Proper grammar helps convey messages accurately and professionally

CHCCOM005 – Communicate and work in health or community services

Knowledge Questions

Knowledge Questions

Answer: To find information on your workplace’s working with children regulatory requirements, you can refer to the official website of the government department responsible for child protection in your state or territory. Here are some examples:

• New South Wales: NSW Office of the Children’s Guardian

• Tasmania: Department of Justice, Working with Children Registration

• Northern Territory: SAFE NT

b. What is the purpose of a working with children check?

Answer: The purpose of a working with children check is to assess whether a person poses a risk to the safety of children. It is a screening process that checks the individual’s criminal history and any relevant findings from professional disciplinary bodies to ensure they are suitable to work with children.

e. List five (5) indicators or risks that a child may have been abused.

Answer:

5. Withdrawal or lack of social interactions.

f. Do all adults have a legal and ethical obligation to disclose suspected abuse?

b. What is a manager’s responsibility in the development and monitoring of: The workplace code of conduct The industry code of practice

Answer:

Answer: Health services and community service providers are structured to support clients through integrated and coordinated care. Health services typically focus on medical and clinical care, while community service providers address broader social, emotional, and practical needs, such as housing, education, and social support.

• Structure: Health services are organized around hospitals, clinics, and medical practices, providing diagnosis, treatment, and prevention services. Community services are organized through social work agencies, disability support organizations, and other non-profits.

Answer: A manager’s responsibility includes implementing and enforcing anti-discrimination policies, providing training on diversity and inclusion, addressing complaints of discrimination promptly, and promoting a culture of respect and equality within the health service.

Question 6

Question 7

a. Describe the legal and ethical requirements of duty of care and how they apply in a health service.

a. Explain the difference between “human needs” and “human rights”.

Answer: Human needs are essential for survival and well-being, such as food, shelter, and healthcare. Human rights are the basic rights and freedoms to which all individuals are entitled, such as the right to life, liberty, and equality.

Answer: Informed consent is the process by which a client voluntarily agrees to a proposed medical treatment after being informed of its risks, benefits, and alternatives. It is relevant to a health worker because it ensures that clients are making educated decisions about their care and that their autonomy and rights are respected.

Question 10

• The role of a health assistant in workplace health and safety: Health assistants support safety initiatives by following protocols, reporting hazards, participating in training, and promoting safe practices among colleagues and clients.

Question 11

2. Australian Commission on Safety and Quality in Health Care: Safety and Quality

3. Australian Government Department of Health: Department of Health

Answer: Appropriate communication methods include secure email, phone calls, official letters, fax (for urgent matters), video conferencing, and through secure online portals or systems designed for sharing sensitive information.

Question 13

3. Continuing education and training programs: Attending seminars, workshops, and courses focused on current laws and regulations.

Question 14

• Liability: Liable for any breaches of compliance, ensuring appropriate policies and procedures are in place and followed.

Manager:

• Liability: Liable for their actions and decisions in the provision of care, ensuring informed consent, and maintaining patient confidentiality.

Health Assistant:

Answer:

1. When a client speaks a different language and cannot understand or communicate effectively in English: A translator is needed to ensure accurate communication of medical information, consent, and instructions.

What are affirmations? Explanation: Affirmations are positive statements that recognize and acknowledge a person’s strengths, efforts, and achievements. They help build confidence and rapport.

What is a reflection? Explanation: Reflection involves paraphrasing or summarizing what the other person has said to show understanding and encourage further communication. It demonstrates active listening and empathy.

Language: Language differences can create barriers to understanding and effective communication. Using clear, simple language or a translator can help bridge this gap.

Culture: Cultural differences can affect communication styles, non-verbal cues, and perceptions. Being culturally sensitive and aware can improve interactions and reduce misunderstandings.

Question 18

Define privacy, confidentiality, and disclosure in health care.

What is a conflict of interest and what are the legal and ethical aspects of conflict of interest in the health service?

Answer: A conflict of interest occurs when a person’s personal, financial, or other interests could potentially influence their professional actions or decisions. In health services, legal and ethical aspects include the requirement to disclose conflicts of interest, avoid situations where personal gain could compromise professional judgment, and adhere to policies and regulations to maintain trust and integrity in patient care.

Describe the use of digital media in the health sector such as using the internet, email, and social media. In your answer address the following: The benefits of digital media to the health business The benefits of digital media to the client The risks or concerns with the use of digital media and how to manage this

Answer:

List three (3) potential constraints or barriers to effective communication between colleagues or between health workers and clients and propose a strategy to aid communication for each.

Constraints or barriers and Strategies:

Describe the importance of pronunciation, grammar, and speed when verbally communicating with a client.

Answer: Clear pronunciation ensures that the client can understand the words being spoken. Proper grammar helps convey messages accurately and professionally. Appropriate speed allows clients to process information without feeling rushed or overwhelmed, enhancing comprehension and engagement.

• Observing and interpreting client’s non-verbal communication: It helps health workers understand the client’s emotions, comfort levels, and any unspoken concerns, allowing for more responsive and effective care.

Question 25

Answer: If a conflict cannot be resolved through initial attempts or if it escal

ates, the health assistant should refer it to a supervisor. This can be done by documenting the issue, explaining the steps taken to resolve it, and requesting the supervisor’s intervention to mediate and provide a solution.

How can a health assistant contribute to workplace improvements and promote the implementation of workplace improvements?

Answer: Health assistants can provide feedback, suggest new ideas, participate in quality improvement initiatives, and support changes by adopting new practices and encouraging colleagues to do the same.

• Rights of clients: Clients’ rights, such as the right to be informed, make decisions, and receive respectful care, are fundamental to person-centred care, guiding healthcare providers to prioritize clients’ autonomy and well-being.

Question 30

Podcasts and videos: Offers educational content, supports client learning, and enhances health literacy through accessible formats.

Tablets and applications: Improves data collection, patient monitoring, and access to health information, enhancing service delivery.