Provides properly qualified and supervised practitioner

Assessment

College Details

Hannay International College

Table of Contents

Table of Contents..............................................................................................................................2 Instructions to Learner.....................................................................................................................4 Assessment instructions................................................................................................................4 Assessment requirements.............................................................................................................7 Candidate Details.............................................................................................................................8 Assessment – SITXCOM005: Manage conflict................................................................................8 Observation/Demonstration............................................................................................................9 Third Party Guide............................................................................................................................10 Third party details (required information from the learner)........................................................10 Activities.........................................................................................................................................11 Activity 1A....................................................................................................................................11 Activity 1A checklist – for assessor..............................................................................................12 Activity 1B....................................................................................................................................13 Activity 1B checklist – for assessor...............................................................................................14 Activity 1C....................................................................................................................................15 Activity 1C checklist – for assessor...............................................................................................16 Activity 2A....................................................................................................................................17 Activity 2A checklist – for assessor..............................................................................................18 Activity 2B....................................................................................................................................19 Activity 2B checklist – for assessor...............................................................................................20 Activity 2C....................................................................................................................................21 Activity 2C checklist – for assessor...............................................................................................22 Activity 2D...................................................................................................................................23 Activity 2D checklist – for assessor..............................................................................................24 Activity 2E....................................................................................................................................25 Activity 2E checklist – for assessor...............................................................................................26 Activity 2F....................................................................................................................................27 Activity 2F checklist – for assessor...............................................................................................28 Activity 3A....................................................................................................................................29 Activity 3A checklist – for assessor..............................................................................................30 Activity 3B....................................................................................................................................31 Activity 3B checklist – for assessor...............................................................................................32

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Prior to commencing the assessments, your trainer/assessor will explain each assessment task and the terms and conditions relating to the submission of your assessment task. Please consult with your trainer/assessor if you are unsure of any questions. It is important that you understand and adhere to the terms and conditions, and address fully each assessment task. If any assessment task is not fully addressed, then your assessment task will be returned to you for resubmission. Your trainer/assessor will remain available to support you throughout the assessment process.

Written work

 Your assessment tasks are well presented, well referenced and word processed

 Your assessment tasks include your full legal name on each and every page.

 Presenting any work by another individual as one's own unintentionally

 Handing in assessments markedly similar to or copied from another learner

If it is identified that you have plagiarised within your assessment, then a meeting will be organised to discuss this with you, and further action may be taken accordingly.

There are two outcomes of assessments: S = Satisfactory and NS = Not Satisfactory (requires more training and experience).

Once the learner has satisfactorily completed all the tasks for this module the learner will be awarded “Competent” (C) or “Not yet Competent” (NYC) for the relevant unit of competency.

We will treat anything, including information about your job, workplace, employer, with strict confidence, in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining necessary consents and ensuring that privacy rights and confidentiality obligations are not breached by you in supplying us with such information.

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Recognised prior learning

Candidates will be able to have their previous experience or expertise recognised on request.

Assessment requirements

 Questioning

 Third party evidence.

 Trainers

 Team members

The assessment activities in this workbook assess aspects of all the elements, performance criteria,

skills and knowledge and performance requirements of the unit of competency.

level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your

assessor to discuss your options. You have the right to formally appeal any outcome and, if you wish

to do so, discuss this with your trainer/assessor.

Name: Duangphon Sithakhot
Address: 317-321 Castlereagh st.

Email: duangphon2525.icloud.com
Employer:
Declaration
I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this assessment has been written for me by another person. I also understand the assessment instructions and requirements and consent to being assessed.

Observation/Demonstration

 Performing a work based skill or task

 Interaction with colleagues and/or customers.

Your trainer/assessor will inform you of which one of the above they would like you to do. The observation/demonstration will cover one of the unit’s elements.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

Third Party Guide

You should supply details of the third party to the assessor before you commence the activities (see below), unless the assessor has already selected a third party themselves. The assessor can then contact the third party in instances where they require more evidence to determine competency, or they cannot observe certain tasks themselves.

If you are not employed, or able to complete demonstrative tasks in the workplace, you will need to inform the assessor. They will be able to provide you with a simulated environment in which to complete these tasks.

We would prefer that, wherever possible, these be “live” issues for your industry and require application of the principles that you are learning as part of your training. Where this is not possible, you and your third party should simulate the activity tasks and demonstrations that you believe would be likely to arise in your organisation or job role.

Third party name: ______________________________________________________________

Position of third party: ______________________________________________________________

Third party signature: _____________________________________ Date: ___________________

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and the assessment environment).

Activity1A

Activity 1A checklist – for assessor

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performance as relevant to the unit activity. Indicate in the table below if the learner is deemed

satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

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satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

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satisfactory (S) or not satisfactory (NS) for the activity or if reassessment is required.

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