STU DEN T ASSESSM EN T BOOKLET - II

Student Name: ..........................................................................

Suite 203, 11-15 Deane Street Burwood, NSW, 2134 Email: info@advancecollege.edu.au

The table below shows all the assessment requirements for this unit. Once a student has satisfactorily completed all requirements related to the unit, they can be given a Final Assessment Result of ‘Competent’. A number of spaces have been provided to record multiple attempts. Final Assessment Results should only be recorded once all tasks have been attempted.

Assessm ent overview

This Student Assessment Booklet-II includes Task 2 and Task 3 for assessment of CHCDIV001 Work with diverse people.

ABOU T YOU R ASSESSM EN TS

H ow to submit your assessments

When you have completed each assessment task you will need to submit it to your assessor. Instructions about submission can be found at the beginning of each assessment task.

Assessment Task Cover Sheet

At the end of this task you will find an Assessment Task Cover Sheet. Please fill it in, making sure you sign the student declaration.

Your assessor will give you feedback and will write this on the back of the Task Cover Sheet.

Prerequisite

The prerequisite for this unit is NIL.

PERFORM AN CE EVIDEN CE

• • recognized situations where misunderstandings may arise from diversity and formed appropriate responses

KN OW LEDGE EVIDEN CE

The candidate must be able to demonstrate essential knowledge required to effectively complete tasks outlined in elements and performance criteria of this unit, manage tasks and manage contingencies in the context of the work role. This includes knowledge of:

• • political

  • social
• • • age

    • disability
  • • relationship between human needs and human rights

    • frameworks, approaches and instruments used in the workplace
• • religious or spiritual beliefs

  • gender, including transgender

• social, political and economic issues affecting Aboriginal and/or Torres Strait Islander people

• own culture, western systems and structures and how these impact on Aboriginal and/or Torres Strait Islander people and their engagement with services

• resources that support individuals and organisations to embrace and respond to diversity

• language and cultural interpreters

ASSESSM EN T TASK COVER SH EET

Students: Please fill out this cover sheet clearly and accurately for this task.

ASSESSOR FEEDBACK (Assessment Task 2 to Task 3 )

Assessor signature: Date:

Assessor signature: Date:

Assessor signature: Date:

STU DEN T FEEDBACK AN D ASSESSM EN T APPEALS

• I have received my assessment result and I am satisfied with the given feedback for this assessment.

• I am not satisfied about my result and I would like to appeal regarding my result.

ASSESSM EN T TASK 2: CU LTU RAL REFLECTION S

W H AT DO I N EED IN ORDER TO COM PLETE TH IS ASSESSM ENT?

• Access to textbooks, learning materials and the Internet for research.

W H AT DO I N EED TO DO IF I GET SOM ETH IN G W RON G ?

If your assessor marks any of your answers as incorrect, they will talk to you about resubmission. You will need to do one of the following:

You are to write a reflective report that covers each item below. You can use the headings provided below to separate your discussions. You must cover each bullet point and attach your report to the back of this booklet

Remember that cultural sensitivity and competence is not just shown in how you speak and interact with others, but how you write about different cultures and your opinions and perspectives.

• What changing practices to Australia’s political, economic and social landscape do you believe have directly impacted your culture?

• Consider what you have learned during this unit of competency. What cultural biases or assumptions did you have before undertaking this unit?

Report

Social and cultural background

The cultural background of the family is Indian. The language used is Punjabi. The structure of the Punjabi culture is the oldest and considered as the richest culture in India. The policies Punjabi culture follows includes helping other and always spread a cheerful environment in their surroundings. The customs that are followed in the Punjabi culture is their dress which is called Kurta pajama for men and salwar kameej for women. The culture is different from other cultures in terms of their philosophy, spirituality, education, artistry, music, food, history and values and military warfare.

