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Students’ Guide to One-to-One Support at Queen’s

Queen’s Disability Services is committed to ensuring equitable access to higher education. To help achieve this we manage a Register of Support Providers that coordinates and responds to the one-to-one academic support needs of students with disabilities and long term conditions. We match students with suitably qualified, skilled and experienced Support Providers who can respond to their individual needs.


Study Skills Tutor	Note Taker


Exam Support	Autistic Spectrum Disorder (ASD) Tutor


IT Tutor	Typist
Interpreter (BSL & ISL)	Audio Typist

If you are eligible for financial assistance with your one-to-one support it is essential that you submit your funding application as soon as possible to ensure that your

Please note: Tutor support is not normally subject specific. The only exceptions are Maths and Statistics Tutors who provide tailored support with the mathematical or statistical elements of relevant degree courses e.g. Nursing, Sociology or

depending on the type of one-to-one support you need.

web site for further details:

www.qub.ac.uk/directorates/sgc/ disability/StudentsReceivingOne-to-OneSupport/

We encourage you to read the job
description(s) for the one-to-one support for which you have been referred so you are clear as to the type of support that you should expect and the limitations of the various support roles.

Roles and Responsibilities of	•
Support Providers	•
Support Providers	•	Punctuation
1. Tutor Support	•	Structure of written work /
1. Tutor Support	•
Tutor Support it is aimed at developing	•
Tutor Support it is aimed at developing
independent learning by helping you to

•	Develop your proof reading skills to	•
•	enable you to check your own work	•
•		•
•
•	Identifying which study skills techniques	Some students will have difficulties with
•	work best for you	particular aspects of their learning and
•		they will be referred for Study Skills Tutor
•
•		specific learning difficulties (SpLDs),
•	Revision techniques	dyslexia, ASD, mental health issues and
•		students with hearing, mobility and visual
•

Students with a variety of mental health issues such as anxiety, depression and

Study Skills Tutors are able to help you with a whole range of requirements relating to your degree programme such as:

stress may avail of Academic Mental Health		•
Tutor support. An Academic Mental Health		•
Tutor support. An Academic Mental Health		•	Time management and organisational
Tutor’s main aim is to help you develop		•	Time management and organisational
Tutor’s main aim is to help you develop		•
strategies to overcome the academic
strategies to overcome the academic			Identifying key dates and preparing for
challenges associated with your mental			Identifying key dates and preparing for
challenges associated with your mental		•
health difficulties. These might include:
health difficulties. These might include:			Meeting course deadlines
•	Motivational support	•
•		•
•		•	Mind mapping
management techniques		•	Mind mapping
management techniques		•
•		•
•		•
•		•
•		•	Examination strategies, including
•	Developing more effective		Examination strategies, including
•	Developing more effective

1.4 Maths and Statistics Tutor Support 1.6 Information Technology (IT) Tutor

A Maths and Statistics Tutor support is Support

IT Tutor support is most commonly
arranged for students with dyslexia. An IT Tutor will establish with you your current level of IT skills. The Tutor will then work with you to help you use the computer
and make the most effective use of your specialist software packages such as Read & Write Gold. They can also support you with any other assistive technology (AT) you have received to ensure you make best use of the hardware and software provided.

•	identifying your preferred learning style	1.7 Foreign Language Tutor Support

1.5 ASD Tutor Support

• Motivational support

Foreign Language Tutors provide one- to-one coaching in a language that is a compulsory element but not the primary subject of a degree course. Foreign
Language Tutors can be arranged to
support students with dyslexia, dyspraxia and ASD. Your Tutor can help you with:

•		2. Note Taker Support
•	Exam preparation skills
•
•		hearing, mobility and visual impairments.

Students’ Guide to The Register of Support Providers at Queen’s University 7

If you would prefer that your peers do
not find out that you have a Note Taker, please ask your Note Taker to be discreet. They will understand if you do not want to acknowledge them or if you do not want them to sit beside or near to you in class. It is important that you approve each class being claimed for. Support Providers will not be paid for any classes/sessions that are not approved by their student.

Please note: Note Takers are not there to attend in your place - you must go to classes as normal. Only in very special
circumstances, for disability-related
reasons, may your Support Provider
attend class and note take for you in your absence. If you know you are going to be absent for disability-related reasons, make sure that you contact your Disability Officer so that arrangements may be made for your note taking support to continue until you return. If you are unable to attend a

because on these occasions they are not permitted to take notes in your absence. Again, funders may refuse to pay Support Providers for sessions that you do not attend unless this is due to disability - related reasons.

