Bsbcmm511 - communicate with influence

Assessment Task 2

BSBCMM511 - Communicate with influence

Assessment Submission details:

Please include following details on the top of your assessment:

Your Name
Actual Submission Date

Please Note: Any changes in the assessment due date must be approved by your trainer.

Body text	Page setup
Text style: Normal	Top: 2.54 cm Footer: 1.25 cm

Do not forget to attach the Cover Sheet at the front of the assessment.

Achieving Competence:

Correctly address all of the assessment requirements as described in this task
Correctly address all of the submission instructions

Performance objective:

Assessment description:

Where a current workplace is not available, you must conduct your practical assessment in an environment where conditions are typical of those experienced in a workplace. The environment must provide you access to all the resources required to complete this assessment.

If you don’t have access to a suitable workplace, discuss with your assessor any adjustments required to the tasks to conduct a simulated workplace assessment.

Assessment Questions:

If you have access to a real workplace, it is recommended that you complete the project assessment in the workplace. Your workplace environment must provide you with access to the resources required to allow you to complete the assessments in this project.

If you are completing this project using the workplace pathway, instructions in green boxes such as this are for you.

If you are completing this project using the simulated workplace pathway, instructions in yellow boxes such as this are for you.

Part I. Identify Communication Requirements

Task Overview

Prepare and plan for delivery of communication
Develop a position in line with the information to be communicated

- - Policies and procedures related to communicating workplace information:
    - Presenting information in the workplace

Information needs of stakeholders in line with the information to be communicated

These are information the stakeholders need to understand first before being able to participate in the meeting fully.

ASSESSMENT INSTRUCTIONS

Work area can be a specific department of the organisation. (e.g. Marketing, Product Development, Finance, etc)

The impact of effective and ineffective communication on the organisation and its employees.

Your supervisor
Your team leader

Managing confidential information in the workplace

Australian Fitness Industry Risk Management

Outlining the organisational policy and procedures for communicating information in your organisation or work area

Locate the Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate during this task. Provide your assessor a copy of the Observation Form.

To the assessor

Subject- Organising a meeting regarding discussion of the new policy and procedures

Arrange a meeting with your supervisor/manager to discuss the information to be presented in the organisation or work area.

Discuss the information in the Authority to Represent Business Form, specifically:

Measuring the results of the implemented strategies.
Monitoring the outcomes of the strategies and provide amendments if required.

Instructors
Manager

4. Take necessary suggestions from the staff members.
5. Implement in the new plan.

After reviewing the documents:

Identify the organisational policy on managing confidential information and outline its procedures

Identify at least two ethical responsibilities on maintaining confidentiality based on this document.
1. Identify the following to prepare information on the target stakeholders:

The following sections will be completed in the succeeding task:

Requirements of the stakeholders

Project New Look

Increase market penetration

The following is the proposed design for the rebranding:

SIMULATED ASSESSMENT INSTRUCTIONS

Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the role-play meeting. Discuss all requirements of the task with your assessor and prepare these before the role-play activity.

Your assessor will complete the Observation Form.

Subject- Discussion the rebranding of the Bounce fitness

I would like to request you to please arrange meeting for the discussion of the rebranding of the Bounce fitness. As the company, has designed a new logo and new t-shirt with respect to the rebranding of the bounce fitness. So it is a request in front of you to please attend the meeting to discuss the further requirements of the organisation with respce to rebranding the bounce fitness.

Video camera or a mobile phone with video recording capabilities
A safe environment to conduct the role-play activity

Identify the following to prepare information on the target stakeholders:

Stakeholders are the people within or outside the organisation who will be impacted by the information to be communicated.

Authority to Represent Business Form
Video recording of the meeting (if direct observation with assessor is not possible)

Learner must outline the procedures for communicating workplace information based on the communications policy of the learner’s organisation. Procedures must come from any of the communication policies the learner has in their organisation.

Prepared by	ABC
	Bounce fitness, Australia
Work Area IF presenting information in the whole organisation, write NA or Nil.	Logo design and new T-shirt for the bounce fitness
Purpose of Communication	Discussion of the rebranding of the Bounce fitness
Purpose of Communication

POSITION ON THE PROPOSAL
Learner must identify at least one position in line with the purpose of the communication. Response will vary but must be supportive of the business.

CONTEXT OF COMMUNICATION
Information to be Communicated	Discussing the impact of the rebranding of Bounce fitness in the market Learner must specify the information to be communicated. The information can include but is not limited to:
Confidential Information	Response will vary depending on the learner’s organisation.
	New logo design

Legal Responsibilities to Maintain Confidential Information
Title of Legal Document	Learner must identify the legal document on maintaining confidentiality within the organisation.
	Legalities Style guide
Legal Responsibilities in Maintaining Confidential Information	Learner must identify at least two legal responsibilities on maintaining confidential information. Responses must refer to the Australian Privacy Principles under the Privacy Act.

