01/09/2021 2 Cold/Flu Administration Administrator Male £12.50
13/09/2021 17/09/2021 5 COVID - 19 Symptoms Administration Administrator Female £12.50
18/10/2021 18/10/2021 1 COVID - 19 Symptoms Customer Experience Customer Experience Manager Female £18.00
22/11/2021 07/01/2022 35 Private and Confidential Customer Experience Customer Experience Administrator Female £10.50
25/11/2021 26/11/2021 2 Headache/Migraine Customer Experience Customer Experience Officer Male £10.50
29/11/2021 29/11/2021 1 Stomach/Gastro Customer Experience Customer Experience Officer Female £10.50
06/12/2021 06/12/2021 1 Cold/Flu Customer Experience Customer Experience Apprentice Female £10.50
06/12/2021 06/12/2021 1 Virus Customer Experience Customer Experience Administrator Female £10.50
13/12/2021 13/12/2021 1 COVID - 19 Symptoms Customer Experience Customer Experience Officer Female £10.50
10/01/2022 10/01/2022 1 COVID - 19 Symptoms Customer Experience Customer Experience Officer Female £10.50
18/01/2022 23/01/2022 4 COVID - 19 Symptoms Customer Experience Customer Experience Officer Female £10.50
25/03/2022 25/03/2022 1 Injury Outside Work Customer Experience Customer Experience Officer Female £10.50
31/03/2022 31/03/2022 1 Stress/Anxiety Work Related Customer Experience Customer Experience Officer Male £10.50
01/04/2021 03/05/2021 23 Depression Finance Finance Manager Male £16.00
01/04/2021 02/04/2021 2 Muscular Finance Finance Admin Assistant Male £10.00
05/04/2021 05/04/2021 1 Muscular Finance Finance Assistant Male £10.00
08/04/2021 15/04/2021 6 Genitourinary Finance Finance Assistant Male £10.00
13/04/2021 15/04/2021 3 Stomach/Gastro Finance Finance Assistant Male £10.00
21/04/2021 21/04/2021 1 Stomach/Gastro Finance Finance Assistant Male £10.00
13/05/2021 13/07/2021 44 Operation/Post Operative Finance Finance Assistant Male £10.00
21/05/2021 25/05/2021 3 Injury At Work Finance Finance Assistant Male £10.00
13/07/2021 15/07/2021 3 Stomach/Gastro IT IT Systems Lead Male £25.00
19/07/2021 27/07/2021 7 COVID - 19 Symptoms IT IT Manager Male £18.50
21/07/2021 02/08/2021 9 COVID - 19 Symptoms IT IT Apprentice  Male £9.75
21/07/2021 31/07/2021 8 COVID - 19 Symptoms IT IT Apprentice  Male £9.75
02/08/2021 02/08/2021 1 Stomach/Gastro IT IT Operator  Male £12.75
06/09/2021 09/11/2021 47 Stress/Anxiety Personal Marketing  Marketing administrator  Male £12.00
06/09/2021 16/09/2021 9 COVID - 19 Symptoms Marketing  Marketing manager Male £18.00
07/09/2021 03/03/2022 128 Skeletal (Joints/Bones) Marketing  Marketing and sale supervisor  Female £14.75
07/09/2021 07/09/2021 1 Stomach/Gastro Marketing  Marketing Apprentice  Male £9.75
27/09/2021 27/09/2021 1 Stomach/Gastro Logistics  Logistics team leader Male £15.00
04/10/2021 11/10/2021 6 Stress/Anxiety Personal Logistics  Procurement lead Male £20.00
18/10/2021 29/11/2021 31 Injury Outside Work Logistics  Environmental Operative Male £14.00
18/10/2021 29/10/2021 10 COVID - 19 Symptoms Logistics   Warehouse Operations Female £9.75
01/11/2021 02/11/2021 2 Cold/Flu Logistics  Warehouse Operations Male £9.75
03/11/2021 05/11/2021 3 Genitourinary Delivery  Delivery driver  Male £9.50
08/11/2021 19/11/2021 10 Depression Delivery  Delivery driver  Male £9.50
08/11/2021 10/11/2021 3 COVID - 19 Symptoms Delivery  Delivery driver  Male £9.50
30/11/2021 10/12/2021 9 COVID - 19 Symptoms Delivery  Delivery driver  Male £9.50
30/11/2021 01/12/2021 2 Headache/Migraine Delivery  Delivery driver  Male £9.50
02/12/2021 15/12/2021 10 Infection Delivery  Delivery driver  Male £9.50
09/12/2021 09/12/2021 1 Injury Outside Work Delivery  Delivery supervisor  Male £11.50
13/12/2021 14/12/2021 2 Cold/Flu Delivery  Delivery driver  Male £9.50
21/12/2021 21/12/2021 1 Headache/Migraine H&S  Environmental Lead Male £14.00
10/01/2022 18/01/2022 7 COVID - 19 Symptoms Health and Safety Environmental Operative Male £12.00
17/01/2022 31/03/2022 54 Cardiovascular Health and Safety Environmental Operative Male £12.00
18/01/2022 24/01/2022 5 Stress/Anxiety Personal Health and Safety Environmental Lead Male £12.00
19/01/2022 31/01/2022 9 Hernia Human Resources HR Officer Female £14.00
19/01/2022 19/01/2022 1 Ear/Nose/Throat (ENT) Human Resources HR Assistant Female £12.00
02/02/2022 09/02/2022 6 COVID - 19 Symptoms Human Resources HR Assistant Male £12.00
03/02/2022 03/02/2022 1 Operation/Post Operative Strategy and innovation  Senior manager Male £35.00

Table 2 gives the rating feedback scores from employees that work for manager A. Provide scrutiny of the applied scores and present written commentary on any themes or patterns that might be occurring and present recommendations based on your findings.

