Explain and demonstrate the correct procedure

SITXHRM001 – Assessment

Instructions to Students:

SITXHRM001 – Assessment Unit description

The unit applies to experienced operational personnel and to supervisors and managers who informally train other

people in new workplace skills and procedures.

	Ensure you have provided all required information.

SECTION 1: Prepare for on-the-job coaching

Satisfactory ☐

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me that one of the ladies’ toilets is blocked. Who am I supposed to tell about that? Is there a form I

need to fill out or something?’

Satisfactory ☐

SITXHRM001 – Assessment



3. Be a mirror
4. Take notes



3. Session time and location

1,5 hour

Q8: List the five steps followed when planning a coaching session.

1. Identify tasks

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Q10: Prior to commencing a coaching session, you need to explain the overall purpose and objectives of the coaching

to your colleague. What are two (2) things you have to explain to them?

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Q12: How can organisational procedures help a trainee understand the tasks they are being coached on?

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Q14: What are five (5) techniques you should use while demonstrating and explaining skills to your colleague during

the coaching session.





5. Give any other relevant or background information



3. As they explain, ask them questions
4. actively listen to their answers and check if its correct.



3. Correct when its necessary

Q18: Identify six ways you can evaluate and assess a trainee’s demonstration or performance.





5. True/false questions
6. Oral repots

Q19: What is the purpose of monitoring a trainee’s progress after a coaching session?

coaching.

1. Know when to stay quite


2. Mention successful customer service results in newsletter
3. Nominate worker for an award

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1. To document training and coaching


2. Cultural barriers
3. Lack of confidence

1. Clearly communicate objectives to the trainee
2. Use your best communication skills

Q27: List six (6) things you can do to help overcome a trainee’s shyness or lack of confidence.

1. Conducts needs assessments and discussions in private




6. Let them ease gradually into new situations

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SITXHRM001 – Assessment

This assessment requires you to prepare for on-the-job coaching, coach a colleague and follow up after coaching.

You are required to do the following.



Your stock requisition has been delivered to your work area from stores. Xian is responsible for transferring the stock

Observation

Build rapport and trust; respectful; ask lots of open questions; listen.

understands how to use a truck trolley and where the stock is to be stored in the storeroom. The correct

In the organisational procedures and WHS manual handling.

what occurs at each step in these key principles of training.

Topic/steps = the topic to be discussed and/or demonstrated or steps to complete a task as per relevant organisational procedures or standard work practices.

Key knowledge = Required knowledge that supports the successful application of the task(s), such as WHS or hygiene requirements.

SITXHRM001 – Assessment

Q8: What other details do you need to discuss and confirm with Xian if the coaching is not going to be delivered immediately?

When (tomorrow) , where (room up stars) and what time is it (9am)


2. Why shouldn’t you twist you body while lifting

Q11: How much time should you allocate to this training session? Give a breakdown of the time required for each stage of the coaching process and total time to be allocated.



Trainee to practise application of skills	10mins

Q12: How can you allocate time to deliver coaching to Xian while still completing your duties?

Identify the task; plan the task; prioritise task/identify timeframe/monitor progress.

Positive and supportive feedbacks (Xian, I notice you lift the boxes to the workplace procedures and WHS requirements, but I have notice you are bending from your back again. I am concern you might hurt your back. let me show you again. Can I get you a trolley to make the job easier for you?)

Q14: its two weeks later and you have been observing Xian move boxes of stock into the storeroom. You are very pleased to see that he is using correct lifting and carrying techniques. However, this is a larger than normal delivery with many boxes to be transferred to the storage area. It will take him over an hour to transfer them all if he carries them individually. It will also be a physically strenuous task. What supportive assistance or advice can you give him in this situation? Write what you would say to Xian.


Trainee: Xian	3 – Meets standard

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		X
		X

		X
	demonstration and organisational	X

procedures and WHS requirements.

Place the boxes in the store room	Use correct technique as per	X
Place the boxes in the store room		X

Trainer coach signature: Date:SEPTEMBER 13TH

Trainee signature:	Date:

SITXHRM001 – Assessment

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Q17: After discussing your concerns with a supervisor, you find out that Renee is shy and doesn’t like to be put under pressure to learn or demonstrate new skills in front of her colleagues. What can you do to help Renee successfully learn this important skill?

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Task A – Short answer: Satisfactory ☐ Unsatisfactory ☐