Products and services provided the rto

Diploma of Information Technology

B) Explain the importance of change management. Answer in 50-100 words.

Change management is important because it provides better understanding for the people and change implementing organizations. It is a framework for supporting and understanding the shift and its impact on the organization and its people. Change management helps in assessment and motivating employees and it also help in increasing the engagement of the employees in an organization, also improves performance of the company.

Social media: Most clients already have regularly visited social media websites. These websites can be an excellent way to get customer feedback, so the existence of social media is a requirement for company.

Online survey: Many clients now shop online solely. Online shopping provides what some clients see as the advantage: a lack of social interaction. This element makes online surveys a great way to gather strong, precise client reviews, as clients are more likely to be frank.

A good quality IT plan will assist management find the correct equilibrium between the usual company operations and the scheduled projects that offer services and capacity enhancements. It can also be used as an instrument for unlocking company financing that allows important IT projects that would otherwise stay undeployable and underfunded. For example:

Develop: It is not uncommon for immature IT organisations to manage day to day operations without a formal IT Plan being in place and without obviously impacting on service delivery to the business.

1. Assign tasks to staff members: Typically, an annual report has several parts, each highlighting various elements of the company. Since compiling a document with such a wide scope can be a daunting job, it is best to assign the distinct parts to distinct department heads or personnel members so that each can write its section.

2. Write a letter of introduction: Often an annual report starts with a letter from the organization's top official. This offers a chance to highlight the achievements and difficulties of the business over the previous year as well as discuss the approaches used and the philosophies of the overall business.

6. Crafts your corporate message: The marketing department can send a message to the reader highlighting the company's mission as well as pointing out important achievements or advantages obtained by clients as a consequence of the company's purchase.

7. Gather reports and assemble your report: Gather the reports in a single document from the different departments. Carefully read the entire copy not only for grammar and spelling, but for precision as well. Check facts as needed and clarify with the writer any confusing points.

Begin by writing the header: This typically involves the name of the project document, the name and position of the writer, the date of submission, the recipient's name and position, etc.

Compose the introduction: Provide an overview of your report to your readers.

Create a summary for your report: Only provide the key points you have discussed in your progress report.

Review and revise your report: You can create a checklist in excel to guide you in revising and polishing

Hardware:

 Network printer

B) Write two features and capabilities of identified hardware and software products in the previous question.

Network printer

 A strong wireless connection can ensure high-speed connectivity to all linked computers and mobile

devices

 the user can continuously monitor the server uptime, capabilities, and allotted network storage,

 search ability and exploration, reducing errors and improving the quality, structure, flexibility

Q7: Write vendor instructions for operation precautions related to the bizhub printer. Answer in 250-350 words.

With frequent upgrades, particularly its touchscreen interface, Konica Minolta continues to enhance its already powerful color copier / MFP line. The C258 bizhub is a great purchase for a medium-sized office that requires colour, multifunctionality and flexible handling of paper. A user box enables users to store scanned files on the hard drive. The C258 has many safety characteristics, both standard and optional. The machine gives an alarm sound peep when a wrong operation is performed or a wrong entry is made during the operation of the machine. If the alarm is given, perform the correct operation or make the correct operation or entry according the instructions given. The administrator must not leave the machine with each setting screen left displayed before, during and after access to each mode. Make sure to log out and return the screen to the authentication screen. The administrator must make sure that each individual user logs out and return the screen to the authentication screen. If during the operation error message appears, conduct according to the instructed instructions. The administrator must adequately monitor the password, encryption key, FW password update and password of the user box so that they may not leak. The administrator should guarantee the right operation control so that it is used to manage the device certificate recorded in the machine with the improved safety mode set to.

Q9: Briefly explain the following policies, procedures and plans related to an ICT business.

include, Management plans for scope, schedule, cost, quality, human resources, communications, risk, and procurement.

10A) What is negotiation and why is it important? Answer in 50-70 words.

Negotiation is a technique of settling disagreements among individuals. It is a method that achieves compromise or consensus while avoiding arguments and disputes.