Your evidence must consist of:

Task Two – Quantitative and qualitative analysis review

With reference to a people practice issue, interpret analytical data using appropriate analysis tools and methods. (AC2.1) Wordcount: Approximately 400 words.

People practice issues are all about gathering and analysing data on the people that work there. It is also known as HR analytics. This sort of information may be discovered in HR systems, IT departments, and external sources such as pay surveys. Using people's data allows you to contribute to an organization's strategy by discovering what individuals can do to promote change. The interpretation of data can be analysed through the HR Value Chain.

 Trends across departments- This chart shows the trends of total days lost across the department. On the X-axis the organization unit is stated in this graph whereas on the Y-axis the total day lost is mentioned in this graph. The principal findings of this graph demonstrate that there are a total of 185 marketing department members who are taking leave from their office due to having coronavirus symptoms, and joint and bone pain also. 83 employees from the finance department are having Stomach/Gastro, and muscular pain and some are facing depression issues as well which is the main reason for them taking leave from their work. 71 employees from the production department are facing issues like Stress/Anxiety, vomiting, and COVID-19 symptoms which is the reason behind these employees taking leave from their office work. 66 employees from the health and safety department are facing cardiovascular symptoms of loss of breathing, COVID-19 symptoms, and stress from the workload given by their managers as well.

Total days lots through absence- This chart shows the total days lost through absence. On the X-axis absence reason is stated in this graph whereas on the Y-axis the total day lost through Absence is mentioned in this graph. The main findings of this graph show that employees have taken a total of 308 days off from their official employment. 128 marketing department employees have sought sick leave owing to joint and bone pain from spending long hours in the office. 54 employees from the Health and Safety Department have taken leave due to breathing problems, 47 employees are dealing with stress and anxiety issues, 44 employees from the Strategy and Innovation Department have taken leave due to the operation, and 35 employees from the Customer Experience Department have taken leave because they believe their privacy and confidentiality are not being respected at work.

 Annual total cost through absence based on a 37-hour working week

Table 2- 29 employees want someone to treat them with respect, and 12 employees feel that supporting their job should be based on work-life balance. 37 workers are responsible for establishing clear work objectives when performing their duties at the business. 31 employees believe that effective communication is critical for working in the office. Where 19 employees are extremely opposed to enabling them to work on their goals as well. 30 employees strongly disagree with implementing policies in a fair and consistent manner when achieving corporate goals.

Table 2 Data Analysis: 69.04% of employees want someone to treat them with respect. This means there are lack of respect within the workplace. This reflects that there are less mutual respect between a manager and employees. 28.57% of employees feel that supporting their job should be based on work-life balance. This indicates that a large percentage of employees are not satisfied with the workload offered by managers to employees. Hence, there is a less supportive environment between managers and employees. Similarly, 9.52% of employees supported setting their clear work objectives, 16.67% of employees fully agreed with the support of their development and 2.38% of employees strongly agreed that skills are required to resolve conflict. These indicate that there are fewer learning and development practices offered by managers. As a result, the relationship between managers and employees shows poor people management. 88.09% of employees fully agreed to set clear work target, 66.67% of employees fully support recognizing employees for a good job, 9,52% of employees want supportive advice, 14.28% of employees fully supports of applies policies in a fair and consistent manner, 0% of employees support to open to their suggestions, 73.80% of employees fully agreed to have clear communication, 9.52% of employees want to receive rewards for their work over and above, 4.76% of employees only support to enable them to put forward their views, and 0% of employees allows to agree their work objectives. Similarly, these outcomes indicate that there is a lack of motivation between managers and employees as well as a lack of recognition for employees for a good job from managers.

Make justified recommendations based on evaluation of the benefits, risks and financial implications of potential solutions. (AC2.3) Wordcount: Approximately 400 words.

Table 1.

Risk- Some employees did not feel confident in participating in the stretching exercises, which has a direct impact on their health. This can demotivate the fitness coach from achieving their main goal, which is to provide the best stretching training to all employees so that they do not experience joint and bone pain.

Financial implications- Hiring a coach to instruct staff on how to undertake stretching exercises would undoubtedly increase the company's financial costs.

Risks- The implementation of the plan is associated with different risks. The first risk is legal risk. The lack of misunderstanding or lack of awareness of the way law and regulation apply to the organization can lead to reputation loss as well as legal risks. The repetitive practice related to maintaining the safety standards might lead the employees towards frustration. This can decrease the employees’ performance and organizational productivity.

Financial Implications- The implementation of the plan is associated with direct costs and indirect costs. The arrangement of the plan and implementation of the plan for the first time is required venue and other arrangements which are associated costs. Similarly, communicating the plan with all employees within the organization required technologies or other tools to foster an effective communication framework. This consists of costs. There are certain miscellaneous expenses such as internet access charges, telephone charges etc.

Financial implications - Many organizations have already had to invest in new infrastructure to allow their employees to work outside of the office. And there was a price to pay for it. They needed to purchase technology that would allow them to interact with the rest of the team more often and efficiently. They needed to invest in measures that made employees feel like they were part of a team. For many company owners, it was as easy as deciding whether or not to keep their current location.

Table 2

Financial Implications: Offering rewards to employees is an expense to the business. The implementation of this plan requires a proper budget each year and the organization needs to offer a percentage of capital each for this component. When the organization suffers from a budget deficit then in that case the organization can offer more non-financial rewards which are most cost-effective. Similarly, when the organization can maintain these expenses then the organization can offer a mixture of financial and non-financial rewards.

  1. Decision-Making matrix

References

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