Impact of culture on behavior of the individual

The cultural beliefs of Punjabis is to helpful all the times since the history. They used to welcome others with open heartily and celebrate their cultural festivals with great faith and joy. Their festivals include dance, food and music of their culture. These all beliefs help us to learn an experience that how to respect your culture and how to help others in a cheerful manner without finding difference in the religion and caste of other people. Punjabi’s help other people without expecting anything back from them. All and all they expect others to want helpful towards everyone else who needs help.

Impact of Punjabi culture on Australian culture

Australia has a western culture and is influenced greatly by the Punjabi culture influenced by the traditional cuisine, architecture and art. The helping and cheerful nature of the persons belonging to Punjabi culture is impacting the western culture of Australia very much. Punjabis are spreading love and sense of religious behavior in the surrounding of Australia. The positive impact of Punjabi culture is to spread positive thoughts and religions in the world and also spreading environment to respect each other and their cultures.

Impact of Australian culture on the Punjabi culture

Political landscape

Australia is a develop country and the Punjabis residing in the India are very much influenced by the Australian culture as the well developed roads, communication systems and the travelling systems has influencing the government to invest in the betterment in the Indian services.

Economic landscape

Punjabi culture is greatly influenced by the western culture of Australia as they are likely spending more of the financial incomes in adopting luxurious needs as that of Australian basic needs. Therefore they are paying much on the clothes exported from the western culture. Indians are investing too much to compare their values with the Australian culture.

Social landscape

Punjabis are socially impacting their social backgrounds like respecting other cultures of the people. The social impact on the culture of the Punjabi is forgetting their own culture and beliefs and adopting other cultures. The Punjabis are having beliefs that cutting of the hairs are not allowed in the Punjabi culture but based on the western culture the Punjabi culture is adopting the western culture and getting their hairs cut.

Learning from the report

We have learnt about the concept of respecting each other’s religion and cultural beliefs. The helpful nature of Punjabi culture is being appreciable and also helpful for the other people to learn a lot from the Punjabi culture. The respect they show towards their culture and religion inspires other people to respect their culture and other religions and promotes socialism and valuable respect for others.

Department- Research and development

Address- XXXXXX

The workplace is highly competent in terms of cultural diversity as it promotes the recruitment which is not based on the culture and religion. The recruitment is completely based on the talent and qualification.

• How do you think your ability to build professional relationships with your colleagues and clients encourages a culturally safe work environment?

Discuss the strategy used to deal with the situation – do you agree with the way in which it was handled, or would you have done it differently?

Culture influences business communications by increasing the relevance of cultural knowledge and understanding. Yes, I have been involved in the cross-cultural misunderstanding with one of a person who belongs to South India. I was not able to understand the language as he was asking for the water and I was not able to understand. Then I used the strategy of sign language and able to understand that he was asking about water.

• What frameworks, approaches and instruments are used in your workplace to not only champion human rights, but to also adhere to legislative and ethical requirements? In your response, ensure you are also referring to frameworks and procedures that deal with discriminatory practices and behaviours.

• What interpreter services does your workplace use or make available to its staff and clients? What is the process used? How does your workplace ensure that the situation requires an interpreter, and that the person’s communication needs are met?

Interpreter process

• Talk directly to the client, not the interpreter, and maintain eye contact with the client.

The need for an interpreter should be determined prior to an appointment, wherever possible. Assessing how well a person can understand English is the first step in identifying the need for an interpreter.

• What imagery is used in your workplace to assist with a culturally competent and culturally safe workplace?

• Recognising and avoiding stereotypical barriers.

• Being prepared to engage with others in a two-way dialogue where knowledge is shared.

ASSESSM EN T TASK 3: W ORKPLACE OBSERVATION S

• Access to your workplace (or placement service if you are a classroom-based student)

• Access to three clients or colleagues from different social and cultural backgrounds.

For this task, your assessor will observe you during their workplace visit as you communicate and work with people in your workplace from diverse social and cultural backgrounds, helping to meet their needs (these will vary according to the situation, and may include care needs, information needs or workplace needs).

You will need to demonstrate your effective communication skills and cultural competence in three different situations. During each situation, you may be responding or working with one person or multiple people.

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