Amadeus Training Manual

Training Module Edition 1. 0 Travel Agency Basic Functionality Course Copyright AMADEUS Development Company All right Reserved Edition 1. 0 Published & Printed by: Amadeus Pakistan 1st Floor, Service Ext. Club Building Mereweather Road Karachi Fax + 9221 5674682 www. pk. amadues. com Table of Contents Welcome …………………………………………………………….. About Amadeus ………………………………….. ……………….. Where is Amadeus Located …………………………………….. Course Objectives ………………………………………………… Introduction to the Amadeus Selling Platform Vista………… Where Do I Go for Help ? ………………………….. …….. What’s This? ………………………………. …….. How To…….. ……………………………. …. ….. Introduction to Amadeus Vista……….. ………………. …. Signing In …………………….. ……….. ……………. …. …. Signing-In Message.. ……….. ……….. …………….. …. …. Signing Out ………………….. ……….. ………………. ….. Working with the Graphic Page …….. ………………. ….. Graphic Page Tabs …………… …….. ………………. ….. Frequently Used Icons …………… …….. ……………….. Making a Reservation …………… …….. ………………… Create a PNR from a Profile . ……….. ………………. ….. Making an Air Booking . …….. ……….. ………………. ….. Making a Meal Request … ….. ……….. ………………. ….. Reserving a Hotel …………………….. ………………. ….. Pricing the Itinerary …… …….. ……….. ………………. …..

Printing the Itinerary and Ticket . …. ….. ……………… ….. Saving the PNR ………………….. ….. ………………. ….. Customizing the Graphic Page ………………………. ….. The Command Page. ………………………………………………. Working with the Command Page ….. ………………. ….. Speed Mode ……… ………….. ……….. ………………. …. Customizing the Command Page.. ….. ………………. …. Amadeus Vista Smart Keys …….. ……….. ………….. …. Public Smart Keys ……………………………….. Creating Smart Keys ……………………………. ……. …. Testing a Smart Keys ………………….. …………. …. …. Amadeus Basic Functionality Course ………………………… Signing In and Signing Out ………………………………. Practice Training …………………… …………………. .. Amadeus Work Areas …………………………. Displaying the Mini-Office Profile … ……………… …. ….. Amadeus Information Pages ………………………………………. Amadeus Information System (AIS) … ……… …… …. ….. AIS Scrolling Commands ………………………. Online Help System ………………….. ……… …… …. ….. Online Help Scrolling Commands ……….. ……. Encoding and Decoding…. ……… ….. ………….. ……….. Encoding City and Airport Names ……….. …….. Decoding City and Airport Codes . ……….. ……. Encoding and Decoding Countries ……….. ……. Decoding States and Provinces ………….. ……. Encoding and Decoding Airlines.. ……….. …….

History Codes …… …………………………… …….. Amadeus Advance Functionality …… ………. ………………….. Unaccompanied Minor .. ….. …………. ……………. ….. … Non-Homogeneous PNR .. ……….. ……………. …. …. … Copying a PNR .. ……….. …………. ……………. …. …. … Creating a Group PNR .. ……….. …………. ……. …. …. … Non Homogeneous Condition .. ……….. ……….. …. …. … Splitting Names in a Group PNR . …….. ……….. …. …. … Printing an Itinerary …………………….. ……….. …. …. … Website of NMC Pakistan ………. …….. ……….. …. …. … Check my Trip ……………………. …….. ……….. …. …. … Avoid multiple entries in single EOT . …….. ……. …. …. … Past Date PNR Retrieval ……….. …….. …….. …. …. … Claiming a PNR consists of two steps . …….. ………… … Responsible Office ………………. …….. ……….. …. …. … Married Segment .. …….. ……………………. ….. …. …. … PNR Security …………………….. …….. ……….. …. …. … Amadeus Queues ……………………………. …………………… Queues …………………………………………………. ….. Date Ranges ………… ……………… …………………. ….. Queue Handling ………………………………………. ….. Queue Count Entries ……… ………… ……. ……. ………… Queue Start Entries ……… ………… …………………. ….. Queue Processing Entries ……… ………… ……. ……. ….. Queue Print Entries ……… ………… …………………. ….. Queue Placement ………… ………… …………………. ….. Sending a Queue Message ………… ……… ………….. Amadeus Fare Quote and Informative Pricing ……. …….. …… Help …………………….. ………………………….. …. …… Fare Quote Display ……. ………………………….. …. …… Fare Quote Display Option ……………………….. Requesting a Fare Type ……. …………….. …….. …. …… Fare Quote Notes ………………….. …………………. ….. Fare Quote Routing . ………………….. ………… ……. ….. Currency Conversion ………………….. ……….. ……. ….. IATA Rates of Exchange ………….. …………………. ….. Mileage Calculation ………. ……….. …………………. ….. Excess Baggage Charges ………….. ………. ………. ….. Informative Pricing …………….. ….. …………………. ….. Pricing an Itinerary .. ….. ………………………….

Adding Options … …… ……………………………. Itinerary Pricing ……. ………….. ….. …………………. ….. Pricing Follow-up transactions .. ….. ……………. Pricing an Itinerary and creating a TST . ………. Pricing Options …….. …………….. …………. ….. Pricing by fare basis …….. …………. ………. ….. Selecting a fare and creating a TST ………. ….. Best Buy ……………. …………….. …………. ….. Automatic Pricing and Rebooking……………… Pricing and Manual Rebooking …….. ……… ….. Displaying the Lowest Possible Fare ……… ….. Amadeus Email ………………………… ………. ………………….. Setting up your terminal ………………………….. …. …… Sending an Email with free flow text message ……. …… 04 105 106 109 110 110 111 111 112 113 114 114 114 115 115 115 115 116 116 117 118 120 120 120 121 121 122 122 123 125 126 126 127 128 129 129 130 130 131 132 132 132 134 135 135 135 137 138 139 139 139 140 141 143 144 144 -iii- Specifying Email title ………………………….. ……. ……. Email Itinerary …………………………………………. ….. Email Contact Element……………………………………. Sending Amadeus display ……………………….. …. …… Requesting a detailed display ……. ……………………… Sending appended documents ………………………. ….. Displaying a particular message …………………….. ….. Deleting a Particular message ………………………. ….. Adding a reply to address …………………………………

Insurance Sell ……………. …. ……………….. … Information adding/modification of an Informative pricing ……………………………….. Confirm the insurance pricing…………………… Cancellation ………………… ………. …. …….. …. Print / Display Insurance …………… …. …….. …. Information pages ……… …………… …. …….. …. Amadeus Central Ticketing Course…. …….. ……………………… Ticketing Table……………………………………………… Area Reporting Plan ………. ….. ………………… Ticketing agreement table. ……. …. …….. ……… Itinerary Pricing…………………………………………….. Pricing Follow up transactions………………….. Pricing an Itinerary and Creating a TST……….. Pricing Options…………………………………….

Select Fare and Creating a TST………………. Fare Remarks Element…….. …………………………….. Mandatory Elements for PNR…………………………….. Published Fare……………………………………………… Validating Carrier. ………………………………… Travel agency commission……………………… Form of Payment………………………………… Endorsement & Restrictions……………………. Tour Code………………………………………… Net Remit Fare……………………………………. Validating Carrier. ………………………………… Travel agency commission……………………… Tour Code………………………………………… Form of Payment………………………………… Endorsement & Restrictions……………………. Manual Ticket Number…………………………….. Automatic Ticket Number…………………………..

This course is designed for travel agents who have not used a Computer Reservation System (CRS) or have recently joined the travel industry. It can also be used by travel agents who are converting from one reservation system to another. 1 About Amadeus The leading provider of IT solutions to the travel andtourism industryWithin a very short timeframe, Amadeus has become a world leader in providing the travel industry with superior solutions to manage the distribution and selling of travel services. We regularly enhance our products and services with the benefit of input from our various customer groups who actively participate in forums.

This way we ensure that the solutions we offer fulfill the required expectations. Our products and services are used by our distinct customer groups in differing ways. Nearly 75,000 travel agencies and more than 11,000 airline sales offices use the Amadeus System to run their business. Many of the industry’s leading travel service providers use our modulartechnologyto optimize their distribution and internal operational requirements. Our tagline, “Your technology partner”, reflects the approach we take towards our clients. We focus on building and maintaining mutually beneficial long-term relationships.

To display task-based help: 1. 2. Click on the question mark and select How To…. Scroll through the list of topics and click on the one you are interested in to expand it. The information usually a list of numbered steps, will be displayed. Similarly, you can collapse a topic by clicking on it again. Then, you can choose another topic. To close the dialog box, click on in the top-right corner. 3. 4. 6 Introduction to Amadeus Vista With Amadeus Vista, the Amadeus browser-based reservations system, you can book reservations through a graphical interface called the Graphic page or by entering formats in the Command page.

Here are some of the features Amadeus Vista offers: Graphic page Translates Amadeus System functionality into a fill-in-theblanks interface with graphical responses that are easily understood. You can book and price flights, reserve hotel rooms and cars, and view information on a full range of travel services. Pop-up instructions and explanations guide the novice user. If you are familiar with Amadeus System formats, you can enter them in the Command page. Displays field-level and task-based help. Customizable toolbar buttons that send formats automatically. Command page Amadeus Vista Online Help Amadeus Vista Smart Keys

PROFILE TAB:- This can use the Open screen to retrieve traveler or company profiles. You can also add, update and delete profile elements or transfer profile elements to a PNR. AIS TAB:- Access to the Amadeus Information System. AIR TAB:- By clicking we can view availability, flight information and make reservations. CAR TAB:- To find out details of rental cars available for passengers traveling to other designations. HOTEL TAB:- To book a hotel or obtain information about hotels and other kinds of accommodation. AMADEUS INSURANCE TAB:- You can review and book various types of travel insurance policies.

FARE TAB:- To find fare, price a PNR or store a fare. QUEUE TAB:- To display queue counts and perform a variety of queue functions including queue messages and printing. Frequently Used Icons The following table provides a list of the most frequently used icons: Clears all fields and reset values to the default Closes the input window Moves to the previous/next page [MU/MD] Reopens the input window Modifies the selected line Deletes the selected line Making a Reservation In the following scenario, a traveler, Mr. Johnson, wants to fly from London to Los Angeles on business class.

Click on the PNR Save icon the down arrow. . To access other save options, click on Select the Save option that you want to use. 4. Click on Send. 21 Customizing the Graphic Page You can customize the tabs in Amadeus Vista by using the Options dialog box. To do this: 1. Click on the Amadeus Vista menu from the screen header. 2. Select Options. The Options dialog box is displayed: From this window, you can: Choose which Graphic page tab will appear first when you open Amadeus Vista. (You select it in the Default column. ) Reorder your tabs by selecting a tab and then using the to move it. and buttons

Select the Preload check box option to quickly load the tabs you use most. Restore the default settings by using the Reset button. 22 The Command Page 23 Working With the Command Page If you are familiar with cryptic formats, you can use the Command page to process transactions in the Amadeus system. To access the Command page, click on the Command Page tab. There are thirteen tools available in the Command page: 1 2 3 4 5 6 7 8 9 10 11 12 13 Component 1) PAUSE SMART KEY 2) RESUME SMART KEY 3) STOP SMART KEY 4) OPEN SMART KEY EDITOR 5) PREVIOUSLY SENT AMADEUS COMMANDS 6) CLEAR PAGE 7) CLEAR ALL PAGES 8) SPLIT WINDOW

Here is a description of the Smart Keys that come with Amadeus Vista: Component ET ER RT IG IR TQT XI MD MU QT QD QN QI QU RL AP ARNK FXX HE/ RH TTP Identifies End the transaction End transaction and redisplay the PNR Redisplay the current PNR Ignore the PNR Ignore the PNR and redisplay it Display the TST for the PNR Cancel the itinerary Move down Move up Display a queue count Delay to the bottom of the queue Remove from the queue and display next Ignore and exit queue Redisplay message from queue Display airline system record locator Add a phone contact Add an ARNK (Arrival Unknown) segment Price a PNR without creating a TST Display format-sensitive help Display PNR History Print a ticket 28 Creating Smart Keys

Smart Keys can make your job easier by automating certain tasks such as displaying availability and fares. The following is an example of a Smart Key that displays availability and fares in a split screen. 1. 2. 3. 4. 5. 6. In the Command page click on to open the Smart Key Editor. Enter a name for your Smart Key (no spaces) in the Smart Key name field. For this example, let’s use AVL_FQD. Enter a name for your Smart Key’s button in the Label field. It should be four letters long, no spaces. Let’s use AVFQ. Select My Smart Keys or if you are a supervisor and want your whole office to be able to use this Smart Key, select Office. Enter a short description of your Smart Key in the Description field. In the Definition text box,