Key performance indicators kpis and goals for work team

BSBTWK502 - Manage team effectiveness

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 1.0

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Instructions to Learner

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

 Address each question including any sub-points

Active participation

It is a condition of enrolment that you actively participate in your studies. Active participation is completing all the assessment tasks on time.

 Presenting the work of another individual or group as their own work

 Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet.

Collusion

Collusion is the presentation by a learner of an assignment as their own that is, in fact, the result in whole or in part of unauthorised collaboration with another person or persons. Collusion involves the cooperation of two or more learners in plagiarism or other forms of academic misconduct and, as such, both parties are subject to disciplinary action. Collusion or copying from other learners is not permitted and will result in a “0” grade and NYC.

If you are deemed “Not Yet Competent” you will be provided with feedback from your assessor and will be given another chance to resubmit your assessment task(s). If you are still deemed as “Not Yet Competent” you will be required to re-enrol in the unit of competency.

Additional evidence

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Special needs

Candidates with special needs should notify their trainer/assessor to request any required
adjustments as soon as possible. This will enable the trainer/assessor to address the identified needs immediately.

Assessment can either be:

 Direct observation

To demonstrate competence in this unit you must undertake all activities (formative and summative) in this workbook and have them deemed satisfactory by the assessor. If you do not answer some questions or perform certain tasks, and therefore you are deemed to be Not Yet Competent, your trainer/assessor may ask you supplementary questions to determine your competence. Once you have demonstrated the required level of performance, you will be deemed competent in this unit.

Should you still be deemed Not Yet Competent, you will have the opportunity to resubmit your assessments or appeal the result.

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Candidate Details
Assessment – BSBTWK502 - Manage team effectiveness
Please complete the following activities and hand in to your trainer/assessor for marking. This forms part of your assessment for BSBTWK502 - Manage team effectiveness
Name: Tran Bao Long _______________________________________________
Address: 13 Dalton Avenue, West Hobart Tasmania 7000____________________
____________________________________________________________
Email: Alvintran16@gmail.com________________________________________
Employer: _____________________________________________________________ Declaration
I declare that no part of this assessment has been copied from another person’s work with the exception of where I have listed or referenced documents or work and that no part of this
assessment has been written for me by another person. I also understand the assessment
instructions and requirements and consent to being assessed.

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Observation/Demonstration
Throughout this unit, you may be expected to show your competency of the elements through observations or demonstrations. Your trainer/assessor will have a list of demonstrations you must complete or tasks to be observed. The observations and demonstrations will be completed as well as the activities found in this workbook.

The observation/demonstration will take place either in the workplace or the training environment, depending on the task to be undertaken and whether it is an observation or demonstration. Your trainer/assessor will ensure you are provided with the correct equipment and/or materials to complete the task. They will also inform you of how long you have to complete the task.

You should be able to demonstrate the skills, knowledge and performance criteria required for competency in this unit, as seen in the Learner Guide.

Activity 1A

e below to fll the relevan ea to contribute the corre

Roles

Responsibilities

Accountabilities

Cleaning dishes isn't
only important in the restaurant service
industry, it is necessary to the food
preparation process. If kitchen hands are
expected to operate
fast and
autonomously, they
must be able to
understand the what and when, which will enable them to
operate
independently.

 I have compiled a shortlist of the
kitchen hand's
most common
responsibilities.

 Throw away the

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 1.0

			In order to successfully fill the role of a restaurant marketing person, the candidate should have a thorough understanding of marketing tactics and the capacity to find new customers. A superb marketing manager is someone who understands how their knowledge relates to a rise in brand visibility and profitability.	marketing approach, as well as the cost structure.  The marketing department's budget is generated and handled.  Keep an eye on the overall branding, promotional campaigns, and advertising.

				 Make sure your visitors are satisfied  Conceive and devise approaches to build site loyalty  provide employees with new skills as well as training and performance evaluation

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 1.0

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 1.0

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BSBTWK502 - Manage team effectiveness_Learner Workbook Version 1.0



Unit of Competency (Code and Title)	BSBTWK502

Marking checklist				Performance Criteria




		Not yet satisfactory	Satisfactory

Activity 1B

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Area

Your workplace

Planning:

 It is important that the restaurant management meet with the
personnel to formulate their
performance plans. In addition, he should devise specific targets in alignment with the restaurant's overall strategic and operational aims, and then include workers in the process of setting these
targets. Because the planning stage coincides with this point, the restaurant manager has the chance to talk to personnel about how their performance has a
direct effect on the restaurant and the business's objectives.

BSBTWK502 - Manage team effectiveness_Learner Workbook Version 1.0