Open and closed ended questions

‘Working with Clients’

CHCCCS016 - Respond to client needs (1) CHCCOM005 – Communicate and work in health or community services (2) CHCCCS005 – Conduct individual assessments (1) CHCCOM001 – Provide first point of contact (1)

Qualification/Course code, name and release number

Assessment Declaration

Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment.

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	Instructions
Assessment Overview	The objective of this assessment is to assess your skills as would be required to prepare for a client assessment, conduct a client assessment interview and document a client assessment interview

	There are three parts to this assessment. All three parts must be completed satisfactorily to be awarded a competent mark. Part 1: Preparation for Assessment Client Contact role play Part 3 – Document AUDIT assessment tool outcome This is a written assessment task where you will submit the completed AUDIT assessment tool documentation and a brief written report about the client assessment to your teacher via the

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	class MS teams assignment 2 tab. You will also be provided with assessment feedback.

What do I need to do to achieve a satisfactory result?	To achieve a satisfactory result for this assessment all questions must be answered correctly.

What the Teacher/Assessor will provide	Access to this assessment and learning resources, including any supporting documents or links

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STUDENT NAME:



	If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher or Head Teacher. If they are unavailable, contact the Student Administration Officer. Contact your Head Teacher for the assessment appeals procedures

This is a skills demonstration task in which you will take on the role of community service worker at Indigo Community & Health Hub, and you are contacting a client for the first time.

You will conduct a 10-minute initial client contact role play.

class teacher will inform you of the role play conditions with notice.

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The purpose of this initial client contact is to make the necessary arrangements with the client for the assessment interview (Part 2).

This includes:

Role Play Skills Observation Checklist

Part 1 - Initial Client Contact

Task #	Task/Activity Performed	S	U/S	Assessor Comments (Describe the student’s ability in demonstrating the required skills and knowledge)
1
2
3

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STUDENT NAME:

You will conduct a 15–20 minute client assessment interview using the AUDIT (Alcohol Use Disorders Identification Test) Tool.

A copy of this assessment tool can be accessed from the class MS Teams site.

Specific Instructions:

The purpose of this client assessment interview is to conduct an assessment using the AUDIT (Alcohol Use Disorders Identification Test) Tool. This tool will help to identify needs related to alcohol use.

You will have basic information about the client that you collected in Part 1 however you will need to gather other relevant information directly from them throughout the interview.

Refer to the list of criteria in the Role Play Skills Observation Checklist to understand what skills you need to demonstrate throughout the Initial Client Contact role-play.

Use this Checklist to understand what skills you need to demonstrate in the client
assessment interview role play. The Checklist lists the assessment criteria used to determine whether you have successfully completed this assessment event. All the criteria must be met. Your demonstration will be used as part of the overall evidence requirements of the unit.

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STUDENT NAME:

Gather Information

•Show and explain the AUDIT Tool •Use interview techniques and
effective verbal and non-verbal communication skills to gather information needed to complete the AUDIT Tool
o active listening
o reflections
o affirmations

•

•

Score and Results
• After all the information has
been gathered, tell the client the score and results of the AUDIT Tool

Support

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STUDENT NAME:

• •

provide

End

1. Submit a completed AUDIT assessment tool from the interview with the client.

2. Write a brief report summarising the results and outcome of the AUDIT assessment

NOTE: This section must have the assessor signature and student signature to complete the feedback.

Assessment outcome

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the student?

☐ Are you assured that the evidence presented for assessment is the student’s own work?

Student acknowledgement of assessment outcome

Would you like to make any comments about this assessment?

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