The organization focused the people adult and teenage groups

ITECH 3001
USER EXPERIENCE

Purpose of the organisation

The provides multiple facilities and services to the disable people like adult day health screens, adult family care, home care service, meals on wheels, benefit counselling, personal care attended program and so on (Leadershipplus.com 2020). At the organization Leadership Plus, it aims to provide the full range of the disability services to the people in the world for providing them a better world to live in and the organization also understands them in order to provide them a new life with various facilities. This organization focus is on providing housing, empowerment, employment and independent living for the people with disability. This organization sole purpose is to help disable people to live their life to the fullest by providing various facilities. Leadership Plus also helps in strengthening the capabilities of the people who are living with the disability. They help in protecting the rights of the people with the disability.

Intuitive design: This facilitates for understanding the navigation and the architecture of the website.

Learning ease: This shows that how fast the user can properly interface with other potential users who they have not seen ever and who they can complete the basic tasks.

Approaches to the usability testing

Apart from the testing of the usability, multiple evaluations approaches are there that includes the evaluation and the testing such as:

Implementation of Usability Testing

The usability testing for the website of the Leadership Plus was conducted based on the heuristic evaluation of their website, while testing of the website was done by the users, they can be satisfied with the overall service (Borsci et al. 2015). The outlook of the website is satisfied. They feel that the system is pleasant and efficient with the mild colors and precise description of the provided services, controllable, the text can be increased and decreased as per requirements, the color of the interface can be change for better reading, helpful without learnability and restrictions.

 Multiple programs conduct so fond for the program must be there for the users (Yoon et al. 2016).

 Especially for the disable teenage and adult people.

By doing the evaluation and the usability testing for the website Leadership Plus, this can be said that, this seems to be a great website, which aims to help the people with physical or mental disability. This websites provides multiple services to them so that they can a new healthy and happy life. After using and testing the website, this can be said that, there are so many positive points are found in the website such as the company assists the users with requesting an internal review, assists the users in requesting an AAT review as well as accompanies the users at the AAT hearing as well as help with the AAT. There are also features like blog, in which the can post about the various articles, stories, videos, audios, images, story for the mentally disable people, who can enjoy all those while using the website. There are also some good features like size of the text that can be increased and decreased as per requirement as the color of the interface can also be changed for person with problem with the eye vision. There are also lot of information about their services which will help the disable people and their family to understand about the services of the organization but also there are some limitation or negative aspects of the website such as there is

no search bar, no chatbot feature to contact with the associates of the organization directly and instantly for their need. There could be more videos for entertaining the users.

There should be some session for the disable people using videos, which will help them to understand well.

All the recommended aspects can be very useful for the potential users. This system will contribute more to the learning of the disable users by making them the part of the process. It requires proper use of the technologies to support deaf users as well as improved experience for this website’s users.

Borsci, S., Federici, S., Mele, M.L. and Conti, M., 2015, August. Short scales of satisfaction assessment: A proxy to involve disabled users in the usability testing of websites. In International Conference on Human-Computer Interaction (pp. 35-42). Springer, Cham.

Geisen, E. and Bergstrom, J.R., 2017. Usability testing for survey research. Morgan Kaufmann.

Roy, S., Pattnaik, P.K. and Mall, R., 2017. Quality assurance of academic websites using usability testing: an experimental study with AHP. International Journal of System Assurance Engineering and Management, 8(1), pp.1-11.

Sheresheva, M.Y. and Yakovleva, K.T., 2019. Adaptation of an exhibition event for the target audience of older ages. Population and Economics, 3, p.74.

Web Site URL:

Date:31/05/2020

General

8. What wasthe bestfeatureofthesite?

- The about section where they have provided detail about their main goal.

12. How much of the information on the site did you actually read? Please tick the numberedbox.

followingstatements

USER EXPERIENCE