Task 1: application of human resource management concepts
Application Of Human Resource Management Assessment Answer
Key Topics
- Task 1: Application of Human Resource Management concepts
- Task 2: Retention and development
- Task 3: Performance management
- Task 4: Human Resource Management practices - Literature review
- References
Task 1: Application of Human Resource Management concepts
The role of human resources can be defined in many different ways. Your
task is to select a business of your choice, preferably the company you
currently work for or a company you have previously worked for. If you
do not have previous work experience, select a company that has
information readily available on its website or where you
may have access to interview an employee.
Task 1: Application of Human Resource Management concepts
Task 2: Retention and development
Option 2: Retention issues in the Hospitality
Industry
The hospitality sector in Australia suffers from retention issues as a
result of high turnover of the employees employed in this sector. The
report says that the majority of the employees do not even work for 1
year and they tend to leaver service after 8 months on average (Woods,
2016). The most obvious reason for high turnover in this sector is the
young generation of workers majority of who are students and they work
in shifts in the restaurant businesses. Hence, they have the tendency to
leave their jobs for pursuing further education. The other reason is the
lack of proper rewards and recognition in this sector. McDonald’s
Australia endeavors to implement employee-friendly policies to achieve
higher retention.
Task 3: Performance management
Performance Management Plan:
Job description and a brief overview of the company:
The following is the job description for a Crew Team Member at
McDonald’s Australia:
A Crew Team Member has to work in the kitchen generally but if required
can also be made to work at the front restaurant and collect orders from
customers. They also function at the Drive Thru. In a nutshell, the
duties of this position are as follows:
• To greet customers wearing a smile on the face
• Collecting the menu orders accurately
• Cooking the exclusive food items of the brand
• Partnering with peers and Managers for achieving the shift
targets
• Maintaining cleanliness of the restaurant
• Taking care that all the items are stocked properly (WORK NEAR YOU,
2018).
Description of the most suitable type of performance review
method:
The performance review method that is followed for the position of Crew
Team Member at McDonald’s is the 360 Degree Feedback System. This is one
of the most effective, scientific and trusted methods of performance
management that collects feedbacks from different persons such as the
manager, peers, subordinates, customers and even key stakeholders (Human
Resources Management, 2017). This method is also implemented in case of
some other job positions also.
Justification of suitability of the chosen review method:
The 360 Degree Feedback System considers feedbacks from various
directions and therefore eliminates the chances for any bias. It is
considered to be the most popular among the many other performance
management systems. Hence, it has been chosen for the given job
description in the company.
Table identifying pros and cons of chosen performance review
method:
| 360 Degree Feedback | |
| Advantages | Disadvantages |
| • It builds employee closeness. • It helps to locate the opportunities of development. • The core competencies can be strictly followed. |
• Feedbacks can often be inadequate as they can often be filtered
or not totally honest. • Ineffective leadership from the manager might render the system ineffective. • The process is often used by many managers just to identify the weaknesses in their subordinates. • It is not often fairly conducted by all participants and hence cannot be considered as entirely foolproof (Impraise, 2018). |
