ASSESSMENT

Student Name: ________________________________________________

Identify change requirements

Submission details

The assessment task is due on the date specified by your assessor. Any variations to this arrangement must be approved in writing by your assessor.

Performance objective

Assessment description

Procedure

2. Prepare to write a report on change requirements for Fast Track by following steps 3–10 below.

3. Analyse the organisational objectives provided in the scenario to identify the change requirements for Fast Track Couriers:

1. people

2. processes

5. 2. develop an explanation of how the trends currently impact or will impact organisational objectives .

6. Identify major operational change requirements:

7. Identify specialists to be consulted to assist with identifying change needs:

   1. identify specialists you will engage to help identify change requirements and be prepared to explain your reasons for engaging these specialists

11. Prepare a 3–4 page report detailing change requirements for the organisation. Include all of the information you identified and explanations that you prepared in steps 3–10.

12. Submit all documents to your assessor as per the specifications below. Ensure you keep a copy of all work submitted for your records.

Specifications

• knowledge of the impact of external trends on organisational change

• knowledge of specific organisational requirements

Appendix

Fast Track Couriers Pty Ltd

Task

It is the end of the 2011 financial year. You are an external change management consultant employed by Fast Track Couriers. You have been asked by the General Manager to prepare a report to identify opportunities and requirements for change for the organisation in the coming year.

You have been given some information about the organisation and the organisation’s strategic goals. Specific operational and human resources goals were developed to support the strategic goals.

About Fast Track Couriers

Strategic plan goals

The organisation’s strategic goals are:

• to expand business in the metropolitan area so that small to medium package deliveries market share increases by 7.5%

Operational plan goals

• The truck fleet will need to be expanded by 8 trucks within the 2012 financial year.

Human resources goals:

• To incorporate a Human Resources function to facilitate the changes in workforce management in the first quarter of the 2012 financial year.

Employee profile

• General manager (GM) – Generally on the road; never in office.

• Chief financial officer (CFO) – Reports to GM and keeps office hours; 9–5, Mon–Fri.

Head office employees

• Covered under individual contracts.

• Salary range $32,000–$75,000 annum.

Drivers

• Salary $45,000 per annum.

• Heavily unionised.

• Currently experiencing low turnover.

• History of industrial disputes regarding pay and previous change initiatives.

Background to workforce management and relations

Fast Track Couriers currently allocates two drivers per truck to ensure that drivers are able to load and unload heavy packages. The strategy going forward is to remove the need for having two drivers per truck by installing an automatic lift gate on the back of each gate at a cost of $10,000 per truck. This will mean that only one driver is needed per truck as no heavy lifting will be required.

It is Fast Track Couriers intention to use these surplus drivers to drive the new trucks that will be purchased to enable the company to extend its services to regional NSW.