Take screenshot the histogram and copy and paste

Assessment

BSBMGT403

Student Declaration

against me according to the process explained to me
◻ I have correctly referenced all resources and reference texts throughout these ◻ assessment tasks. I have read and understood the assessment requirements for this ◻ unit

◻ I understand the rights to re-assessment

Task 3 – Provide opportunities for further improvement

Procedures
1. Review the assessment scenario (in Task 2 summary and this task’s instructions), the business
documentation, including policies and procedures and the templates provided:

2. Read the Table 1, briefly describe the problem and recommend a solution for improvement using CI techniques and processes.

3. Read the Table 2, and the monthly KPIs (monthly target).

Feedback from clients suggests that staff could improve product knowledge Staff is unclear about what other departments do in the company
Staff feel unsupported
List the opportunities for improvement.

4. Write an email to the executive management team, outlining your recommendations for CI in customer service. The executive management will take into consideration your suggestions and table them at the next strategic and operational meeting.

6. Review the data from March, in Table 4, and the qualitative feedback.

The organisation requires you to prepare a monthly report on KPIs to send to executive management. Develop a KPI Report (Template 2) for the month of March with your analysis/conclusions from the review of Table 4. Consider the qualitative feedback.

 Histogram created in Task

 January KPI report

Review the information provided by the organisation about customer service operational data (Table 1 and 2) and address the needs for CI as instructed.

A) Customer Service

B) Data management and continuous improvement

 Recommend 7 (seven) opportunities for improvement to achieve KPIs.

KPIs’ monthly target:

 Enquiries by phone: Max 80/month in total

 Create a table in excel with the data from Table 2, add the KPIs targets to the excel

table and identify areas for improvement using red colours where KPIs have not

KPIs. Consider the following:

List the opportunities for improvement in the space below.

Write an email to the executive management team, outlining your recommendations for CI in customer service. The executive management will take into consideration your suggestions and table them at the next strategic and operational meeting.

Use the template below to write the email. Note: you don’t need to send the email, just write the email
using Template 1. (50-100 words)

Task 3.2 Provide opportunities for further improvement

A) Document, review and report on work performance