TARGET STAKEHOLDERS
Learner must identify at least two target groups who will be included in the meeting. For each target group, learner must briefly explain how they are relevant to the information to be communicated.
Target Groups	Relevance to Information
	Staff members must be informed for the meeting requirements of the discussion of the rebranding the brand and provide the necessary roles and responsibilities to the staff members to accomplish the rebranding in the market conveniently.
	The customers must be aware about the new logo of the organisation to attract their interests towards the bounce fitness.
Information Needs of the Stakeholders
Learner must identify at least two information that the target stakeholder groups need to understand first before being able to participate in the meeting fully.
Information Needs of the Stakeholder Groups
	Gain client’s interest and loyalty by re-establishing the logo and t-shirt of the organisation.

Forums to Present Information
This will be completed in Task 2.1
Forums


Selected Forum	Weight loss plan forums
Communication and Presentation Styles
This will be completed in Task 2.1
		Communication and Presentation Style
Tone		Passive
Structure		Planning Solution implementation
Style		Verbal and visual communication and presentation
Positions Based on Objectives of Communication
This will be completed in Task 2.1
Positions			Supporting Arguments
			Instructor should communicate the plans and make amendments accordingly towards the clients
			Provides funding for the necessary requirements of the company’s rules and regulation

Observation Form


	☐	☐
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Adapt personal communication style to build trust and respect for the opinions and values of the supervisor/relevant personnel
During the meeting, did the learner:	☐	☐
	☐	☐

Consider the age, gender, education, level, etc. of the supervisor/relevant personnel	☐	☐
Use terms commonly used in the organisation	☐	☐
OVERALL FEEDBACK TO LEARNER

Task Overview

This part of the project will require you to present and negotiate with the target stakeholder groups with identified information to be communicated within the organisation or work area. Specifically, you will be required to:

Identify the desires, needs, and requirements of stakeholders
Undertake presentation to the target stakeholder groups
Negotiate with stakeholders to achieve agreed outcome

A workplace that will allow you access to:
- People, including:

Access the partially completed Delivery Plan from Task 1.1. For this part of the assessment, you will need to identify the requirements for your target stakeholder groups to present the information to them.
Determine the communication method on how you can access each member of your target stakeholder groups. Arrange a meeting with them, or write them an email to identify the following information:

You will need to submit supplementary evidence of communication with target stakeholders to gather the information above. Evidence can include but is not limited to:

Meeting minutes with the above requirements as discussion points, with handwritten signatures of each stakeholder

Forums to present the information

At least two forums where the information to be communicated can be presented (e.g. meeting room, online applications such as Skype, Zoom, etc.)

PowerPoint Presentation
Handouts

Preparing the Presentation

You must communicate with each target stakeholder and ask for possible requirements they have in order to proceed with the meeting and desired outcomes from the meeting. This will assist you to design your presentation for the target stakeholder groups appropriately.

Communication and Presentation Styles

Based on the requirements and the target stakeholder groups that you have, identify the following which you will use when you present the rebranding of Bounce Fitness to them:

The structure of communication you will use when presenting to the target stakeholder groups

Communication structures refer to how information flows among the employees of an organisation.

Positions and supporting arguments must be based on the objectives of communication identified in Task 1.1 and information for discussion.

Submit the following to your assessor:

PDF copy of email correspondence with acknowledgement from each of the stakeholders

Handouts

Delivery Plan

Objectives of Communication


Desired Outcomes from the Communication	Learner must identify at least two desired outcomes from the communication. The desired outcomes must be in line with the purpose of the information to be communicated.


POSITION ON THE PROPOSAL
Learner must identify at least one position in line with the purpose of the communication. Responses will vary but must be supportive of the business. Sample response below is based on the Bounce Fitness case study scenario.
Manager should provide the necessary requirements for the rebranding of the bounce fitness.

Organisational Policy for Managing Confidential Information
Name of the Policy	Learner must identify the organisational policy on managing the confidential information.
	Australian Fitness Industry Risk Management
Procedures for Managing Confidential Information	Learner must outline the procedures of the organisational policy for managing the confidential information.
	Learner’s response must correspond to their respective organisational policies and procedures regarding managing confidential information. Employee training

Ethical Responsibilities to Maintain Confidential Information
Title of Ethical Document	Learner must identify the ethical document on maintaining confidentiality of information within the organisation.

