Case study assessment criteria unit code and namebsbtwk

Case study assessment
Criteria
Unit code and name

Student name

Assessment declaration
Note: If you are an online student, you will be required to complete this declaration on the TAFE NSW online learning platform when you upload your assessment.

Version: 1.0

© 2021 TAFE NSW

RTO Provider Number 90003 | CRICOS Provider Code: 00591E

Document title: BSBTWK501_AE_CS2of3 Page 2 of 13

Resource ID: BSBTWK501_AE_CS2of3

Assessment overview

The aim of this assessment is to assess your knowledge and performance required to lead diversity for a work area.

Assessment event number

Submission instructions

On completion of this assessment, you are required to submit it to your Teacher/Assessor for marking. Where possible,
submission and upload of all required assessment files should be via the TAFE NSW online learning platform.

It is important that you keep a copy of all electronic and hardcopy assessments submitted to TAFE and complete the assessment declaration when submitting the assessment.

•Access their own relevant workplace diversity policies and procedures (if available) or

•Access the Hospitality Co-operative Policies and Procedures:

Due date
Time allowed Location

Enter due date
5 hours(indicative only)

In accordance with the TAFE NSW policy Manage Assessment Appeals, all students have the right to appeal an assessment decision in relation to how the assessment was conducted and the outcome of the assessment. Appeals must be lodged within 14 working days of the formal notification of the result of the assessment.

If you would like to request a review of your results or if you have any concerns about your results, contact your Teacher/Assessor or Head Teacher. If they are unavailable, contact the Student Administration Officer.

Part 1: Personal response
Read each question carefully. Your response should be a minimum of 50 words but no longer than 80 words.

1.Write down a situation and describe its environment and the people involved, where you or any of your acquaintances have experienced or witnessed an example of discrimination/harassment.

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Part 2: Case study - Scenarios

To complete this part of the assessment, read the scenario and complete your responses to questions 1-7 in the spaces provided. Please ensure you take note of the volume of response requirement where indicated.

•address all parts of each question with examples, where required

•use clear and concise language to ensure the intended meaning is understood

This scenario is based on the simulated organisation the hospitality co-operative. Refer to the and

Tara is a senior resource in your team, who has a client facing role. She approaches you regarding the ongoing project, and requests you to allocate someone else as the client facing resource and give her a backend job. When asked for the reason behind this change, she

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Scenario 3:

Jenna is one of the major client delivery resource. The client recently adjusted the deadline according to their internal requirements. The changed delivery dates fall in the period during which Jenna has already applied for leave. In her absence, the complete workload will be faced by her co-worker Dave. Dave suggests Jenna shift her leaves after the delivery. The religion that Jenna follows has a major festival during the delivery period, so she is not comfortable with postponing the leave. This matter is brought up to you as the team manager.

2.Imagine you are the victim of racial behaviour in place of Tara in scenario 1. You want to file a complaint about this incidence by considering the fundamental components for filing a complaint. What would be your course of action? Would you prefer formal action or informal action? Why?

3.Consider scenario 3. Lizzy, a colleague and friend of Jenna, notices that Jenna is stressed. She talks to Jenna and identifies that she is facing the problem of
overlapping leaves and delivery deadline. Lizzy is aware of the diversity policy and can map Jenna’s issue to it. Imagine yourself in place of Lizzy and suggest measures that you would implement to help Jenna resolve this issue.

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6.Suggest strategies to promote inclusion in the team.

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Resource ID: BSBTWK501_AE_CS2of3

Part 3: Review

Review the diversity policy and equal opportunity policy of the hospitality co-operative from Part 2. Check the currency and efficacy of the policies, and list down the improvements or amendments that you would suggest to make these policies more fulfilling and relevant to the present day.

Assessment outcome

☐ Satisfactory

☐ Was reasonable adjustment in place for this assessment event?

If yes, ensure it is detailed on the assessment document.

Student name, signature and date

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Resource ID: BSBTWK501_AE_CS2of3