3. Exam Support

Detailed guidelines for students’ using one-to-one exam support are available on the Disability Services web site:

www.qub.ac.uk/directorates/sgc/

•	Exam Reader
•
•
•	Exam Scribe Typist
•	Exam Scribe Typist / Reader

Their role is to accurately transcribe what is spoken into written format. You are in control of and responsible for the information that is detailed on the

your responsibilities as a student and the advantages and disadvantages of using an Exam Scribe.

accompanying material (diagrams, maps	•	Assisting you at break and lunch times
etc.) as often as required. They cannot	•	with trays
advise or interpret the questions or the		Assisting in computer and laboratory
material provided.		classes
material provided.	•	classes
If a student requires more than one form	•
If a student requires more than one form	•
of exam support we will endeavour to
have all the supports required carried		Carrying personal belongings, books,

Library Assistant support is available to students with visual, mobility or dexterity impairments and to students with dyslexia and other specific learning disabilities.

The key duties of a Library Assistant are to help you search for material using online resources and to retrieve, borrow, return, scan and photocopy journals, papers,
books and other materials from the Library.

folders, bags and study materials

Please note: Campus Assistants are not responsible for providing assistance with personal care i.e. dressing, toileting,
bathing, shaving etc.

A Typist will word process your

at your own pace. It is important to work with your Reader to establish the pace and pitch that are most suitable for you.

Audio Typist support is typically for
students with learning difficulties such as dyslexia, dyscalculia or dyspraxia, for students with visual impairments and for students with manual dexterity issues.

8. Reader Support

cause visual disturbances. amendments.

Your Reader will read aloud to you from
books, journals, papers etc. make audio
recordings for you that you may play back

If you are a student studying at
Stranmillis or St Mary’s, please be sure to check your Queen’s email address as this is the primary address we will use to communicate with you re your one-to-one support.

Please respond to your Support Providers initial communication, even if it is just to let them know that you do not need or want their support at that time.

If you are receiving support from a Tutor, your Support Provider will also complete with you a Learning Plan:

www.qub.ac.uk/directorates/sgc/disability/ StudentsReceivingOne-to-OneSupport/

The Learning Plan is designed to capture the key areas that you and your Support Provider intend to cover during the
semester. It is the responsibility of the
Support Provider to structure and complete the Learning Plan with you, to give you a

condition. to match you with an alternative Support

Scheduling Support

Provider for the session concerned.

If, for any reason, you no longer require support from a Support Provider, it is
essential that you inform both your
Disability Officer within Disability Services and the Register of Support Providers as soon as possible.

If you have any concerns about Work
Records, please contact Queen’s Register of Support Providers as soon as possible.

Health and Safety

Professional Conduct

All Support Providers are required to adhere to the principles outlined in the Code of Conduct for Support Providers: www.qub.ac.uk/directorates/sgc/
disability/StudentsReceivingOne-to-OneSupport/

It is extremely important that you
take ownership of your own learning
experience. If you feel that you are not receiving the appropriate support, that a different type of support might better suit your needs or you find you need additional hours of support, contact your Disability Officer within Disability Services as soon as possible. He or she will arrange to meet

14 Students’ Guide to The Register of Support Providers at Queen’s University

Common Support Queries

Query

I am running out of hours.	Let your Disability Officer within Disability Services know. He/she will then be able to make a case to your funding body for additional hours of support.
I need to cancel a session.

I am not sure that the support I have been referred for will be of any benefit to me.	Let your Support Provider know. Have an initial meeting with him/her to discuss what you would like from your one-to-one and have at least a couple of sessions with them. Hopefully, as the academic burdens begin to ease, you will appreciate the benefits of your one-to-one support.


	Contact the supplier. All equipment purchased through your DSA award will have a warranty and insurance cover in place.
My software needs updated.

My needs have changed and I think I need a different type of support.	Contact your Disability Officer within Disability Services. Your academic support needs may well change over time so your Disability Officer will be able to advise you about what support is most appropriate and he/she will make a new referral to the Register if appropriate.
I am unhappy with the quality of my support.

Query	Who to Contact


I think that I will need extra time in my exams.	Contact your Disability Officer within Disability Services to discuss. If appropriate, he/she will arrange for you to get the extra time that you need.

18 Students’ Guide to The Register of Support Providers at Queen’s University

Query

	Contact your Note Taker and arrange to meet as soon as possible to discuss your needs. Your Note Taker will not know what format/style/font you prefer unless you tell them.
My notes are not being returned on time.

	Contact the Register to discuss. Personality clashes do happen so the Register should be able to match you up with another Support Provider. You may also like to speak to your Disability Officer about it and he/she can inform the Register for you on your behalf.

Students’ Guide to The Register of Support Providers at Queen’s University 19



I did not use an aspect of my one-to-one support last year.	Let your Disability Officer within Disability Services know at your needs re-assessment so the same support is not arranged for you again for the following academic year.

If you would like any further
information, please do not hesitate to contact us:

Students’ Guide to The Register of Support Providers at Queen’s University

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