Bounce fitness and external webpages

Assessment Workbook
BSBOPS502
Manage business operational plans

Information contained in this resource is drawn from a number of different sources of information believed to be reliable. LT and its employees do not warrant the correctness of the sources used and accept no responsibility to any person for any errors or omissions or for any loss or damage howsoever caused from the use of this resource.

Version Control and Amendment History

LEARNER ASSESSMENT INFORMATION......................................................................5

ASSESSMENT AGREEMENT...................................................................................12

Short Answer Questions.......................................................................................................14 Practical Assessment............................................................................................................38

Record of Assessment........................................................................................................101

It is a condition of enrolment that you actively participate in your studies. Active participation is attending classes and completing all of your assessment tasks on time.

Assessment Types
 Direct observation
 Portfolios/projects
 Question and answers (verbal or written)
 Presentations

Written Work

Assessment tasks are used to measure your understanding and underpinning skills and knowledge of the overall unit of competency. When undertaking any written assessment tasks, please ensure that you address the following criteria:

 Your assessment tasks include your full legal name on each and every page and the unit code

 Assessments must be typed using document software such as (or similar to) MS Office Handwritten assessments will not be accepted (unless, prior written permission is given)

There are two outcomes of assessments:

o S = Satisfactory
o NYC = Not Yet Competent - requires more training and experience

Handbook for further information.

Additional Evidence

Academic Integrity

Plagiarism is taking and using someone else's thoughts and writings and representing them as your own. Plagiarism is a serious act and may result in a learner’s exclusion from their course of study. If you have any doubts about including the work of others in your assessment, please consult your trainer/assessor. The following list outlines some of the activities that may be considered as plagiarism:

 Presenting any work by another individual as one's own unintentionally
 Handing in assessments that are similar to or copied from another learner
 Presenting the work of another individual or group as your own work
 Handing in assessments without the adequate acknowledgement of sources used, including assessments taken totally or in part from the internet

We will treat anything, including information regarding your job, workplace, employer, with strict confidence and in accordance with the law. However, you are responsible for ensuring that you do not provide us with anything regarding any third party including your employer, colleagues, and others, that they do not consent to the disclosure of. While we may ask you to provide information or details about aspects of your employer and workplace, you are responsible for obtaining

If you feel that you have been unfairly treated during your assessment, and you are not happy with your assessment and/or the outcome as a result of that treatment, you have the right to lodge an appeal. You must first discuss the issue with your trainer/assessor. If you would like to proceed further with the request after discussions with your trainer/assessor, you can lodge your appeal with the VET Manager, in writing, outlining the reason(s) for the appeal. Please refer to the VET Student Handbook for further information.

Reasonable Adjustment

The Principles of Assessment are that the assessment must be valid, fair, flexible, reliable, and consistent. The Rules of Evidence state that evidence must be sufficient, valid, current, and authentic.

AQF Level

For further information regarding this unit go to

Pre-Assessment Requirements

assessment task.

The learner must ensure they are ready for the assessment task before undertaking it. Please see

Written Assessments

Learners are required to complete each assessment task in full, once all questions are complete and

 Complete the Competency Record and note the assessment outcome and attempt number

and provide general feedback for the student.

Throughout this workbook, you will be asked to access specific pages from the simulated business, Bounce Fitness and/or external webpages. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

Assessment Agreement

BSBOPS502 - Manage business operational plans Assessment Workbook V1 02.21 12

Workplace documentation and resources relevant to performance evidence ¨

Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.

Assessor’s name

Assessor’s signature Date

Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.

Short Answer Questions

You are the Centre Manager for Bounce Fitness Brisbane. Your operational plan will require the recruitment of new fitness instructors. You must also seek feedback about whether the operational plan will be actionable and realistic.

Specialist resource manager refers to an individual who takes charge of assigning resources and budgets to a project

implementation of your completed operational plan. This includes the implementation of

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Scenario 1

You are the Centre Manager for Bounce Fitness Brisbane. You must develop a proposal for your operational plan. Your operational plan will include the recruitment of new fitness instructors.

Specialist sources refer to individuals who have significant knowledge and experience on specific fields.

 One Bounce Fitness document

a.

Requirement
Specialist

Identify two key sources of information you will need to present the proposal. This must include:  One resource requirement specialist source
One Bounce Fitness document
Explain in your own words why each identified source of information is key to presenting the proposal.

Resource

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