Challenges of bpo in sri lanka

Core Challenges Of Sri Lanka Becoming a Top BPO Destination

Introduction

Sri Lanka is emerging as a global BPO destination. And is ranked among the top 8 countries with a flexible labourmarket, advanced infrastructure quality and network readiness. In this era where the country is moving towards economic development, it is no secret that the development of the Business Process Outsourcing industry will be a huge contributing factor to this effort. And the government of Sri Lanka has taken active measures to ensure Information technology & English language skills are developed throughout the country.

What is BPO?

Business Process Outsourcing is the contracting of a specific business task, such as payroll, to a third-party service provider.(SEARCHCIO, 2016)

BPO Industry in Sri Lanka

Weaknesses: lack of infrastructure, middle & senior management brain drain, lack of language skills outside Colombo, high bandwidth and electricity cost, lack of 24/7 suliliort for the industry such as transliort and catering.
Oliliortunities: end of the civil war, benefits to other industries (IT hardware and software liroviders), brand Sri Lanka as a niche knowledge hub in BliO, and use the large Sri Lankan exliat community to attract work.

Challenges of BPO in Sri Lanka

External challenges

A positive perspective is the way that the falling rupee versus the dollar has implied that the Sri Lankan outsourcing organizations are procuring the impact of the devaluation as far as higher rupee incomes. This additionally expands the intensity of these organizations since their administrations cost less in dollar terms.

Language barrier: whenan outsourcing of call center jobs or transcription work, language would probably have a major role, as both requires clear understanding of the accents, practice of speaking colloquial terms fluently and the same.

Security risks:BPO client organizations offer data with their outsourcing accomplices. What’s more, International developments in information security have alleviated the danger of imparting information to administration supplier organizations.

Nonetheless, client organizations need to guarantee that their BPO administration suppliers take after the customer’s security arrangements. Along these lines the issue of security ought to be tended to service level agreements.

Internal challenges

Political instability: the political difficulties of recent years have seen the country slip from its position as a BPO location. Recent political developments have damaged the country’s creditabilityand has increased its risk as a location for global sourcing.

Government policy and regulation: The government realizes that BPOhas the potential to enhance economic development in the country. It is one of the top priorities of the government and favorable policies are being formulated to generate maximum benefits from the industry.