Monthly newsletter and gigster contact requests

School of Engineering and Information Technology

1. How to model a system using familiar tools;

2. How to document functional requirements using techniques widely used in the IT industry including use case texts/descriptions, user stories, use case diagrams and class diagrams; and

K2 Define various roles involved in the processes of system analysis;

K3 Describe techniques used to gather required information for system analysis;

Timelines and Expectations
Marks: Assignment will be assessed based on a mark out of100

The following information is a summary from your Course Description:

Requirements
Demonstrate an understanding of particular concepts covered in lectures, tutorials, laboratories and reading to provide the details requested. This may require further reading and research beyond the material discussed in class.

Assessment Details

ITECH2002 Systems Modelling Assignment 1, 2019/27

__________________________________________________________________________________

At the moment they have a disorganized business model that has grown without much planning. Their business has a number of operations including “hub provision”, “hub access” and “hub management”. Further details are provided below about these areas. Currently, these operations are handled by a combination of technology and manual means. For example the “hub access” operation is handled by a website (created by using WordPress) and developed by Sanjit. Sanjit and Eric are able to download information in csv format and load into MS Excel to examine how operations are going. They often decide to send emails from outside the application to follow up users.

For the “hub management” operations they use Slack and Trello to communicate about their management and demonstrate/track mentoring/consulting by technical support/outsiders. At the same time they have manual mechanisms for dealing with the contracting of those mentors.

ITECH2002 Systems Modelling Assignment 1, 2019/27

__________________________________________________________________________________

current operations/future requirements.

Specifically, your job as consultants is to:

G!gM@n@g3rs is also expecting some meaningful graphical and diagrammatic additions to your analysis including:

• a pictorial mockup of the system and its operations;

(Naturally a system of this size would be quite complicated both from a software and hardware perspective, so what

follows is an attempt to simplify and focus the reader on the possible systems/sub-systems to define in the analysis).

Hub Provision

Hub Provision is the identification, rental, fit out and marketing of Hub services and infrastructure. G!gM@n@g3rs

ITECH2002 Systems Modelling Assignment 1, 2019/27

__________________________________________________________________________________

Once the building is operational, it may be advertised on the G!gM@n@g3rs website. The website includes information about all G!gM@n@g3rs buildings available for space rental. The description of the building is largely taken from the information within the building record, but a screen is available to format and massage the presentation of the detail provided to the website. A feature of the Hub Access sub-system used from within the Hub Provision sub-system is the number of spaces available at the chosen building. A potential or existing
member/gigster can query the number of spaces available for a location based on a set of dates. The returned calendar displays a colour coded calendar and the user can hover over any day and note the space available and any car spaces also available.

G!gM@n@g3rs also engage marketing agencies (they have a preferred list) to promote their business and they often ask them to quote for jobs to do this. This is particularly so with newly created hubs. They go through a similar process to that described for fitting out of a hub i.e. marketing record, request for quotes (with, for example, specifications of the purpose, the preferred type of campaign, purpose, dates, prices and frequency), registering of quotes, selection of quote and calendar of progress payments. Sometimes they choose not to proceed with the marketing campaign. If they proceed with a campaign, they also have a facility for adding comments to the marketing record as the campaign progresses. These comments are usually based on an assessment of statistics obtained from analyses available in the Hub Access sub-system.

School of Engineering and Information Technology

Once a gigster has a contracted proposal they may make one or more bookings against that proposal. A gigster has one booking record per place booked. The booking relates to one contracted proposal only. When they make a booking they specify what level of support they want. For each level of support a gigster pays a different amount and receives different levels of service. At the moment they have bronze, silver or gold support levels but would like the flexibility to change/add to these in terms of altering what is offered under each level and also by offering other levels. At the moment for the bronze level they receive office space (one hot desk and chair) and infrastructure support (lighting, heating/cooling, desktop/laptop, network and internet connectivity). For the silver level they receive the bronze services plus meals, access to gig talks and technical assistance of up to four hours/week. For gold level they receive bronze and silver services plus up to four hours/week of direct mentoring from a gig coach, access to database of reference materials as well as discounted fees based on length of continuous gig rental. A gigster can

upgrade or downgrade their level of support for a booking at any time but they can only have one change of level per week for any of their bookings.

