That proportional the organizational sale the total industry sales

Operational process performance: this is also one of the ways through which the organization can evaluate their performance, process performance metrics are used to measure the different process characteristics which highlight how the firms' process is performing. In this measure they can analyze or evaluate their internal process that can help them in configuring the operating activities so that the firm can achieve the competitive advantage this can be done through analyzing the quality, rate of improvement, productivity, innovation, and time (Ballow, Burgman and Molnar, 2004). This is one of the key measures and one of the valuable measures for online objectives as through this measure the firm can measure the productivity that is labor productivity which could be measured through units produced divided by direct labor cost and Total factor productivity which could be measured through dividing the units produced by the cost of all inputs. Besides this through this measure it can also help in measuring the time that is required for completing the whole process, this will also help in understanding how much time was taken in each area such as when the system was down, what was the average time delay, percentage of on-time departure and the average time that was taken to resolve the complaint. Lastly, through this measure, the firm can analyze the quality in terms of the degree in which the products or services meet the expectations of the consumer. For the product quality, the firm can evaluate through defects rates, the percentage of waste & scrap, the number of re-works found, and how many products where return whereas for the service quality, that can be measured through the number of orders that were fulfilled, percentage of rework and percentage of accuracy that was provided to the consumer (Kotane and Kuzmina-Merlino, 2012).

Long-Term value-driver performance: this is also one of the ways through which the firms can analyses their performance. Through this measure, they can understand the overall performance of the company. The main key sources of this measures are analyzed from the information capital (technology and information systems), it also includes physical capital (machine, equipment & buildings), besides that the source also includes human capital ( people, talent & knowledge) and social & organizational capital which evaluates the relationship with their valuable stakeholder, workplace culture (Kotane and Kuzmina-Merlino, 2012). This measure is one of the key non-financial measures and is vital for online objectives as through this measured, they can understand where the company lies. The main indicators or through which this they can understand their value-driver performance is through the level of acquisition and investment, this can be also measured through the level of development and how they have improved. Apart from that, it can be also measured through the maintenance and retention rate. Recently the business leaders are rating the company not on the basis of short-term financial performance but on the long-term value of the organization. These measures are the most common and widely used so that they can understand the firm's success and profitability level (Kotane and Kuzmina-Merlino, 2012).