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Assessment Documents 4

Required Additional Documents 4

Assessment Outcomes 5

Plagiarism, Cheating and Collusion 5

Principles of Assessment and Rules of Evidence 7

Principles of Assessment 7

Assessment Task 1: Written Questions 13

Assessment Task Cover Sheet – Assessment Task 2 23

Assessment Task 3: Manage Team Performance 33

Part A: Develop a Team work Plan 35

Part B: Provide Informal Feedback (Tina Yates) 47

Part C: Conduct a Mid-Year Performance Review (Tina Yates) 48

performance.

Assessment Task Summary

This unit requires you to complete four assessment tasks. You must satisfactorily complete all tasks to achieve competency for this unit.

Required Additional Documents

Assessment Task Cover Sheet

At the beginning of each task in this booklet, you will find an Assessment Task Cover Sheet. Please fill it in for each task where you need to submit items for assessment, making sure you sign the student declaration.

Submitting your Assessment Tasks

Make sure you keep a copy of your tasks before you submit them. Your RTO will need to keep them as evidence and may not be able to return them to you.

Assessment Attempts and Resubmissions

You have up to three attempts to complete each assessment tasks satisfactorily. If after the third attempt, you have not completed a task satisfactorily, your assessor will make alternative arrangements for assessment, which may involve additional training and time to consolidate your skills and knowledge. When you are required to resubmit, you may be required to:

When you are required to resubmit, you’ll be given a due date for your resubmission. For example, you may:

• Be given 30 days in which to resubmit incorrect responses to written tasks, projects and so on

Assessment Outcomes

You will be given a total of three attempts to complete each task and achieve a Satisfactory outcome. In the case of resubmission, you will be given a date by which you will need to resubmit, and you’ll be given feedback about what needs to be addressed in your resubmission.

Plagiarism, Cheating and Collusion

Plagiarism, cheating and collusion on assessments is not acceptable. Any incidence of this is considered academic misconduct. The definitions of each of these are below.

Where your assessor believes there has been an incident of academic misconduct involving plagiarism, cheating, and/or collusion, this will be addressed in line with the RTO’s policies and procedures which may ultimately lead to your withdrawal or you needing to complete the whole unit again.

Assessment Appeals

If you don’t agree with an assessment decision made, you have the right to appeal it. You may need to lodge your request for an appeal within a certain amount of time from the original decision being made. You will need to make your appeal in writing and follow your RTO’s process for appeals. Refer to your Student Handbook for more information about our appeals process.

Reasonable Adjustment

RTOs are obliged by law to provide reasonable adjustments where required to ensure maximum participation of students with a disability.

Making reasonable adjustments requires the RTO to balance the need for change with the expense or effort involved in making this change. If an adjustment requires a disproportionately high expenditure or disruption it is not likely to be reasonable.^[1]

Dimensions of Competency

^[1] Source: Innovation & Business Skills Australia. (2015). BSB business services training package: implementation guide. Retrieved from https://vetnet.gov.au/Public%20Documents/BSBv1.2%20Business%20Services%20Implementation%20Guide.pdf.

Principles of Assessment and Rules of Evidence

Principles of Assessment

• Validity:

‘An assessment decision of the RTO is justified, based on the evidence of performance of the individual learner.’

Validity requires:

• Reliability:

‘Evidence presented for assessment is consistently interpreted and assessment results are comparable irrespective of the assessor conducting the assessment.’

• Flexibility:

‘Assessment is flexible to the individual learner by:

• Fairness:

‘Where appropriate, reasonable adjustments are applied by the RTO to take into account the individual learner’s needs.

‘The RTO informs the learner about the assessment process and provides the learner with the opportunity to challenge the result of the assessment and be reassessed if necessary.’

Rules of Evidence

• Validity:

• Sufficiency:

• Currency:

• Authenticity:

‘The assessor is assured that the evidence presented for assessment is the learner’s own work.’