When they book a space or spaces they first select the starting date for their booking. They are then presented with a list of locations that have available spaces. They choose the location and then they are presented with the spaces available. They choose the space, specify the length of time or date-to (the minimum booking time is one week and the maximum three months) and the level of support required. When they have confirmed their selection the sub-system calculates and displays the charge (the charge is based on a set charge per location and booking together with level of membership and any discounts applicable) and then asks for confirmation. The sub-system tries to save the booking including charging the fee and returns a notification to the gigster. This may be a message that the booking was successful or that it was not successful due to not being able to finance the booking or spaces no longer being available. If they successfully book, they receive a QR code and a bar code in the notification and the booking is marked as “active”. These codes are associated with the one booking. They may also request a car parking space if one is available. They must use the QR code or bar code to do this and must specify the dates (these must be within the time frame for the booking). The sub-system then calculates the parking charge (These are periodically set by Sanjit and Eric based on building location, number of spots and demand) and the gigster is asked to proceed. If they proceed an attempt is made to charge the amount and if successful the car park is reserved.

School of Engineering and Information Technology

ITECH2002 Systems Modelling Assignment 1, 2019/27

Hub Management

Hub Management is the management of all services for each operating hub. As previously described, an individual with administrator rights can use the Hub Access sub-system to query booking, usage and payment history. Under Hub Management an administrator facilitates the operation of the hub. They do this by taking care of all the infrastructure, personnel and financial issues associated with the hub. The Hub Management sub-system records work tickets. These work tickets are either created automatically or manually. An example of an automatic ticket being created is when a device such as a reader or an appliance such as a central heating system is malfunctioning.

School of Engineering and Information Technology

ITECH2002 Systems Modelling Assignment 1, 2019/27

In the case of meals at a hub, there is a preferred list of meal providers and these include cafes/restaurants in the vicinity of the hub as well as general food delivery services. Each hub has one food supplier for each day. A food supplier may be the selected supplier for more than one day. When a new hub is being created Sanjit and Eric attend local cafes/restaurants and discuss opportunities with the owners. If they feel they might be a preferred café/restaurant then they register them in the sub-system for that hub. They also authorize any other delivery organisations that they have had good experiences with either in a personal capacity or at other hubs. They then select the preferred food suppliers and prepare a request for quote stating the quotation return date, types of food required, prices, hours of availability, delivery requirements and supply period. They register each of the returned quotation details and when the returned date has passed, evaluate the quotations and select the appropriate supplier for each day/days. They then sign a contract and agree on payment terms.

When a gigster requests food, this is registered in the Hub Access sub-system with a notification to the administrator of the hub. The administrator assesses the order and if acceptable, generates an order to the food supplier. If

__________________________________________________________________________________

unacceptable they send an email to the gigster suggesting changes and the gigster can make those changes or let the order lapse. The delivery of the food must occur/be registered by the administrator or G!gM@n@g3rs is not responsible for payment. The administrator then physically delivers the food to the meal room and notifies the gigster. The food supplier/s are paid on a periodic basis based on their contract terms. Each evening, the Hub Management sub-system checks the contract terms and conditions, queries the food requests for fulfilled requests and generates payment transactions and an email alert to the Sanjit and Eric. Sanjit and Eric review the list of payment transactions and authorize those for payment. When authorized an actual payment is sent to the supplier’s bank account/payment facilities.

School of Engineering and Information Technology

School of Engineering and Information Technology

separate report submissions for individual work. As a group you are required to understand the ITGWMS

requirements by analyzing the information provided, identify factors about the organization that are useful, model

their selected sub-system in a separate report. The following information is required in the group report:

• Pictorial Model of the Organization (see Fig 2-1 of text for example)

• System Vision Statement

• Consolidated Domain Model Class Diagram (see chapter 4 of text for Domain Modelling)

permitted and you cannot have all your Use Cases triggered by only one event type)

• A Use Case Diagram of the ten use cases identified (see Fig 3-11 to 3-15 of your text for examples)

School of Engineering and Information Technology

General Comments

The submission must be presented in a professional, clear and concise manner. If you need further system information please use your initiative and make reasonable and logical assumptions. State your assumptions in your report. Ask your lecturer or tutor for further information.

Marking Criteria

Work will be assessed according to the details within the Assessable Tasks/Requirements section of this document and at a more specific level, according to the accompanying marking template -
ITECH2002_Assignment1_sem3_2019_201927_Mt_Helen_T_Keogh_Marking_Template.

Marking Rubric

See accompanying marking template -

Plagiarism is the presentation of the expressed thought or work of another person as though it is one's own without properly acknowledging that person. You must not allow other students to copy your work and must take care to safeguard against this happening. More information about the plagiarism policy and procedure for the university can be found at:

Any support material must be compiled from reliable sources such as the academic resources in Federation University library which might include, but not be limited to: the main library collection, library databases and the BONUS+ collection as well as any reputable online resources (you should confirm this with your tutor).