Communication policies and procedures

A medium sized local company, Century Ltd, has recently become aware of increasing problems with staff. They have noticed an increase in absenteeism, staff turnover as well as poor morale and a drop-in sales.

The middle managers are all relatively inexperienced and the Managing Director has asked an external HR consultant to guide them so that they can review their own practices to help them establish the cause of the problems.

• Communication practices including, communication policies and procedures, organisational charts and relevant legislation

• Team working practices and leadership styles. This should include remote working practices and how the remote workers are managed

You must make sure you include the following sections in your report:

Report Section A - Communication practices

To achieve a Merit, you must also include in your report:

5. An analysis of the impact new technologies have on organisations’ communications systems and practices (AC 1M1)

To achieve a Merit, you must add to your report:

An evaluation of the impact of leadership styles on teamwork (AC 2M1)

1. An explanation of the implications of the different ways in which people work ‘remotely’ (AC 3.1)

2. An evaluation of common working practices used by those working remotely in different contexts (AC 3.2)

2. An assessment of the policies and procedures designed to support and monitor people in the workplace (AC 4.2)

To achieve a Distinction, you must add to your report: