Bsnl the fourth largest cellular service provider
Introduction to mobile number portability system
Mobile number portability means you can keep your existing mobile telephone number when you change your service provider. Mobile number portability is simply keeping your mobile phone number when moving from your existing service provider to a new provider. It means you will use the services and features offered by your new provider and not take your existing service and its features with you.
Reliance Communications, formerly known as Reliance Infocomm, along with Reliance Telecom and Flag Telecom, is part of Reliance Communications Ventures. It is the second largest mobile operator in India, based on number of subscribers. According to National Stock Exchange data, Anil Dhirubhai Ambani controls 66.77 per cent of the company, which accounts for more than 1.36 billion shares. It is the flagship company of the Reliance-Anil Dhirubhai Ambani Group, comprising of power (Reliance Energy), financial services (Reliance Capital) and telecom initiatives of the Reliance ADAG.
Idea Cellular is owned by Aditya Birla Group. Idea Cellular is a wireless telephony company operating in all the 22 telecom circles in India based in Mumbai. It is the 5rd largest GSM company in India behind, Airtel, Reliance, Vodafone, and BSNL. Idea Cellular won the GSM Association Award for "Best Billing and Customer Care Solution" for 2 consecutive years.
Research methodology
Data Sources
First year MBA students of ICM- IMK Poojappura.
Sampling Plan
Q.1. Which cellular service do you use?
| Service Provider | Users |
|---|---|
| Airtel | 8 |
| Reliance | 2 |
| Vodafone | 2 |
| BSNL | 10 |
| Tata Docomo | 3 |
| Idea | 5 |
| Total | 30 |
Q.2. Are you satisfied with the services of your current service provider?
| Prefer to Change? | |
|---|---|
| Yes | 13 |
| No | 17 |
(B) Which service provider will you opt to switch?
| Service Provider | Users |
|---|---|
| Airtel | 3 |
| Reliance | 1 |
| Vodafone | 1 |
| BSNL | 1 |
| Tata Docomo | 5 |
| Total | 11 |
$$Between\ row\ factors = \sum_{}^{}{\frac{x_{i}}{n}^{2} - C} = 28$$
$$Total\ sum\ of\ squares = \sum_{}^{}{\sum_{}^{}{{x_{ij}}^{2} - C = 37}}$$
| No | Sources of variation | Sum of squares | Degrees of freedom | Mean sum of square | F value | Inference Table value |
|---|---|---|---|---|---|---|
| 1 | Between row factors | 28 | 5 | Vb=5.6 | Vb/Ve=3.73 | F=3.11 |
| 2 | Error | 9 | 6 | Ve=1.5 | ||
| 3 | Total | 37 | 11 |
We are students of 1st Year MBA in Institute of Cooperative Management, Poojappura, Trivandrum. We request you to spare sometime to consider the following questionnaire. The intention of this project is purely academic; all information provided by you will be kept strictly confidential. Be as truthful as you can.
Thank you for your co-operation.
Others specify ……………………………………………………….
Q.2. Are you satisfied with the services of your current service provider?
No
(A) If yes, why will you change your service provider?
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