Human error and system failures

Introduction

In the year 1930, the largest ambulance service known as LAS was founded with an effective response of around 2500 calls per day. The greater area of London was covered by LAS encircled by the involvement of the fire services of London as well as the defense authorities for civil. The LAS is completely funded by the government with its income budget coming every year. The load of responsibilities have grown over the shoulders of LAS and had to handle a larger staff to provide proper dispatch ability to the individuals that were anywhere in need in London. LAS had a manual system coverage which needed to be replaced by a better software. This system was outlined by 3 major phases. The phases were:

Software Failure

On incorporation of the software, it was thought that the work would get simplified and the whole transaction of strategies would yield a response which is to the benefit of the people for which the CAD was made. But instead the system software failed to accomplish the goals in the very first attempt of its implementation. There were mainly 4 flaws with the system (Flowers 1993).

Problem behind the software failure

There were various responsible factors which led to the failure of the CAD system. These problems behind such a failure that could have led to many deaths and many lives being affected by the wrong and late arrival of ambulances were as follows:

Training of the staff: This remains to be a very specific step for the success of the system. The strained employees did not have any experience of the software that they were dealing with. They were incorporated with resources that did not have a proper allocation.

Implementing: Another major problem was the problem of implementation as the software was completely not finished, it had inabilities of identifying and allocating, there were communication problems along with a major drawback in the operations (Anthony 1993).

Erick, M., 1993, Failure of software systems, Penguin publishing, New York

Flowers, S., 1993, Human error and system failures, Interaction Journal, New York