Flight AF447 Crash Crisis Management Report

Introduction

In the aviation sector, crisis management was always a big deal. The industry's requirements are so rigorous that some pivotal moment responses have been defined. Inadequate management of challenges during a crisis can have disastrous consequences for an airline or a plane manufacturer. According to French authorities, the jet plunged into the water at a speed of 11,000ft (3,352m) per minute due to a combination of technical failure affecting the plane's Pitot sensors during the storm and the pilots' inability to respond to the plane stalling. Because the pilots were perplexed by inaccurate air-speed estimates, they aimed the plane's nose upwards instead of down when it stalled. Pilot training has improved after the disaster, and the speed sensors have been updated. Investigators were left to hypothesize using whatever data available: a cryptic sequence of messages blasted immediately from the airplane to the airline's support center in France, while the aircraft and flight-data recorders were lost beneath 2 miles of water. The data indicated that the plane had run afoul of a technical problem—the frosting up of plane sensor systems, in combination with bad thunderstorms, led to a complex "error chain" that resulted in a crash and the deaths of 228 people, as Popular Mechanics discovered in our cover story about the crash, published in December 2009.

Models and Theories of Crisis Management

• Detection of crisis signals

• Examining and preventing (probing refers to looking for risk factors)

• Acute

• Chronic

• Before the crisis

• During the crisis

• Probing and avoidance of damage 

• Detection of signals

Meyer's formulation is arguably the most widely used now, with his pre-crisis phase consisting of Fink's symptomatic and acute stages.

Meyer’s Crisis Model of Flight AF447 Crash

The losing control on AF447 sparked rising worry in the aircraft industry about similar "loss of control" occurrences but whether they're connected to increased flying mechanization. As technology advanced, it has carried over an increasing number of responsibilities traditionally handled by pilots, resulting in significant gains in aviation security. In 2016, there was only one serious accident for every 2.56 million flights, according to the accident rate for big aircraft. However, while overall airline safety is increasing, instances involving sense of powerlessness are not. In fact, between 2010 and 2014, they were the leading cause of deaths in general airliners, representing for 43 percent of mortality in 37 distinct instances.

·In both English and Portuguese - The airline enlisted the support of about 4000 employees to assist in all aspects of crisis response.

-In Paris, an interfaith prayer event was organized in remembrance of the deceased.

2) Make pre-event logistics arrangements (responsibilities, requirements, resources). 

3) Form a partnership and share with the general public.

8) Express compassion, care, and empathy in your communication.

9) Accept ambiguity and uncertainty.

Communication Management during Crisis

Roles of Emergency Management Center

2. Communications; 

3. Communication and Warning of an Alert; 

8. Medical and health; 

9. Utilization of resources

The location of an Emergency Management center

The Staffing requirements of an emergency management centers

• Physician Advisor (or appointed medical representative) Director Disaster Response Campaign Manager (or equivalent)

• Communication Coordinators

Roles and Responsibilities of the team and personnel employed

• The event will be reported to Managerial Personnel and/or the Incident Commander.

• Notifying local employees of any possible threats and/or initiating evacuation preparations.

Equipment and Resources required for a center

Assistance team Requirements

• Airline Accident Investigation Team

• Operations Support & Administration (Ops Support & Admin)

References

Graf, J., Stüben, U. and Pump, S., 2012. In-Flight Medical Emergencies. Deutsches Ärzteblatt international,.

Hansson, A. and Vikström, T., 2022. Successful Crisis Management in the Airline Industry. Uppsala University Department of Business Studies Bachelor Thesis Fall term 2010, 1(1), p.42.