Installingmodernequipment infrastructure toconsumers largeamountsofdata adaptingtonewconsumertechnologies device topichere healthcaresystemtoworktogether healthcarefacesalotofcultural makingalotofprogressdespitethose individualthefinalchapterofthebookbringsmyfocusbacktotheindividual moveforwardwithallofthesenewtools ourgoalofimprovinghealthforeachindividual chapter systemsorservices guidelinesare asuccessfulexperiencerequiresactiveconsumerparticipation acustomerexperiencethatfeelsauthentic bedeliveredbyemployeesoperatingwithinanexperienceculturethemselves everytouchpointmustbeexecutedwiththoughtfulnessandprecision andmodernizethesystem industry servicescanhelpshiftourattentiontoconsumervalueandtothinkingabout healthcareasatotalexperienceratherthansporadictouchpoints remedy new creatingnewhealthcareproductsandservices healthcaresystemshouldwork thingsthatworktogether givingconsumerstheauthoritytoengagethesysteminnewways oncreatingdeeperandmoremeaningfulexperiencesthatinviteconsumersto participate activelyengagingintheirtreatmentplans workinginpartnershiptochangedeeplyingrainedunhealthybehaviors createnew seamlesslyintegratedintodailylives differenceinthehealthofournation
Adopting�modern�ideas�or�methods:�Modern�ideas�and�methods�in�healthcare is�everything�from�novel�data�analytics�strategies�and�data-driven�decision making�to�new�methods�of�payment�or�delivery�in�healthcare.�It�also�applies�to new�ways�of�thinking�about�innovation�and�problem�solving,�like�design thinking�and�the�six�Ds�of�exponential�growth.
Installing�modern�equipment:�This�piece�is�all�about�your�technology
infrastructure.�Do�you�have�the�right�platforms�in�place�to�create�optimal�value to�consumers?�Do�you�have�access�to�the�right�data?�Are�you�able�to�handle large�amounts�of�data?�Are�you�using�your�data�to�its�potential?�It's�also�about adapting�to�new�consumer�technologies,�whether�it's�a�smartphone,�a�wearable device,�or�integrating�into�the�Internet�of�Things.1.� A�successful�experience�requires�active�consumer�participation.
2.� A�customer�experience�that�feels�authentic,�genuine,�and�compelling�is�likely�to be�delivered�by�employees�operating�within�an�experience�culture�themselves.