Exceed expectation: clients expect to provide excellent products or services. We should keep raising the bar on what our business is offering. Simply placed, under pledge, and beyond delivery. They keep coming back when you impress clients.

Customer feedback: Feedback from clients enables you fine-tune the particular requirements of your clients so you can discover the best alternatives to their issues. The better your offer meets your requirements, the greater the growth of your company.

environment is crucial for executives because it can impact their company and how it should be run. No company is isolated from the surroundings outside. Things such as political choices can have an enormous effect on a company, for instance, by altering tax legislation or regulatory systems.

Q12: You have recently joined an organisation who provides a range of IT services to clients. What four (4) steps will you follow to identify the goods and services provided by the organisation?

Q14: How will you identify future opportunities related to the ICT sector? Answer in 100-200 words.

Information technology is a progressive and constantly changing industry, promising a wide range of opportunities.

 Defining project objective and scope: While you certainly want to submit it sooner rather than later, it will help you generate a proposal that is more likely to be accepted by first taking some time to learn about the customer and project.

 Estimate your labour and cost: while estimating your proposal you Have to overestimate because projects often have unexpected twists and turns, and adding this additional time will assist to take into consideration any future snags and construct into a contingency budget.

4. Body: This is where you can answer the “who, what, when, where, how, and why” questions that you identified in step two. Include information on scheduling, logistics, and pricing.

5. Conclusion: for the conclusion repeat the main points of your proposal once again. It should conclude with a call to action the encourages the readers to contact or visit your website for more information.

 Seek to understand: People tend to disagree when they don't understand each other. When one party is so busy wanting to be heard and doesn't spend any time trying to understand, disagreement is right around the corner. So first, seek to understand and appreciate. That does not mean you have to agree, just that you're open to hearing them out.

 Good listener: It is essential for both parties to be heard in any dispute. And that implies being a healthy listener is significant, curious, open-minded and non-judgmental. A healthy listener pays complete attention, asks for clarification if needed, and can listen to distinct views without becoming defensive or argumentative Being silent is the best way to listen. This is when you will be able to know.

 You may attach a separate sheet if required.

 You must staple the loose sheets together along with the cover page.

 Computer

 Internet

Assessment task Instructions

 This assessment task requires you to assume/ take on the role of an IT manager at the organisation given in

completing the activities.

 You must use templates provided to document your responses.

The company has 10 staff including the manager and director.

You (James) are working as an IT manager and you have the following responsibilities: Provide Level 1, 2 and 3 support 
 Monitor client server performance
 Install hardware and software (If required)

Setup LAN, WAN and wireless network Troubleshoot the ICT issues 
 Follow client WHS policies and procedures and other policies and procedures  Report to the management and clients

Review client complaints Support team members 
 Report to higher management
 Manage IT team
 Support and mentor the team

RTO organisational environment:
Culture, values and service standards
 Passion for providing quality education to the students
 Customer centric approach
 Respect each and every person including staff, students and third parties

 Integrity and honesty

Service level agreement related to ICT products and services – (ICT products including but not limited to hardware,

software, IT services, Internet, Internet service provider)

 Data backup must be taken every three hours

 Internet must be available all the time

 Dell computer

 All the computer has minimum 4 GB RAM, 500 HDD and Core I5 processor.

RTO wants to set-up a new fully functional computer lab for the information technology students and RTO has

following requirements:

 Wants to reduce the operating cost

Corporate purchasing procedures

 IT desktop support officer will receive the order and install to the relevant client’s location

Organisational guideline:

 Must follow privacy policy

 Provide clear information and guidelines to the client

 Only IT staff can collect the hardware

 IT staff need to check all the hardware components according to purchase order

 Contact IT manager if network will have any issue including downtime

Activity 1: Meeting with client
You need to read and understand the above given scenario prior to attempting this activity.

In this activity, you need to conduct a meeting with the client to understand the RTO environment, products and services provided by the RTO, understand client needs and discuss the services requirements you need to provide. You will act as a James (IT Manager of ABC technology) and your trainer will act as a client (RTO manager).

provider

 Understand the RTO values, culture and service standards

manager in the previous activity.

Your draft proposal must include:

 Services and/or products required by the client

 Level of services required by the client