Ethical Responsibilities in Maintaining Confidential Information	Responses must be based on the ethical documents used by the learner’s organisation or industry. Sample benchmark answers below are based on the Code of Ethics of the simulated business of Bounce Fitness.
	Following the Commonwealth act 1988 act guidelines and procedures to ensure the safety of the data of the resources.

Requirements of the Stakeholders
Mapping: BSBCMM511 PC2.1 (p), FS1.1 (p)
Requirements of the Stakeholders

Outcomes Desired by the Stakeholders
Learner must identify at least two outcomes desired by the stakeholders from the information to be discussed. The outcomes desired by stakeholders will vary depending on the information gathered by learner from their enquiry with each stakeholder. Sample answers below are based on the Bounce Fitness Case Study.
Outcomes Desired by the Stakeholders	The stakeholders are expecting financial investments for the rebranding purpose.

FORUMS TO PRESENT INFORMATION
Mapping: BSBCMM511 PC4.1, PE3.1.4 (p) Learner must identify at least two forums where the information to be communicated can be presented. The forums must be appropriate modes to discuss the identified information.
Forums


Selected Forum	Learner must select the appropriate forum to use to present to the two target stakeholder groups.

POSITIONS BASED ON OBJECTIVES OF COMMUNICATION
Learner must identify at least two positions of the business regarding the information for discussion. Learner must provide at least one supporting argument for each position. These must be in line with the objectives of communication.
Position of the Business	Supporting Arguments
Manager The position must be based on the information to be discussed with the target stakeholders.

To the assessor: Use this checklist to review the presentation material to be used by learner during the meeting with each target stakeholder groups. Review this checklist first and discuss with the learner the requirements of this task before proceeding.


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Includes the desired outcomes of the stakeholders (see Requirements and Outcomes Desired section of the Delivery Plan)	☐	☐
Is appropriate to the context and purpose of communication
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Establishes the purpose of communication	☐	☐
Explains the connection of the meeting to the purpose of communication	☐	☐

Presents reliable information
	☐	☐
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Contains information prepared in the Delivery Plan	☐	☐

Locate the Meeting Minutes and Observation Form provided within this workbook. The Observation Form outlines all the skills you need to demonstrate during this task. Provide your assessor a copy of the Observation Form.
Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the meeting with the stakeholders. Discuss all requirements of the task with your assessor and prepare these before the consultation meeting.

1. Discuss the information to be communicated as included in the presentation material
2. Identify at least two areas of common ground regarding information being communicated

Summarise the outcomes of the discussion

Presenting the Brand

After discussing the rebranding plan proposed by the CEO, it must be communicated with its staff and the representatives of its target market to determine their initial feedback regarding the plan. Bounce Fitness believes that relevant stakeholders must be informed about any major changes that are happening in the organisation.

Locate the Meeting Minutes template and the Observation Form provided within this workbook. The Observation Form outline all the skills you need to demonstrate during this task. Provide your assessor a copy of the Observation Form.
Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the role-play meeting. Discuss all requirements of the task with your assessor and prepare these before the role-play activity.

Discuss the information to be communicated as included in the presentation material
Identify at least two areas of common ground regarding the rebranding of Bounce Fitness

Summarise the outcomes of the discussion

After the discussion, you must follow up with the stakeholders regarding any issues or concerns they have in the discussion. This will be done in the succeeding task.

Learner Name:
Name of Workplace/ Organisation:

Date of Observation:
Did the learner demonstrate the following during the meeting with the target stakeholder groups?	Yes	No	Comments
Use active listening to seek information and confirm understanding of the presentation
Mapping: BSBCMM511 FS2.0 (p), PE3.1.1 (p)	☐	☐
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Refrain from having side conversations with the other stakeholders	☐	☐

Demonstrate control over oral, visual, and/or written formats to achieve goals
Mapping: BSBCMM511 FS4.0 (p), PE3.1.6 (p)	☐	☐
	☐	☐

Mapping: BSBCMM511 FS5.2 (p) During the meeting, did the learner:	☐	☐
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Mapping: BSBCMM511 FS6.3 (p) During the meeting, did the learner:	☐	☐
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Understand information needs of others
Mapping: BSBCMM511 PE3.1.2 (p)	☐	☐
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Mapping: BSBCMM511 PE3.1.5 (p) During the meeting, did the learner:	☐	☐
	☐	☐
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Mapping: BSBCMM511 PE3.1.7 (p) During the meeting, did the learner:	☐	☐
	☐	☐
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OVERALL FEEDBACK TO LEARNER

By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the meeting. I further confirm that the information recorded on this Observation Form is true and accurately reflects the learner’s performance during this task.
Assessor Name:
RTO Name:
Signature:
Date signed:

Locate the Evaluation Form template provided within this workbook. To complete the form, you must identify the following based on the presentation meeting conducted from Task 2.2:

At least two aspects/areas of the presentation that went well

Evaluation Form

ASPECTS/AREAS OF THE PRESENTATION
Aspects/Areas That Went Well	Aspects/Areas That Did Not Go Well
Learner must identify at least two circumstances of the presentation that went well. These must include those that were discussed according to the prepared Delivery Plan.	Learner must identify at least two circumstances of the presentation that did not go well. These must include issues or problems that were raised or the points in the Delivery Plan that were not discussed.

