Attends day program indigo community services and health hub

Skills Assessment: Cluster 1

Student number

Student name

Document title: CHCLEG001 Ed 26_Cluster 1 Skills Assessment	Page 1 of 14

Community Services Teaching Section
TAFE Digital, Strathfield

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The contents in this document is copyright © TAFE NSW 2020, and should not be reproduced without the permission of the TAFE NSW. Information contained in this document is correct at time of printing: 31 July 2020. For current information please refer to our website or your teacher as appropriate.

Document title: CHCLEG001 Ed 26_Cluster 1 Skills Assessment	Page 3 of 14

Resource ID: LA025046_CHC42015_Certificate IV in Community Services

Part 1: Case studies

For the purpose of this assessment, you are a community services worker at (Ctrl + Click to follow the link), which is a virtual community service organisation created for students to help you become familiar with the policies, procedures and guidelines of a community service organisation.

Step 2

When you are in the Indigo staff intranet portal – locate and read the following documents:

Case study 1

Resource ID: LA025046_CHC42015_Certificate IV in Community Services

3.Considering that Alex has an eight year-old child with her, review the Indigo Child Protection Policy and the Child Protection Reporting Procedure to determine what your reporting responsibilities are.

Once you have used the Mandatory Reporter Guide (see following instructions on how to do this), answer questions (a) and (b) below.

Have a look at the MRG Decision Trees available for you to select based on your concern about Alex’s eight year-old child and:

Answer the following two (2) questions:

a)Which MRG Decision Tree did you choose?

Document title: CHCLEG001 Ed 26_Cluster 1 Skills Assessment Page 7 of 14 Resource ID: LA025046_CHC42015_Certificate IV in Community Services

1.Identify and list the two (2) relevant Indigo policies and procedures that relate to this issue.

2.Complete the table below by identifying two (2) ethical issues associated with Xavier’s case study that have been breached, and how they have been breached. (Use no more than 30 words per ethical issue.)

Document title: CHCLEG001 Ed 26_Cluster 1 Skills Assessment	Page 8 of 14

Resource ID: LA025046_CHC42015_Certificate IV in Community Services

Kirsty is concerned about Lola’s grandparents discovering where Lola attends the after-school program. She has not given permission for Lola’s photos to be shared anywhere so as not to alert anyone that Lola attends the program.

Kirsty is aware that the program often celebrates special occasions with the children and has also requested that Lola not be allowed to join in the singing of “Happy Birthday” to other children as this practice conflicts with the family’s religious beliefs.

What follow-up action do you need to take?
Communication method # 1

This part of the assessment requires you to complete the table below.

Instructions: For each category in the 1st column of the table (Policy Frameworks and Continuing Professional Education) you should:

EXAMPLE:

☒Local

☒Legal and/or ☒Ethical

•For the organisation and individual workers - when a duty of care is owed to a person, and it is breached as a result of negligence resulting in injury or damage, the injured person can sue the person or organisation who
breached the duty of care for
damages, which can include:
Compensation for pain and suffering, and loss of enjoyment of life caused by physical injury, psychological injury or both.

Policy Frameworks (150-250 words)

☐ International
☐ National
☐ State/Territory
☐ Local
☐ Legal and/or ☐ Ethical

Consequences of breaches:

For organisations

Please provide a brief explanation below for each category you have selected:

☐Organisations
☐Individual Workers

	For organisations For individual workers

Intranet Policies and procedures folder. Click the folder to expand it, and locate the policy by name.

This is a PDF document which you can download.)

c)Stakeholder engagement in the policy development/review process.

d)Translation and reflection of policies in daily practice.

• As you read the policy, you notice a number of issues with the policy which will need to be identified and addressed with the manager of the service.

• You speak with the manager about some of the things you have noticed, and she asks you to put it in an email to her because the service is going through a Quality
Improvement Process and it would be good to know what changes are required to the service’s policies (see policy below and additional questions following).

equitable relationships with families that are maintained in a way that:

• encourages all members of the family to express themselves and have a sense of autonomy;

• has regard for the age, physical and cognitive development and abilities of each person

accessing Karita Family Support Services.

All efforts by all family members to communicate are responded to sensitively and appropriately supporting a feeling of safety, security and confidence.

All family members will be supported by family and community workers to regulate and manage their own behaviour, respond appropriately to the behaviour of others, and communicate effectively to resolve conflicts.

a)Draft a short email to the manager of the Karita Family Support Service which includes

details of three (3) issues within the policy that need addressing. When formulating your

responsibilities inform the policy?

Document title: CHCLEG001 Ed 26_Cluster 1 Skills Assessment Page 13 of 14

ethical requirements.

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