Nursing homes hospital and community sectors

CHCCOM005 Communicate and work in health and community services

Activity 1A

 Formal or informal speech

Non-verbal communication

Answer: Communication always needs to be done in with respect and is appropriate

to the circumstances. We have to use wise strategies that advocate clear

Give example of how information regarding client care can be communicated and ……..

Answer:

 Provided in a manner whereby the individual(s) are able to understand, such

as use of sign language, an interpreter or use of Braille communication

 Can communicate easily and involves everyone in workplace.

 Will have good relationship among the worker and builds up better work

 Sometime sign language can be mistaken and can be done in wrong way.

Activity 1C
In different areas of sharing client care information how can you confirm a …….

Answer: Reflecting skill is ability to literally reflect back what you have heard spoken to you by the speaker. It can also include reflecting back the feelings or emotions to clarify additional meaning and understanding.

What is motivational interviewing?

Answer:
Precautions can be as follows:
 Use a private room to discuss information
 Explain to the recipient the sensitive nature of the information

 Documents should be given in a sealed envelope

One day my client was tripped over on carpet and had external injury so I rang the

ambulance after they arrived and started first aid, they started asking me few question about

What information should you retain when receiving instructions?

Answer:

 Ordering medicine for the clients

 Changing wound dressing

use for their benefit.

Answer:

 Mental health: for help managing any mental health issues users may have.

What type of service providers are there in the health care system?

What three national subsidy strategies exist in Australia?

Answer:

Workplace acronyms:

 ASAP (As soon as possible)

Workplace abbreviations

 Acct – Account

 Corp. – Corporation

Workplace slang

Workplace socialist

 Med room for the pharmacy,

Answer:

 Management

 Need to display culturally sensitive communication.

 Respecting other workers

Answer:

 Language

place. If there is language difficulties I will talk to supervisor to get interpreter, if cultural

difference will ask culture expert and about lack of health knowledge I will get information

 An ageing population

 Increasing costs of medical advances

 Investing in health of children

 Providing equal health care opportunities to all citizens

 Hearing difficulties

 Memory issues

 Lifestyle

 Different values

Answer: A, C, D

Activity 3C

Answer: Any kind of situation where person’s opinion or position on ability to perform the job to a professional standard is a conflict of interest. Or in other word, A person has the ability to make a decision that could potentially benefit the client, but could also impact on person him/herself.

Activity 4A

Answer:

When there is an ethical dilemma, it is because at least two sets of values are involved, with a decision to make on which set is most important. We have to decide which the most important point in the particular situation is. Of course, the client's rights should always be a priority; however, how to actually protect these is not always obvious, as there can be conflicting opinions from family, co-workers and others involved.

Non-adherence to standard procedure: This is where carer tires to cut the corner by not

doing few things while they on the job. This can be

Activity 4C

What responsibilities do you have as an employee?

 Duty of care responsibilities

 Leave entitlements

Answer:

 Be respectful of others, including staff and others involved in their care

 Provide accurate information in regard to their health and the services

provided.

How can you prevent conflict?

Answer:

 Don't gossip about them behind their back

 Avoid turning your back on the client

Answer:

When the issues can not be resolved between or among the people who are involved at that time its need to reported to the supervisor, manager or personnel relations worker for resolution.

o Test requests/results

o Medical diagnosis

Documents contain important information of client/patient. It can be used as recorded and evidence based information as well as it shows when was exactly the task been carried out, how its been done and what were the result. In addition to that elderly people have to take prescribed medicine which also be mentioned in the documents. Documentation allows others to know which services have been performed and what actions may need to be taken.

Activity 5B

Outlining what has to be done to implement the policy. Most aged care service organisations have in place policies and procedures that govern and regulate privacy and confidentiality of client care and information. This concept not only applies to

what you can disclose about your clients or your organisations outside of work, but also what can be shared in network meetings.

Activity 5D
Write a note to your supervisor regarding the following matter:

Answer;

Activity 6A

 Promotion of the well being of staff, clients and communities:
Health care organisation’s main goal is to provide care and support to the patients and communities, having the philosophies and value like this will make all care workers to direct the contribute to achieve organisation goal.

 Early identification problems:

 New methods are introduced
 Your experience and competence allows you to develop new methods New training may become available
 Old methods may become obsolete
 New elements of a task may need to be addressed
 Someone may point out inefficient methods that should be rethought Old practices are no longer suitable or sufficient.

Activity 6C

Activity 6D

What options for skills development exist in care services?

 Group sessions

 One-on-one sessions

 On-the-job training

 Shadowing

community care sector? How this works in communication and to support the needs of the

client’s health. Please include client details?

help to achieve the organisation’s goal in time frame.

In health care industries like, nursing homes hospital and community sectors, they

will include the devices to use to keep and make records, i.e. use of tablets and relevant applications, emails and website/intranet. For example, a health or care visitor, a tablet will provide the means to record and log the details of your visits when off-site. With Wi-Fi/internet access this can then be accessed quickly afterwards in your place of work by other personnel. This provides a more efficient and faster method to record and process information.

They can instantly make appointments to your device, which can then synchronise and update all systems that you are connected to; this will show others in your workplace your availability and diary.

Answer:

Conflict between two people is called interpersonal conflict and if the differences can be resolved, its not bad. People always respond in different ways to disagreements, with personal feelings, attitudes and goals contributing to the conflict. In organisation manager, you want your employees to settle their differences without your personal intervention, but sometimes you need to step in.