Glossary of Instructional Task Words

The assessment tasks use a range of instructional words, such as ‘compare’ and ‘list’. These terms will guide the student and yourself regarding the level of detail that must be provided in students’ answers. Some questions will also tell you how many answers students need to give – for example, ‘Describe three strategies…’. Use the following glossary to guide you in interpreting the words in the tasks:

• Identify: This means that you must recognise something and indicate the required information. The length of your answer should be guided by what it is that you are being asked to identify.

• List: This means that you must record short pieces of information in the form of a numbered or bulleted list, with one or two words, phrases or sentences on each line.

Your assessor will provide you with the due dates for each assessment task. Write them in the table below.

AGREEMENT BY THE STUDENT

STUDENT DECLARATION

 I have correctly referenced all resources and reference texts throughout these assessment tasks.

 I understand that if I am found to be in breach of the RTO’s policies, disciplinary action may be taken against me.

ASSESSOR FEEDBACK

Date:

RESOURCES AND EQUIPMENT REQUIRED

• Access to Microsoft Word (or a similar program)

• You will complete this task in your own time, or you may be provided with time to complete it in class (where applicable).

TASK INSTRUCTIONS

If your assessor marks any of your answers as incorrect or insufficient, they will make arrangements with you for resubmission. Your assessor may ask you some questions verbally to check your understanding, or you may need to provide new written responses to the questions that you answered incorrectly. Your assessor will give you a due date by which this must be done.

Discuss how legislation and regulatory requirements may impact on organisational requirements for managing performance and review.

QUESTION 2

• The Racial Discrimination Act 1975

• The Sex Discrimination Act 1984

Explain why managers need to know what awards and agreements apply in their workplace.

QUESTION 7

2. Management

QUESTION 9

QUESTION 12

List at least two types of employees to whom a notice of termination would not need to be provided.

Outline five options staff may be given by managers/employers to develop their knowledge and skills at work or find out about changes or new information directly related to their job role.

During performance review processes, one of your team members was not completing tasks to the required standard. On further investigation, it was discovered they could verbally describe the job required and felt they were doing a good job, but that they did not have the actual level of skill and knowledge required to do their job to the level of expectation against the job performance criteria. What action might you take as their manager to develop your team member’s skills and knowledge?

REQUIREMENTS □ Your answers to each question

STUDENT DECLARATION

 I understand that if I am found to be in breach of the RTO’s policies, disciplinary action may be taken against me.

Student Signature: Date:

ASSESSOR FEEDBACK

RESOURCES AND EQUIPMENT REQUIRED

• Access to Microsoft Word (or a similar program)

• Access to PowerPoint or similar presentation program

WHAT HAPPENS IF YOU GET SOMETHING WRONG

INSTRUCTIONS Complete all tasks in the assessment below.

STUDENT INSTRUCTIONS

• Strategic Plan Summary.docx

1. one or more additions to the policy that would align it more closely to the CBSA Strategic Plan.

2. a minimum of two additions/changes would provide more guidance to managers to assist them in managing performance to align with legislation.

TASK INSTRUCTIONS

Read the following email and its attachment, then complete the tasks that follow:

Thank you for your email and recommendations for changes to our Staff Management Policy and Procedure. I have read them and am happy for you to arrange for the changes to be made.

All managers will be required to use the policies and procedures to develop work plans for their teams and they will need some training.

300 Fictional Way, Sydney, NSW 2000

Phone: 1800 111 222

1. • the benefits of performance management for the organisation, team and individual employees

   • to whom the policy applies

2. Deliver your presentation to two of your fellow students who will act in the roles of Steve and Con. Your assessor will arrange a suitable time and venue.

SUBMISSION

STUDENT DECLARATION

 I have not cheated or plagiarised the work or colluded with any other student/s in the completion of this work.

 I have correctly referenced all resources and reference texts throughout these assessment tasks.

ASSESSOR FEEDBACK

Assessor Name:

Date:

• Part A: Develop a team work plan

• Part B: Assess team performance and provide feedback.

