Set definitive goals and follow concrete action plans

Unit Code and

No:

Assessment Type Assessment Result

Practical Demonstration

Assessor’s Declaration:

 Assessment Task Instructions.

All four assessment tasks must be marked Satisfactory to be deemed Competent for this unit of competency.

Trainer/Assessor Name:

rights. appropriate feedback.

Signature: __________________________ Date: ____/_____/_____

SITXHRM003 Lead and Manage People
A: Multiple Choice Questions
Students Guidelines
 There are 23 multiple choice questions to answer
 You must attempt all questions

There is only one correct answer  Please circle one answer only
 If you need to change your answer, put a cross through it
 Answers must be completed in blue or black pen
 Please sign and date the cover sheet before you hand your assessment task in

Question 1
Is it important to involve your team in setting goals?

Question 2
Goals should be SMART. What does the acronym SMART stand for?

Select one:
a. Specific, Measurable, Achievable, Relevant, Timeframed b. Specific, Measurable, Achievable, Right, Time-based.

c. Every manager is also a leader. Leading by example is what you are paid to do.

d. Leading by example shows employees the reason why you were employed as a manager.

Select one:
a. Document team goals in writing and issue them to staff.

b. Hold a meeting to discuss the importance of showing initiative when completing daily tasks.

d. Use a participative approach and actively involve staff in goal-setting processes.

d. Groupthink has a negative effect on team decision-making. It means that individuals are suppressing their thoughts to appear in agreement with the majority. It stifles innovation.

Question 7
Which could be considered an example of an intrinsic reward?

Question 8
According to modern motivational theory, which statement is true?

Select one:
a. Everyone is motivated by money.

c. Money is most effective at motivating employees who are in routine jobs which follow clear procedures requiring little thought.

c. It is a small number of people with similar skills and experience, who are committed to a common goal.

d. It consists of a small but diverse group of people who are committed to a common purpose and are prepared to communicate clearly to build trust and achieve goals.

d. It means to focus on areas critical to success for the organization.

Question 11
What are primary stakeholders?

a. The general environment and the local community.

Select one:
a. One-on-one discussions with every team member and summarizing results.

b. Recording KPI target progress and displaying results on your company’s intranet.

d. Feedback should be general, directed to employees you manage and focus on correcting problems.

Question 14
Which of the statements best describes the concept of ‘norms’?

a. Norms are informal rules that help determine acceptable and unacceptable behavior. Managers need to role model positive norms.

b. Conducting a performance management counseling session.

c. Conducting a stocktake.

c. Delegation takes a lot of time to organize and is often not worth the effort.

d. Make a delegation plan, with involvement from your subordinates.

Select one:
a. Give them some more time to improve and hope this helps.

b. Give them a written warning, with a deadline in which to improve performance. c. Move the employee to an easier job role.

c. Herzberg’s two-factor theory.

d. Organisational justice theory.

d. Checking actual performance against plans and deciding if resources have been used efficiently.

Select one:
a. Motivating and inspiring staff to achieve goals, and acting as a positive role model. b. Scanning the environment for business opportunities.

c. Establishing plans and organising resources to achieve them.

d. Empathising with others.

Question 23
Which of the following would not be an ideal leadership quality?

SITXHRM003 Lead and Manage People

B: Short Answer Questions

 When you collect a students work, please make sure it has been signed and dated

 Trainer/assessors will inform the students of due completion date

Question 1

Give three examples of positive behaviour a manager can role model to staff.

Do you think leading and managing are the same thing? Explain.

Outline four qualities or traits of an effective leader.

Question 5

Discuss the manager’s role in promoting healthy norms.

Question 7

Management functions can be categorised as planning, organising, leading, staffing and controlling (monitoring). Define the staffing function, giving some examples to explain your answer.

Question 10
Define the ‘laissez-faire’ leadership style.

Question 13

Describe a situation where a directive style of leadership would be appropriate to use.

Question 15

Define the term ‘empowerment’.

Question 17

Question 19

What are stakeholders? Give some examples to help explain your answer.