BSBINN601 Assessment 3

Goal A: It is all about implementing a proper PDA otherwise GPS usage in the productivity function upon truck fleet within first quarter of end of the financial year 2012.
Goal B: It is about Implementing one person per truck policy utilizing habitual lift gates within first quarter of 2012 financial year

3. Recognition of outstanding performance (bonuses for exceeding targets; advancement/ leadership opportunities).

Goal B is essential to the business to ensure:

Meet with a union representative (your assessor) to receive and discuss results of survey. Ask for additional input to help you revise your change management communications strategy.

The results of the survey showed that managerial staffs like the HR managers and other top and middle level managers were very happy with the change taking place. They felt that with technological advancement and enhancement of the firm their workload will come down to some extent and things could be handled more easily. But lower-level staffs like drivers and other line mans were not seen very happy. Even the delivery staffs were unhappy with the change.

Audience	Message	Time	Communication method	Person responsible	Changed required
HR manager	Change management strategy – duties of HR manager.	9 am–10 am, 1 July 2012.	Face-to-face (office training room).	CM consultant	Change place to board room
Trucking/operational manager	Change management strategy – duties of trucking manager.	11.30 am– 12.30 pm, 1 July 2012.	Email (invite with agenda). Face-to-face (office training room).	HR manager	Change time to 5 July
Management team	Change management strategy – duties of HR manager.	2 pm–3 pm, 1 July 2012.	Email (invite with agenda). Face-to-face (office training room).	HR manager	N/A
Trucking team	Change management strategy impacts to trucking team. Duties of truckers – provide an explanation of what will be required. Business need – Gain support by emphasising possible negative effects on jobs if change does not happen. Training schedule – emphasise mandatory nature and threaten performance review consequences for noncompliance.	9 am–10 am, 4 July 2012.	Email	HR manager (assistant may draft)	N/A
Sales team	Change management strategy summary. Benefits to organisation.	11 am–11.30 am, 4 July 2012.	Face-to-face (office training room).	Sales manager to run team meeting	Change place to board room
Office team: Accountant; Administrative support person	Change management strategy summary. Benefits to organisation.	11.30 am–12 pm, 4 July 2012.	Face-to-face (office training room).	Office manager to run team meeting	N/A
Truckers (All other employees to receive brief summary only)	Request for feedback.	three weeks post-training.	Feedback survey on ten dimensions of employee satisfaction.	New CM consultant to design and implement. HR Manager to research benchmarking.	N/A

Revised risk management analysis

Employees	Topic of training	Time/Location	Method	Trainer
Users	Procedures	implementation	instructor led	PDA/GPS Trainer
Truck Drivers	Technical	Continuous	instructor led	Lift Gates Trainer

Fast Track Courier Pyt Ltd. has undergone many organizational changes but has also faced resistance on the part of the employees. When changing the technology of the company and including GPS systems and PDA devices to improve the working of the drivers and help them navigate easily through the route, the drivers felt hesitant as they thought that the company didn’t trust them. Also removing their companion drivers and using automatic lift gate forced them to go on strike as they were happy working with companions. Expanding their fleet of trucks by 8 they are trying to capture the Sydney market and offer their customers shorter delivery times.

Part B – Written Questioning

This can be achieved by:

Modelling the new way of doing things in your own behaviour
Modifying procedures if necessary, as a result of monitoring/audit/feedback
Giving feedback to people on how they are implementing the changes

• Competitors

• Government policy

• Social trends

Describe the components of a change management project plan

• Coaching and manager training for change management

• Training and employee training development

4. List potential barriers to change and explain possible strategies to address

barriers.

Having identified the possible risks and barriers, it is possible for the decision-makers to decide what action, if any, they are going to take to mitigate the risks.