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polite and treat people with respect

Polite and treat people with respect

Assessment Tasks and Instructions

SITXMGT002 Establish and conduct business relationships

Stream/Cluster

Student to complete

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The purpose of this assessment is to assess you underpinning knowledge to complete the tasks outlined in the

o distribution and marketing networks

o professional networks

o informal social occasions

o program of regular telephone contact

o terms and obligations of contract

o methods of contractual agreement

Place/Location where assessment will be conducted

RTO to complete

Once completed, carefully read the responses you have provided and check for completeness. Your trainer will provide you with feedback and the result you have achieved.

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Your task: Answer the following questions. Each question must be completed.

3. As a result, maximise profit.

4. Make the business run smoothly

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 Competency

 Looking for win-win solutions

1. Going to networking event to swap ideas with other business owners and make new contacts in

person.

SIT Version 1

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2.Emotion and body language – In some cultures the reactions during negotiations are very direct. You can gauge what the person is thinking by the feedback and body language they give you throughout the meeting. Other cultures are more reserved and will display little or no emotion at the negotiation table.

Do as much research as possible about the topic.

Thoroughly research and understand your position in regards to facts, needs, wants and organisational requirements
Have realistic goals and targets
Understand the limitations of your authority and the legal requirements and guidelines of your negotiations Have a good level of understanding of the other party’s position, needs, wants, products and services Conduct yourself in a professional manner
Understand how to negotiate effectively
Understand the negotiation process
Use different and appropriate techniques when negotiating
Emphasise the potential benefits to both parties in the context of a potential business relationship Have a fallback position (Plan B)

Question 13
List 6 techniques to negotiate effectively.

5.

6.

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Question 18
What is the name of the clause which is designed to exclude or limit a person’s liability if the breach the contract?

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2. Accountant and financers.

3. Construction Company or architect.

1. Taxation.

2. Evaluation the business plan.

Question 24
Once you have gained the confidence of a new business associate, what can you build on that relationship?

Follow up emails
Courtesy phone calls.

Question 26
When setting KPIs in business agreements, why should KPIs be quantitative rather than qualitative?

Quantitative measures have specific values which can achieved by counting them.

Price increases in supply and delivery
Availability of suppliers
Distribution costs or challenges
Number of customers using the service
The service levels experienced or expected
External or environmental factors

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