• Access to your learning materials

• Access to a computer and the internet

• Two students to play the role of IT staff members

• Team work Plan template (provided)

WHAT HAPPENS IF YOU GET SOMETHING WRONG

For the written components, if you get something wrong, you will need to resubmit that part of the task that has not been completed correctly or fully. Your assessor will provide you with guidance as to what needs to be resubmitted and how.

TASK INSTRUCTIONS

• Team work Plan template.docx

Year: 20XX

State the team challenge:

Key objectives:

Specify the desired results for the team:

Align with organisational, operational plans and requirements. State concisely, what is to be measured, ensure the goal is achievable and realistic and include a timeframe.

How the team’s progress will be tracked and measured against the KPIs:

During the meeting, team members will take turns to undertake the leadership role to finish each part of the plan.

Your assessor will organise the groups and arrange a suitable place and time for this activity. The meeting should take between 20 to 30 minutes.

1. • undertake a risk analysis

   • outline how the team’s progress against the KPIs will be tracked and measured

SUBMISSION REQUIREMENTS: PART A

• IT Team Work Plan

To begin this part, read the following email and then complete the tasks that follow:

DOCUMENTS

Document 1: Data

2. ‘Was good to start with – I got excited after the meeting, but then I saw some team members not pulling their weight and thought why should I work so hard and bother if others in the team don’t care.’

3. ‘My mobile died, and I had to get another one.’

1. Analyse the data and responses and identify the performance issues.

2. Using the CBSA email format, provide your analysis in response to Gavin Stead as he requested, explaining how you intend to respond to the results and feedback.

4. • Make any amendments to the Team Work Plan as negotiated

   • Provide some informal team coaching

2. Consider what approach you will take to encouraging excellence in the team.

Students: Please fill out this cover sheet clearly and accurately. Make sure you have kept a copy of your work.

STUDENT DECLARATION

I declare that these tasks are my own work.

 None of this work has been completed by any other person.

ASSESSOR FEEDBACK

Assessors: Please return this cover sheet to the student with assessment results and feedback. A copy must be supplied to the office and kept in the student’s file with the evidence.

Assessor Signature:

TASK SUMMARY

• Part D: Monitor Underperforming Individuals (Al Jones)

• Part E: Manage Follow-Up (Al Jones)

• Access to your learning materials

• Access to a computer and the internet

• Amendments to CBSA Staff Management Policy Procedure (provided)

The written components of this task may be done in your own time as homework or in the class where time permits. The role-play will be conducted during class time using a simulated workplace environment.

TASK

To: Con Kafatos (con.kafatos@cbsa.com.au)

From: Glenda Williams (glenda.williams@cbsa.com.au)

ed and signed off by both you and Tina, and filed with HR within a month of Tina’s commencement of employment. The Self-Assessment and Mana

ATTACHMENTS BELOW:

• Amendments to Staff Management Policy Procedure.docx

SUBMISSION REQUIREMENTS:

The exercise should take five to ten minutes.

Your assessor will arrange the class into pairs and organise a suitable workspace.

PART B □ File note

Subject: Mid-year Performance Reviews

Dear Con,

Glenda Williams

HR Manager

2. Working with a partner who will role-play Tina, you are to conduct Tina’s mid-year performance review. The exercise should take approximately 15 minutes.

Your assessor will arrange a time and organise the groups and suitable workspace.

• Discussion Plan

• Mid-Year Performance Review

1. Using the CBSA email format, write an email to Gavin explaining the process you will use for managing Sam’s underperformance in accordance with CBSA policies and procedures.

2. Download the Performance Improvement Plan template from https://www.fairwork.gov.au/how-we-will- help/templates-and-guides/templates and develop a Performance Improvement Plan for Al.

TASK INSTRUCTIONS

Read the following conversation and then complete the task that follows:

1. • provide an agenda/list of items you would like to discuss.

2. Document your notes in preparation for the meeting, including what documents you need for reference; what action you have taken to date to manage Al’s underperformance, and what you desire as an outcome.