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principles quality management continuous improveme

BSBMGT608 Assessment 3

Part A

A.C. Gilbert's production manager is developing a new procedure to apply across the business in order to boost efficiency, reduce waste, and improve sustainability. Errors will be reduced as a result of this. The production manager's strategy is to assign specialists to certain lines. An organization's specialization must be increased. Another aim of the production manager is to decrease worker turnover, which will increase employee skill levels and reduce expenses associated with employee recruitment and training.

Activity Objective KPI Timeframe
Staff and process employees should be divided into five groups. Each group will be accountable and forceful in their five specialized lines. To decrease the error rate, team members exclusively work on their specialized line. 6 months
Assign members of the Specialist Team to certain Lines. Increase productivity, decrease waste, improve process and sustainability, and decrease mistakes. Achieve a maximum mistake rate of 4% and a 40% improvement in productivity. 8-9 months
For the purpose of reshaping, the production line will be shut down for 48 hours. Shift supervisors will retrain employees in the production of their assigned lines Assess that all employees are familiar with the new system and product line. 1 month
Staff Turnover Should Be Reduced Improve the plan's skill levels and efficiency, and save money on hiring and training new employees. Staff turnover has decreased from an average of 32% per year to 20% per year. 6 months
Carry out the procedure New procedure is being implemented. Keeping working conditions in excellent shape 1 month

Plan 1

Risk Impact Likelihood Mitigation Action
Increase employee turnover rate Employee will resign due to the new implementation and might not accept the change High

Hire more staffs
Gives Proper training

The incidence of errors is increasing, and the quality of the products is deteriorating. Lack of training may result in lower productivity and more mistakes. Medium
Communication Gap Confusion and repetition are possible outcomes, and they can lead to a major tragedy. High Communication system set up

Part 2 (Follow Up)

Examining Failures and Issues with Implementation

  • 15 Resignation of an employee

  • Staff complaints about how difficult it was to use the machines

Action Plan

  1. Transition

Activity Objective KPI Timeframe Revised Strategy
Staff and process employees should be divided into five groups. Each group will be accountable and forceful in their five specialized lines. To decrease the error rate, team members exclusively work on their specialized line. 6 months Achieved
Assign members of the Specialist Team to certain Lines. Increase productivity, decrease waste, improve process and sustainability, and decrease mistakes. Achieve a maximum mistake rate of 4% and a 40% improvement in productivity. 8-9 months
For the purpose of reshaping, the production line will be shut down for 48 hours. Shift supervisors will retrain employees in the production of their assigned lines Assess that all employees are familiar with the new system and product line. 1 month Achieved
Staff Turnover Should Be Reduced Improve the plan's skill levels and efficiency, and save money on hiring and training new employees. Staff turnover has decreased from an average of 32% per year to 20% per year. 6 months Create opportunities for learning and development.
Carry out the procedure New procedure is being implemented. Keeping working conditions in excellent shape 1 month Motivate the employees by involving all in the implementation process which creates a learning environment.

Plan 1

Risk Impact Likelihood Mitigation Action Revised Strategy
Employee turnover rate increases The employee will resign due to the new implementation and might not accept the change High

Hire more staffs
Gives Proper training

The incidence of errors is increasing, and the quality of the products is deteriorating. Lack of training may result in lower productivity and more mistakes. Medium

The Quality Control staff does an excellent job.

The quality control staff should intervene more frequently.
Communication Gap Confusion and repetition are possible outcomes, and they can lead to a major tragedy. High Communication system set up Conduction interaction activities within each month and take monthly feedback

Plan 2:

  • Every three months, department management should meet for a thorough assessment of the whole plan.

  • HR will evaluate employee performance in order to determine whether or not they should be paid more.

Part B

  1. Outline cost-benefit analysis methods

  • The Payback Period

  1. Describe creativity and innovation theories and concepts

  • Leaders encourage learning.

  • Managers are in charge of their employees' education.

  • Learning is aided by knowledge management.

  • Employees take chances and try new things.

  • Plan: Identifying a goal or purpose, creating a theory, defining success measures, and putting a plan into action are all part of this process.

  • Do: elements of the plan are carried out, such as the creation of a product.

The risk management process consists of

  • Risk Identification

Work methods that are environmentally sustainable decrease environmental impact and resource waste. By adopting the three Rs, employees in the business services industry may contribute to environmental protection which includes (Education.nsw.gov.au, 2021):

  • Reduce

Whenever feasible, recycle waste materials

References

Pearsonhighered, 2021. Understanding innovation and creativity. [online] Pearsonhighered.com. Available at: <https://www.pearsonhighered.com/assets/samplechapter/m/0/2/a/M02_AHME3766_01_SE_C02.pdf> [Accessed 2021].

Tavares, P., 2021. Risk Management Processes And Concepts. [online] Segurança Informática. Available at: <https://seguranca-informatica.pt/risk-management-processes-and-concepts/#.YN_40OgzZPY> [Accessed 2021].

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