Task Overview

Prepare meeting materials for each of the two meetings
Undertake the meetings and summarise outcomes

- Workplace documentation required for each meeting, including but not limited to:
  - Project Briefs
- - At least two stakeholders who will participate in each of the two meetings
- Opportunities to undertake at least two meetings within the workplace.

A safe environment to conduct the role-play activity

Templates required to complete this project are provided within this workbook.

Project Briefs
Meeting Minutes with previous action items

Purpose of each meeting
At least one objective of each meeting

Submit the following to your assessor:

Evidence of enquiry of each stakeholder’s availability. This can include but not limited to the following:

https://bouncefitness.precisiongroup.com.au/supplementary-files/social-competence-bsbcmm511/

You will require access to at least two volunteers to assume the roles of stakeholders for each meeting.

The objective of each meeting
The target date of each meeting

Where learner enquired for the stakeholders’ availability through a meeting, call, or chat, they must submit a Communication Log containing the enquiry itself and the stakeholders' response.

Learner Name:
Workplace/Organisation:
Recipient	Date of Communication	Time of Communication	Details of Communication
Learner must identify at least two stakeholders to whom they enquired availability for the meeting, e.g.	Learner must indicate the date when they communicated to each stakeholder. It must occur prior to the target date of each meeting,	Learner must indicate the time when they communicated with each stakeholder	This section must include the learner’s enquiry about the stakeholder’s date and time of availability and preferred mode of the meeting. It must also brief the stakeholders about the purpose, objective, and target date of the meeting. The response of each of the stakeholders’ must include their available date and time, and preferred mode of meeting

Task 3.2 Undertake the Meetings

If direct observation from your assessor is not possible, record each meeting in a video. Ensure to obtain permission first from persons involved before doing so.

Arrange each of the meetings with the stakeholders to discuss each information identified in the previous task. The date and time of each meeting must correspond to the confirmed meeting invite. The prepared meeting materials must be brought to each of the meetings.
1. 3. At least one issue that needs to be resolved in line with the identified objective of the meeting
2. Seek consensus on the outcomes of each meeting based on the issue discussed.

SIMULATED ASSESSMENT INSTRUCTIONS

Meeting materials prepared from the previous task:

Business Objectives and KPI

A safe environment to conduct the role-play activity

Access the character brief from the link below:

Review the instructions here and the skills outlined in the Observation Form. Arrange a time with your assessor to observe you in conducting the role-play meeting. Discuss all requirements of the task with your assessor and prepare these before the role-play activity.

Provide your assessor a copy of the Observation Form. Your assessor will complete the Observation Form.

Learner must indicate the date when each meeting was conducted.		Time:
Purpose of the meeting
Facilitator
Notetaker
Please sign beside your name after the meeting.

Agenda Item 2 Issue to be Resolved
Discussion

Agenda Item 4 Summary of Outcomes
Discussion	Learner must summarise the outcomes of the meeting. Summary of outcomes must contain the solutions and steps they decided to undertake for the execution of the business proposal.

Assessor must complete two Observation Forms – one for each meeting observed.

Learner Name:
Name of Workplace/ Organisation:
Task Title
Date of Observation:
Did the learner demonstrate the following during the meeting with the relevant stakeholders?	Yes	No	Comments

Allow the stakeholders to voice out their sides regarding the information	☐	☐
Consider the opinions of the stakeholders in achieving consensus on the outcomes	☐	☐
	☐	☐
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Identify the issue of the stakeholders regarding the information	☐	☐
Come up with several possible options for the solution of the issue	☐	☐
	☐	☐

Ask questions to the stakeholders directly to encourage them to voice their opinions	☐	☐
Propose solutions while considering the opinions of the stakeholders	☐	☐

	☐	☐
Include the opinions of the stakeholders in achieving an outcome for the meeting	☐	☐

ASSESSOR DECLARATION By signing here, I confirm that I have observed the learner, whose name appears above, perform/demonstrate the skills outlined in this Observation Form during the meeting.
Assessor Name:
RTO Name:
Signature:
Date signed: