Solving queries and communicating with the client part your job profile

Overall performance Analysis 

• A lot of accomplishments and additional duties falls under your required expected job outcomes. These tasks are basic requirements of your current role and cannot be considered an additional duty.

• Again, solving queries and communicating with the client is part of your job profile, and solving independently should be considered.

• Never accommodates your presence on any holiday or leave.

• Ensured that all the clients are reverted on time.

• Showed good potential to be a leader by managing the CSA team and their progress.

• Going beyond the working hours to complete the task/ queries or whatever the need of the situation is.

• Decision making/ ability to solve the queries of the clients independently.