Contact person and details our complaint handling process

Question 2

Access the following Bounce Fitness documents relevant to different workplace

 Complaints Policy

https://bouncefitness.precisiongroup.com.au/policies-and-procedures/customer-

 Mission, Vision and Culture

https://bouncefitness.precisiongroup.com.au/category-infrastructure/business-

d.

maintain optimal customer care.

We conduct regular feedback and really listen to our members. Every Bounce Fitness employee prides themselves in taking the time to make sure members know they are supported to achieve their fitness goals. Our Managers have an open-door policy and work in an office at the front of each Bounce Fitness Centre, so they can regularly interact with members.

communicating with customers.

Customer service is to be recognised as the number one priority for all Bounce Fitness staff. Every effort must be made to meet the needs of all customers by creating an atmosphere of hospitality and friendly cooperation in our relationship with patrons and fellow staff. Due to the diverse nature of the Bounce Fitness operation, all staff is expected to show flexibility and initiative in new assignments. All Bounce Fitness staff is expected to exercise independence of judgement and initiative at all times.

Access the following Bounce Fitness

communication and answer the questions that

confidential information.


	confidential

Make sure that confidential information is not divulged unless with the express approval of the individual concerned

k.

All people making a complaint will be treated with courtesy. Where possible, complaints will be resolved at the first point of contact. If appropriate to the complaint, frontline staff will resolve a complaint immediately. Complaints will still be recorded

If the complaint can’t be resolved immediately, the customer will be given a timeframe, a contact person and details of our complaint handling process. Where possible, the staff member taking the complaint details will be the contact person.

l.	Briefly explain Bounce Fitness’ culture

customers to maintain optimal customer

We conduct regular feedback and really listen to our members. Every Bounce Fitness employee prides themselves in taking the time