COM00207 | Communication | An Essay on Communication Theories

Write an essay on the question:

Which communication theories / concepts / models that you have researched and applied, provide most insight into understanding the dynamics of the observed event?

Answer:

From the above event, various communication theories and concepts were employed. First of all, the key elements for communication to occur were can be seen. i.e. the sender, message and receiver. Facial expressions also played a great part in emphasizing the message as they all needed to be serious since the issue that was being addressed was critical. It is seen that my friend broke down into tears while explaining what a difficult time he was having and also when all his family and friends supported him in all ways that they could. When Alex was talking, I used gestures such as nodding to indicate situations where I was in agreement with him. Behavioral changes played a key role in the communication of both parties. This is seen where Tom was not asking questions and remained silent all through indicating lack of interest in all that we were saying. I would put more emphasis on certain areas as I would use a high intonation to ensure that the Alex took them seriously especially procedures to follow to quit drug habits. Alex also employed active listening skills as it can be seen from his posture and other environmental factors such as noise did not seem to draw his attention from our discussion. Also he could ask questions where he felt the need for clarification. This is an indicator that he was actively listening and willing to be helped.

Feedback can either be positive or negative depending on how the receiver of the message will interpret (Stacks and Salwen 2014, pp.89). In our scenario, a positive feedback can be seen as the Alex was happy to start the sessions and in order to quit his drug habits. He even thanked me for taking this journey with him and providing unconditional support that words couldn’t thank me enough.

References

Manojlovich, M., Harrod, M., Holtz, B., Hofer, T., Kuhn, L. and Krein, S.L., 2015. The use of multiple qualitative methods to characterize communication events between physicians and nurses. Health communication, 30(1), pp.61-69.

Reinke, K., Gerlach, G., Tarafdar, M. and Stock, R.M., 2016. ICT-based communication events as triggers of stress: a mixed methods study.

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